Needed a spare part for a lawnmower originally ordered from the company. Took over a month to finally get the part after 3 incorrect items were sent. It would have been longer had I not constantly emailed and called. When you spoke with customer services, they suggested that all was in hand, but, then days would pass with no resolution. Finally have the correct part, and will never deal with them again. Just so disappointing as the team that answers the phone are really good and helpful. I can only presume its the staff in the background, sending the orders that are letting things down.