We purchased a 5 in 1 tool which broke after a couple of uses. We contacted them and they sent us a spare part which we had to fit ourselves but this did not resolve the issue. We have had to contact numerous times before they agreed we could return the item. They advised the product would be picked on two occasions and I tool annual leave both days for nobody to turned up. I would not recommend this company the customer service is appalling They are selling products not fit for purpose and disregard any guarantees on items. Steer clear!