I would seriously think about using this company before purchasing anything from them. I bought a jet washing machine circa £1000.00. I year ago. The on off switch failed which had rendered the machine inoperable . So under warranty I tried to get a preplacement part, this started end of July, guess what still no part supplied. This is not the first time I have been unfortunate enough to try deal with this major brand, or is it the aftersales part of the organisation. Previously I have requested parts to service my machine, the process was painful and lengthy and not all parts were available. I also tried to order replacement components like lances and hose including connections. Parts were missing from the order and it took weeks and weeks to get the issue resolved. It took me over a week in calls to get to speak to someone about my warranty issue. Eventually, I spoke with a guy called Sean. He asked me to send a picture of the part, serial number and proof of purchase which I did. After weeks of chasing, I was told the part was being despatched although trying to find a simple on off switch had proved rather difficult. Thank god I dont ever need anything doing mechanically. So despite sending 3 picture of the part, wrong switch was sent. I flagged this up and Im still waiting weeks after. You cannot get answers on why the wrong part was sent. You struggle to get any one to answer a phone. I demanded to be sent the MD email and address and contact number, all to be ignored or request deflected. This company seems in so much disarray. They struggle to communicate, when they do they provide inaccurate information and contradictory. Trying to get anyone to take ownership is poor to say the least. ALL THIS FROM A MAJOR BRAND. MY advice is consider what you may need from these guys before purchasing and the affect it may have on you and your business. I would serious recommend anyone to think very carefully before purchasing anything from Genpower full stop After warranty anything I need will be sourced elsewhere!!!!