I purchased a few clothing items from getthelabel.com on the 12th of July. In a week I had received my order and I was not happy with some of the clothes that had been delivered to me. On the 19th of July, I lodged a return which was to be processed by outbound returns, a company that get the label has partnered with to make returning goods 'easier'. After paying the amount for the returns I waited for rebound returns to contact me regarding the package, which didn't happen. I ended up contacting getthelabel and I was told that I could drop the parcel off at any post office for it to be sent back. I was promised a refund for the money I had paid for the services of rebound, which I still have not received. I went into the post office and was then told that they did not know of rebound and were not associated with them in any way. I contacted customer care again and the agent then told me I needed to pay for postage to ensure that the return gets back to them. I went into the post office and paid for the package to be sent to rebound on the 4th of August. While all this was happening, I forgot to put the return form in the bag and I contacted getthelabel with images of the package and receipt, and I was assured that my return would still be processed based on my invoice. Today, the 13th of August, I contacted customer services to follow up on my return and I was told that I sent the package to the wrong address. This is the point where I'm getting mad now. Last week I went as far as showing them an image of the package and no one bothered to mention that the address was wrong. I had an opportunity to stop the package as it had not yet been delivered. After all that I've been put through, getting incorrect information, having my time wasted and my money wasted, the agent had the nerve to tell me to get the parcel and send it to a different address. This happens to be the same agent who has been giving me all the incorrect information that led to this but will not take responsibility for his actions. I have experienced terrible service but this is the worst to date and I strongly advise against using the services of getthelabel as the customer is not their main focus. Getthelabel is all about profits and will not take responsibility for their wrong doing, regardless of the losses that their actions can cause to customers. I'm starting to think that getthelabel is not interested in paying me my refund at all. Maybe all this is a ploy to make me give up on my refund even though the clothes are now with rebound, a company contracted by them. Only getthelabel would know.