Worse customer service I have ever experienced. My parcel containing 2 pairs of shoes went missing and they ignored many of my emails to try and get an update. The delivery company wouldn't deal with me because I wasn't the shipper. Any emails I got were copy and pasted messages because I received the same one a couple of times when they bothered to respond. Eventually after weeks of the parcel being missing I asked them to send a replacement and they ignored the email and then I got an email saying a refund was being processed as I requested. When I asked why they didn't just send me the shoes out again they told me to make the order again. I wouldn't order from them again after this experience because if you have a problem you will be waiting a long time to get a response.