What began as a positive experience has now become a disappointing and VERY negative customer service experience. I ordered a replacement part and paid the $25 on July 26th. The wrong part was sent and the supplier was blamed. Supposedly, they were not able to go to their office to remedy the situation due to the lockdown. This excuse became less plausible as Auckland went to a lower grade lockdown and businesses began opening again. Eventually, I gave up and requested a refund. 6 months later i still have the wrong part and I am still waiting for the complete refund. This company puts a lot of emphasis on their reviews and then makes it almost impossible to leave anything but a positive one by using the "review.io" system. Negative reviews can only be left on their physical store location which only the truly determined will find. If this review appears on their site or anywhere visible to someone searching "Get a Cut" I'll be very surprised. My advice is to treat their overwhelmingly positive reviews with a grain of salt. Their service, overall, is poor in my experience.