wore the boots on an evening out as as soon as I left the house the zips at the back just fell down. I would pull them up and as I walked they would come down again. The zips are quite big so I’m assuming it’s a design fault. I bought the boots back and explained to the manager in the store they were faulty. She said “sorry we can’t give you a refund” i challenged her response and she rudely said that’s just the way it is and if I don’t like it I should call customer services. I asked for the number and she said it’s on the website. No help, so unfriendly. I then called the number and a recorded message said I would be charged for the call by the minute. I then came off my mobile and asked the manager if she would call as I would be charged. She laughed and said “ we are not going to pay you for you contacting us “ I was shocked. I understood that if goods are faulty I am by law covered by the consumer act. I explained this and said it’s not something she can help with. I demanded that she help so then finally called the number. She came off the phone and said sorry they are closed - it’s an Italian holiday. I asked for a refund again and was told sorry we don’t give refunds. I left the store and immediately called my bank.