On Dec. 14, 2022, I had a reg. and a Gov. cell phone, and, on this day, they both went out of service. Later this day, I went to get a GenMobile cell phone which I thought would have cancelled out the other Gov. cell phone as I was told I qualified for a new cell phone and tablet, for which I pd. $60.00 cash, as I was not told such when purchased that this phone did not come with an adapter, which I then had to purchase costing $18.58 at Walmart. On Dec. 25, 2022, the GenMobile services were then disconnected as I am told the service I had was through the Lifeline Program, and how I could not have 2 services at the same time, through the Affordable Cares Program. The Agent that sold me the phone, gave me her name and phone number, saying that I could call if I had any questions, and every time called, it has a recording saying this number is not available and the mailbox is full. I have contacted GenMobile requesting a refund and was denied stating, they do not do refunds and how I need to contact the Agent, and they were not able to give me any additional contact information for the Agent. I now see there are many negative reviews and complaints about GenMobile and their services as this agent did say they have been active in MO since Sept. 2022. Today, I made 4-phone calls to GenMobile requesting a refund and 3-times the phone was disconnected after I was put on hold after requesting a refund. I am requesting a refund in full and a thorough investigation into this matter and perhaps should consider a possible class action lawsuit.
1 year ago
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Gen Mobile has a 3.1 average rating from 369 reviews

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