Get The Label Reviews

Name: Get The Label
Rating: 2.05

2.1 Rating 127 Reviews

24 %

of reviewers recommend Get The Label

2.1

Based on 127 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 45%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Get The Label:

Getthelabel.com is a new online fashion store offers clothing, footwear and accessories direct to the public from leading high street fashion and sport brands. We sell discount designer clothing, deals on all your favourite brands. Up to 75% off mens, womens and teens clothing. We sell top brands such as Henleys, Lacoste, Voi, Adidas and many more.

Visit Website

Phone:

0844 880 6201

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Get The Label 1 star review on 3rd August 2020

Anonymous

Anonymous // 01/01/2019

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“Was an initial confusion with delivery and then I ended calling this site a scam alert, but all my items were delivered within 3 days of ordering via next day delivery. Thanks 👍”

Helpful Report

Posted 1 month ago

“Scam Alert!!! Can't even call them, they reply back via email with an unrelated answer, I ordered 4 items for next day delivery they charged me £10 for next delivery for all items, only received 1 item ? They put a note inside delivery bag saying other items will be dispatched from another warehouse ? Sounds dodgy to me. Now I don't know when il be receiving my items and ordered through clearpay, and paid 1 installment. Soon they'll be asking for second payment but I've only received 1 out of 4 items! Let's see if the other items even arrive.. needed all items for this week, what an inconvenience. What a rubbish company, rubbish customer service too. Only via email. What an absolute joke !”

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Posted 1 month ago

“Ordered my Jumper and received it in 2 days. Great service thank you.”

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Posted 2 months ago

“Scam rubbish website”

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Posted 3 months ago

“I have trying the chat is shame is not even working worst customer care”

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Posted 5 months ago

“Terrible service sent items to wrong address so much hassle to get refund never received do not buy from this company waste of money and time”

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Posted 5 months ago

“Poor service. Customer Service takes ages to reply. Live chat is hardly ever open. They don't deliver your items and then outright all you a liar. They're a bunch of thieves!”

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Posted 6 months ago

“I ordered trainers from this company. They were very poor quality (probably fakes) so I immediately returned them - I had to pay £4.50 to return. I attached the returns label to the box and posted via Royal Mail. A few days later they sent them back to me saying they would not accept because I had attached the returns label to the box and it was now "damaged". I am still trying to get my money back 5 weeks later. Please buy from somewhere reputable and not this disgraceful company.”

Helpful Report

Posted 7 months ago

“Haven’t received my item. Now I’m being ignored after being fobbed off for the last 2 weeks. Company is great when things go right. Downright awful customer service when things go wrong.”

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Posted 8 months ago

“Misleading photos and descriptions. Very cheap product. Poor customer service.”

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Posted 8 months ago

“I ordered a pair of trainers through 'love the sales' the item received was faulty, scuffs on the side and marks on the shoes the shoes looked they had been returned from another customer and sent to me. I got in touch with love the sales who advised me the shoes were sent from get the label and they a responsible. The website states free returns for faulty items this was not the case £2.50 to return. A few days later the shoes had been returned back to me with a letter claiming that I was at fault for the faults on the item. The customer service has been shocking. Please be careful and if you have a faulty item please take pictures before returning them. You will need to prove them label is still attached etc. Once they take your money they wont give it you back.”

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Posted 9 months ago

“Ordered an item, received shipping confirmation a couple days later, the DHL label was for a pckg delivered to GERMANY weeks before I made my purchase, the company is not responding to any emails. #USA”

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Posted 9 months ago

“👎🏿👎🏿👎🏿👎🏿”

Helpful Report

Posted 10 months ago

“I ordered a pair of $150 boots. They said they were delivered on Jan 2; however, I never received them. I notified, with the info I was given, them, but they told me DHL send them a proof of delivery LETTER. No pics of where it was delivered, just a copy of the info they supposedly received from DHL. They then told me if I had Proof that they had not been delivered, to send it to them. How ridiculous is that! If they told them they had been delivered through a LETTER, and they accepted that as proof, how was I going to prove otherwise. I’m contacting a lawyer to see how to handle this SCAM!”

Helpful Report

Posted 10 months ago

“Ordered a pair of mens Puma trainers only to receive a pair of womens sandals instead! Took a fair time to respond and I had to ask for free return postage. The trainers that I wanted have now sold out, so I'm not getting what I ordered but am having to go through the hassle of going to the Post Office at Christmas to return the incorrect order they sent. Offered an apology and nothing else. I pushed for some compensation and they only offered me 10% off my next purchase. Really feels like a kick in the teeth considering the poor customer service, hassle they've put me through and the fact that I'm not getting what I ordered. I'm assuming the refund will take ages too! My advice is stay well clear”

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Posted 11 months ago

“Ordered some boots!! Quick delivery … but.., the box was battered and old and they were a gift!! Also they had been worn!!!”

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Posted 1 year ago

“Returned my item 8th sep , really expensive to return, I'd already paid delivery too. My issue is it's now the 21st and no contact from them regarding a refund, not even a generic email, 25.00 is a lot of money to be waiting for”

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Posted 1 year ago

“Bought a hot dog And it was f**king cold Absolute jokes this firm”

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Posted 1 year ago

“Awful customer service, bad fitting clothes and refund process just horrendous. Blanked on live chat when I gave them my tracking order number”

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Posted 1 year ago

“Discraceful customer service, took my money, missing half my order, then just washed their hands, no help at all. Thieves. Do not i repeat Do not order from these charlatans. Youd br better just throwing your money away.”

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Posted 1 year ago

Get The Label is rated 2.1 based on 127 reviews