I recently renewed my car insurance I phoned a week before my renewal date payed for the year I was assured my payment went through. Only to get an email 3 days after my renewal date that my payment hadn’t gone through. I phoned immediately and asked why my payment hadn’t gone through they said my bank refused it so I payed again done exactly what I did prior. I then contacted my bank and they said the insurance didn’t provide all the details to process my payment. The insurance company charged me another £20 late payment which I wasn’t happy with. I rang Geoffrey insurance again telling them that I wasn’t happy being charged £20 as it wasn’t my fault I was on the phone for at least 45 minutes they just wouldn’t have it that there payment process was wrong they kept blaming my bank I said to the guy at Geoffrey insurance how dissatisfied I was and that I would not be insuring with them next year great customer service NOT.