The initial sales process was smooth and helpful and although not everyone, some people there were knowledgeable and helped me with my questions. Bought a Sony camera. Then bought a lens on a separate transaction. Needed a proper tax invoice to submit to Sony with my name on it. Also needed the invoice for the lens for tax. Was told that I will be getting one from the accounts department via email. Nothing. I rang the store and was told that I will get a generic invoice and to email back the name and they will amend it and send it back to get a proper one. Got the generic invoice but not the proper one. And no invoice for the lens. Still waiting since Black Fri sale.