John
Gen Mobile is a total scam!!! A Gen Mobile "pop Up" store was set up outside a convenience store I frequented. claiming free phone and cell service for people that qualified for the ACP program which they said they could check one's quantification in a few minutes. My current phone had a near-dead un-replaceable battery and a badly cracked screen and so I was interested. A few moments later they told me that I was qualified. I asked if would be able to tether my laptop to the phone, as that was the only form of internet connection I had. The agent said that was not a problem. However I needed to purchase the premium phone & tablet combo for $80 plus pay an additional $10 a month for tethering. It sounded like better deal than my current plan so I Went for the $80 phone & android tablet. I was told I just needed to contact Gen mobile on-line to add the tethering service. When I contacted Gen Mobile, the agent had no record of me, my ACP qualification, the purchase of the merchandise, or cell service in my name. The tethering option cost. $10 for 1gb/mo, $30/mo. for 7GB, and $50/mo 10gb. When when I explained that this was not at all what sales agent at the pop-up gen store told me- and I would like to return the merchandise, the Gen Mobile agent informed me that Gen Mobile had no record of the sale or the sales agent. They DID have the phone number of my new phone, but it was not registered to me so I could not return it or get a refund. When I tried to track down the agent from the receipt, the listed party had no address, email or phone #. Gen Mobil would not provide any info about the agent.
2 months ago
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Gen Mobile has a 3.1 average rating from 361 reviews

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