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Gen Mobile Reviews

3.1 Rating 376 Reviews

52 %

of reviewers recommend Gen Mobile

Company Reviews

Product Reviews

3.1

Based on 376 reviews


Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 63%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	2.8 out of 5

About Gen Mobile:

Gen Mobile is a U.S. pre-paid wireless service provider that runs on America's largest 5G GSM network. We are dedicated to keeping wireless service affordable without compromising on network, speed, and service quality.

Our plans are designed to fit all budgets and start at $10 per month. Plans $15 and up include free calling to 100+ countries so our customers can stay affordably connected to family and friends around the world.

Gen Mobile was founded by a team with 25 years of combined experience in the wireless industry. We leveraged our expertise to take advantage of the latest technological advances and bring amazingly low prices to our customers.

Visit Website

Phone:

(833) 528-1380

Email:

care@genmobile.com

Location:

2215 Artesia Blvd, #1243, ,
Redondo Beach
90278

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Rude employee working the booth at DSHS in Spokane. The guy was to worried about germs. Wouldn't take paper from customers so he could take the info. When ever he bent over to talk to the guy who sat slumped in his chair. Kept telling the guy and the rest of us to stay 6 ft from him. In the end no tablet was given because of the confusion.”

Posted 10 months ago

The health of our representatives and customers is important to us. We apologize if you were unable to complete your application or there was confusion due to the representative's level of caution. For your convenience, you can apply for ACP service online any time at https://acp.genmobile.com/en/#!/newHome

Posted 9 months ago

“Some group signed me up to outside a store, gave me a faulty phone and it was never activated. The girl lied about her name and she stopped answering her phone.”

Posted 10 months ago

Chris, give our customer care team a call so they can help with your phone and service. Options to call or chat with our agents are available at https://www.genmobile.com/pages/contact-us

Posted 10 months ago

“I was with another large carrier.. Got talked into G e n mobile By some of their solicitors outside of a store.. Definitely not a transparent company.... I went back to my old carrier... I paid 112.00 to gen mobile For a tablet and a phone.. Then 95.00 dollars to my old company to turn my old phone back on... Because GEN mobile Slowed my data down. It was completely Useless.. I even seen a 2 G icon on my phone . Maybe this company will Work for some people... But it definitely did not work for me..”

Posted 10 months ago

“Lied too me, I already have Qlink. I asked would any interruptions happen by getting this Gen Mobile. I was told No; No and NO. So why I get a email from Q Link saying my Qlink service was being canceled because of a new provider. I got my SSA lawyer calling me in the a.m and a death in the family and I expressed that too the dude who sign me up and I was getting it for my nephew too stay in contact with him. So why enroll me into something and knowing well something would happen... because you can't be in ywo different programs. The Deceitful, Untruthful measures too sign someone up is not right. And I told him it seems skeptical. Especially when thats an established number. Why would I give up my phone for some cheap phone that was only intended for a child too check up on him. So if my phone is off with Qlink and new Service Gen... riddle me this HOW I'M TALK TOO THE CHILD??? Let Alone my SSA Lawyer CALL APPOINTMENT @ 10 a.m IN THE MORNING because I have no income and fighting for my disability, Or MAKE OR SPEAK TOO ANYONE ABOUT FUNERAL ARRANGEMENTS.... THEY BEYOND WRONG FOR THAT.... AND ANOTHER THING QLINK CUSTOMER SERVICE CAN BE CONTACT ALL THE WAY TOO 11:55 PM EST AND GEN MOBILE CUSTOMER SERVICE LINE STOPS AT 5 P.M EST. GET SERIOUS”

Posted 10 months ago

Neal, Sorry for the experience. If you signed up for ACP service, the program only allows one benefit per household. If a consumer has service with an ACP provider and signs up with a new ACP provider, the service is transferred to the new provider. This information is included in the ACP disclosures customers agree to when applying. If there was a misunderstanding or miscommunication with an agent, please email genmobilecare@dish.com with the phone number or account number so we can review. Our customer care team is available everyday 7:00am - 5:30pm PST/8:30pm PST. Gen Mobile Cares Team

Posted 10 months ago

“They took my ACP and transfer it from T-Mobile without even explaining to me what they were doing I have been trying to reach them numerous of time on the phone mailbox is full and it keeps saying that the office is closed this is a scam and I am going to report now”

Posted 11 months ago

Sabrina, sorry for the inconvenience. ACP rules allow one benefit per household. When you sign up with a new company, the benefit service discount is transferred to the new provider. Our customer care team is available everyday 7:00am - 5:30pm PST. Our wait times are fairly short, give us a call if you need help with your service.

Posted 11 months ago

“Phone worked for 2 days then stopped its not legit”

Posted 11 months ago

Sorry to hear your phone isn't working. We can help review the status of your account and help troubleshoot. Give us a call or chat with our customer care team for help. Options to chat and our customer care number can be found at https://www.genmobile.com/pages/contact-us

Posted 11 months ago

“Order # 29838 On 0716/23 i had paid gen mobile $167.35 for a phone and Sim card and haven't heard for them yet about my phone.”

Posted 11 months ago

“Horrible, can't access account. Apps always down. Sucks royally”

Posted 11 months ago

“I REPEAT. DO NOT BUY FROM THEM. MY PHONE WAS SHUT OFF AND LOST THE NUMBER. YOU HAVE BEEN WARNED. GOD FORBID SOMEONE TRIES REGISTERS THE NUMBER TO ANOTHET ACCOUNT. YOU ARE SCREWED.”

Posted 1 year ago

Sorry for the experience. Phones can be shut off for different reasons. Give our customer care team a call at 1-833-528-1380 for assistance.

Posted 1 year ago

“They shut my phone off with out me knowing i got my phone In Pennsylvania I live in Iowa they don’t help you get set up with a new plan they just disrespectful when I called for help they don’t accept acp program they are lying”

Posted 1 year ago

“Got a fast great working smartphone ..so far well pleased with Service”

Posted 1 year ago

“The customers service is a 6 star”

Posted 1 year ago

“My husband paid $40.00 for this government phone the is off I call customer service they said he already have another phone which does not if he can't get this service fix how can he get is money back we don't have money to throw away we are on a fix income.Hegot this government phone one of your genmobile agent”

Posted 1 year ago

“Bad service phone was slow couldn't play games always would kick you off game.. I wasn't able to answer calls or receive text til later that day.”

Posted 1 year ago

“My phone stoped working the simcard is desconected and saying 911 calls only and before this happened the phone you sent me is very slow and when on it for 15 min or more it gets so hot it can burn you very unhappy with it”

Posted 1 year ago

“Cheapest free phone ever! Very dissappointed, not at all what you advertised. Can't wait to switch to another carrier.”

Posted 1 year ago

For our Affordable Connectivity Program service eligible consumers receive a free Android smartphone. The phone can be used to make phone calls and send text messages but they can also be used for accessing the internet and check your emails, search the internet and much more. You also have the option to bring your own phone.

Posted 1 year ago

“You are saying I have two numbers NO I DONT .You took away my way to call doctors lawyers State Aid offices.all I get is ro reapply for the service I shouldn't have to I want my service back.what is the supposed number I have beside this one please show me very disappointed this is bar business”

Posted 1 year ago

We understand ACP service is essential and needed for many important communications. We have sent you a private message to help you get the information you need.

Posted 1 year ago

“I am starting to really hate cell phones. Because people hack into and control your cell phone They commit all kind of crimes over the cell phone. The hacker and perpetrator predicts when you post things, and even watches all your activity. I have changed cell phone companies so many times but the perpetrator or perpetrators just keeps hacking into my phone.”

Posted 1 year ago

“This company uses your personal information to get personal loans and do fraudulent activity do not trust them.”

Posted 1 year ago

Gen Mobile takes your privacy seriously and is dedicated to providing its customers with strong privacy protections. You can check out our Consumer Policies & Privacy Notice on our website. If you need help with your account please contact our customer care team.

Posted 1 year ago

“It's only been 24 hours but idc.. I've never had a company or customer service not know how to handle SIM cards, how does a company send a phone with the sim card in it and not program the phone.. I thank genmobile for the free device but no thank you... Where was this company hiding??? Even AW, your competitor was able to reset my mobile network. Give it up it's a scam isn't it?????”

Posted 1 year ago

Sorry for the experience. We may need to further troubleshoot if there was an issue with the account set up. Give us a call at 611, it should take you to our care team even if the phone has some issue or call 1-833-528-1380 if you are using a different phone.

Posted 1 year ago

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Gen Mobile is rated 3.1 based on 376 reviews