Gen Mobile Reviews

Name: Gen Mobile
Address: P.O. Box 1187, Gardena, Redondo Beach
Rating: 3.94

3.9 Rating 465 Reviews

74 %

of reviewers recommend Gen Mobile

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About Gen Mobile:

Gen Mobile is a wireless service provider that runs on America's largest 5G networks. We believe in making nationwide and international wireless plans accessible to all by offering affordable and subsidized solutions. Together with DISH Network/EchoStar, the fourth-largest mobile provider in the US, we are reimagining wireless and create groundbreaking new experiences for all.

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Phone:

(833) 528-1380

Email:

genmobilecare@dish.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This ready good line service, and it offers good plans.”

Helpful Report

Posted 1 week ago

Hi Kam, Happy to hear you’ve had a good experience with the service and plans. We appreciate you being with Gen Mobile.

Posted 1 week ago

“Dealer support is not a 100% helpulf especially when new activations APNS are always the problem”

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Posted 1 week ago

Hi there, Thanks for sharing your feedback. We’re sorry to hear you've had that experience. We’ll follow up with you through Reviews.io to better understand the situation and see how we can assist.

Posted 1 week ago

“I appreciate the network and ease of use”

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Posted 1 week ago

Hi there, We’re glad you’re enjoying Gen Mobile. Thanks for the review!

Posted 1 week ago

“I was able to port my number in and get the same att signal! Awesome!”

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Posted 1 week ago

Hi Deon, Glad the port-in went smoothly and everything’s working the way you expected. Thanks for being with Gen Mobile!

Posted 1 week ago

“Started to give options to customer for their located phones especially which are on boost network. Customer are happy about their bill payments as well.”

Helpful Report

Posted 1 week ago

Hi Ali, Glad to hear customers are finding options that work for them and feeling good about their billing experience. We appreciate you sharing that.

Posted 1 week ago

“Great international calling options and data”

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Posted 1 week ago

We're so happy to hear that. We appreciate you being with us!

Posted 1 week ago

“Everything about Gen mobile is great,smooth and easy.From activating to porting to esim is smooth as glass!!!”

Helpful Report

Posted 1 week ago

Hi there, We’re thrilled you’re enjoying Gen Mobile! Thanks for the great review!

Posted 1 week ago

“Options for different carriers under the same brand is a plus”

Helpful Report

Posted 2 weeks ago

Hi Rudy, Happy to hear that’s been a plus for you. We appreciate you taking the time to leave a review.

Posted 1 week ago

“Service is very good . Cheap pricing excellent”

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Posted 2 weeks ago

Hi there, Great to hear you’re enjoying the service and our affordable pricing. Thanks for sharing!

Posted 2 weeks ago

“Can use service when I travel keep my same number!”

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Posted 2 weeks ago

Hi Victor, Great to hear Gen Mobile keeps you connected while you travel and lets you keep your number! Thanks for sharing.

Posted 2 weeks ago

“Great service price”

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Posted 2 weeks ago

Hi there, Great to hear you’re enjoying Gen Mobile and that the service fits your needs.

Posted 2 weeks ago

“Went from $200 bill on att and with my same phone I am just paying $50 unlimited everything!! Let’s go Gen!!”

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Posted 2 weeks ago

Hi John, Amazing to hear you’re saving so much and loving unlimited everything! Thanks for sharing your experience and for sticking with Gen Mobile. If you need anything, we’re here to help.

Posted 2 weeks ago

“I recently activated my first Gen Mobile line and it was easy. Signal is good and data was enough for $30 plan. Customer service was ok. I would recommend trying their service.”

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Posted 2 weeks ago

Hi there, Happy to hear your first line got off to a smooth start. Thanks for taking the time to leave a review and for recommending us.

Posted 2 weeks ago

“This is my 2nd Gen Mobile line I enjoy the price, service Gen Mobil offer and the Rep was very informed. Highly recommend the product.”

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Posted 2 weeks ago

Reggie, that’s great to hear. Thanks for the support and for being with Gen Mobile.

Posted 2 weeks ago

“The range of plan is good and the international calling is great feature. Customer’s have many choices or the store can offer the right choice of plan for the customer can afford. Multiple months payment at the time of activation is excellent”

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Posted 2 weeks ago

Pat, we’re glad the plan range and international calling features are meeting your needs. Thanks for choosing Gen Mobile and sharing your experience.

Posted 2 weeks ago

“Great service. Great plans. Love it! 🥰”

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Posted 2 weeks ago

So glad to hear you’re loving the service. Thanks for being with Gen Mobile.

Posted 2 weeks ago

“There’s no way to create a Pin code during activation to secure the customer account”

Helpful Report

Posted 2 weeks ago

Hi, we’re sorry to hear you’re having trouble. We’d like to get this looked at for you. We’ll send you a private message so we can gather your account details and have our team review the issue.

Posted 2 weeks ago

“Good service”

Helpful Report

Posted 2 weeks ago

Hi there, We’re glad you’re satisfied with our service. Thanks for taking the time to leave a review!

Posted 1 week ago

“Customers service doesnt help with the situation at all they make it more complicated”

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Posted 2 weeks ago

Hi Jaffar, we’re sorry your experience with our customer service didn’t meet expectations. We’d like to look into this and make it right.

Posted 2 weeks ago

“Great and affordable plans for customers!”

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Posted 2 weeks ago

Hi Delanie, We’re glad you’re enjoying Gen Mobile. Thanks for the review!

Posted 1 week ago

Gen Mobile is rated 3.9 based on 465 reviews