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Get The Label Reviews

2.0 Rating 120 Reviews

23 %

of reviewers recommend Get The Label

Company Reviews

2.0

Based on 120 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 45%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Read Get The Label Reviews

About Get The Label:

Getthelabel.com is a new online fashion store offers clothing, footwear and accessories direct to the public from leading high street fashion and sport brands. We sell discount designer clothing, deals on all your favourite brands. Up to 75% off mens, womens and teens clothing. We sell top brands such as Henleys, Lacoste, Voi, Adidas and many more.

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Phone:

0844 880 6201

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Get The Label 1 star review on 3rd August 2020

Anonymous

Anonymous // 01/01/2019

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“Did not receive my package. Never again will I do business with Getthelabel. Worst ever.”

Posted 3 years ago

“I want to return an item it cost me 3.95 for delivery and they want double that to return it absolutely disgraceful will never order from them again”

Posted 3 years ago

“They wanna charge me 10 euros for returning my item that looks like used before. How can I trust such a company like this?”

Posted 4 years ago

“I returned my item the same day as it… I returned my item the same day as it wasn't as described & it took them 22 days to issue me a refund after chasing it up with them & still I had to pay for the postage & return ( over 8£ in total). Never ever will use them again. Worst service, stay clear”

Posted 4 years ago

“Sent back clothes, and was told that they received the package and refund was on its way 3-5days. I email about 3 weeks later asking where the refund was, as not in my bank. Month and a half later still no refund. Now I have to chase around trying to find out what’s happened and some women just tells me it’s been done. This is poor service and if they don’t sort it out I won’t be ordering anything again. Check your bank always after sending anything back to them!”

Posted 4 years ago

“This company is a complete disgrace. First time ordering from this company. NEVER AGAIN, I'd rather pay full price for designer items without the hassle. Placed my order on the 30th November which has still not been received. Customer services advised that no tracking was placed on my delivery so have classed as missing. Now they have arranged for a further re-delivery but the majority of my items are now out of stock. My delivery has still not been received to date and this company has done nothing to compensate for all these issues. Warning to anyone considering ordering from this company, there customer services appear to have a bunch of brain dead monkeys working for them with no customer service training whatsoever.”

Posted 4 years ago

“Absolute shocking service, first time I tried to order and add to my basket 30 seconds later item was out of stock in all sizes, next time I ordered a product 2 it said it had stock in my size it let me add to checkout and make payment, I then receive an email welcoming me to the Get The Label gang and they are happy I have made my first order. Then 2 days later I get an email telling me my item is out of stock so I won't be receiving it, all you get is oh sorry our system doesn't update straight away, I doubt it takes 2 days to update, won't be ordering anything again from these people, it seems they advertise great products at a very cheap price, but appears they only have very limited stock, so basically it's a lottery if they have stock or not even after they have taken your order”

Posted 4 years ago

“Such bad service! "lost" my order but took them a week to realise even when I told them it had Ben delivered to an address in a different country! And then had to wait a week for a refund.. Shocking customer service too”

Posted 4 years ago

“Great range online and customer service always helpful Delivery has always arrived next day which is great compared to other companies. Have used them several times and will definitely buy again”

Posted 4 years ago

“Paid for next day delivery on a sunday so should be with me by tuesday. No not with hermes doing the delivering! Aparantley they tried 3 times which is nonsense, don't use get the label if it's not getting sent by royal mail!!”

Posted 4 years ago

“terrible quality terrible services on returns. Not only do i have to pay for postage but also the return label and they POST the return label to you. How ridiculous is that. There is no option to print return label and you pay £3 for it . What? The clothes vere terrible quality. The dress by Native Youth felt like it was made out of plastic and paper, like a tissue honestly! High heels by Glamorous were so nonsupporting of the foot and TERRIBLE quality. Blowfish trainers were so fat on my foot and just looked giant and cheap and again not good quality. This website is literally you get what you pay for. I am returning all the items. Literally just spent money for post..... gutted.”

Posted 4 years ago

“Excellent service, had to exchange and turn around time of 3 days ! Brilliant service and prices. Thank you .”

Posted 5 years ago

“Best name brand trainers at excellent prices....and their customer service is very good too!!! I have them bookmarked for future purchases....Thank you!!!”

Posted 5 years ago

“Great branded clothing for decent prices can't go wrong”

Posted 5 years ago

“When ordering on line so fast delivery and can buy a 2pound return form if need to send anything back so cheapologies and very good clothing”

Posted 5 years ago

“Avoid buying from these guys. Two orders in a row that they’ve messed up. Worst part is, their service is infallible in their eyes and they’re utterly incapable of making mistakes. Made an order with them, and it was missing a tracksuit, so I rang up to find out where it is. They come back at me with, our warehouse team said they sent it and they’re not wrong, so we can not refund or resend it. Very rude people, very ignorant and very dismissive of any points the customer makes. And this is the head of their customer service, so I wonder what these people teach the rest of their employees. Not worth investing your money in to, as they refuse to accept any liability in case anything goes wrong. Avoid them”

Posted 5 years ago

“Worst customer service ever! Just received my parcel with an item missing. I explained to the person on the phone how it is my birthday today which is why i ordered next day delivery to receive my items in time. He didnt have a care in the world what this parcel meant to me and how i was frustrated. He didn’t acknowledge that it was my birthday or the situation at all. Not one apology until i brought it up. If youre looking for a company who are customer serviced orientated then this place is definitely not it. I felt like i was talking to a robot. I was sent a form that i had to fill out to confirm i didn't receive my item. I sent the form straight away via email and received no acknowledgement that they received the form back or what is going on with my missing item. It was their mistake i would have expected my item to be sent via next day delivery. Disgusting service”

Posted 5 years ago

“Great products at reasonable prices, would use again.”

Posted 5 years ago

“Good descriptions of products, quick and hassle free delivery”

Posted 5 years ago

“Verry cheap compared to high street prices and fast delivery verry verry happy will be shopping here all the time”

Posted 5 years ago

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Get The Label is rated 2.0 based on 120 reviews