I had to call these people four times, three to ask them to cancel my service and they did not but kept charging me. I contacted them and a supervisor told me there were not notes in my account and he could/would not refund. He then asked if I wanted to cancel my account. Damn! How many times and people do I need to tell? THEN he asked if I also wanted to cancel my automatic deduction from my bank! I said "That's part of cancelling an account! You charge people if they cancel their account with you but don't ALSO cancel automatic payment." The reason I wanted to cancel was they cut my service about a week and a half after a payment and said it would return within three days. It never did. I cannot say how angry I am at these people. I cannot give them one star to be honest. I disputed through bank and as of this date, have received no refund.