This is my second bad experience with the Geox online shop after about four or five years. I want to return an order item. This turns out to be a complicated, cumbersome process: the instructions are extensive and complicated, the link to initiate the return process can only be found at 3rd glance. And then comes the hammer: I first have to create a "MyGeox account" and enter personal data there that goes far beyond the information needed to process the return. All I need to do is print out or send a postage-free return label. All the online senders I know already enclose such a return label with their delivery. Here, however, you have to submit a "return request" after you have left additional personal data free of charge. Because I'm not prepared to do that, I'm not going to get a refund via the phone. Hotline. Geox -- the worst online sender I know of. Improvements in customer orientation are not visible to me after five years.