Really bad service from getaround gave to us that car was wery old and three times breakdown on tha motorway when I was driving and I come back at 1 at night I never saw like that person
1 Helpful Report
Posted 2 months ago
Hello Daljit,

Thank you for letting us know about your experience. I'm really sorry to hear that you had issues with your rental.

Getaround do not actually own any of the cars listed on the platform, as a peer to peer rental company we connect vehicle owners with renters.

By renting out their car on Getaround, an owner commits to ensuring their car is safe and in good condition. While Getaround can’t check every single vehicle manually, we do insist that our partners meet certain requirements.

Your safety is our priority, so you’ll be able to review the car and the owner after your trip. We immediately remove any car that is reported unsafe by one of our users.

If you have a breakdown during your trip, roadside assistance is there to help you 24/7: they’ll take care of you and the passengers in the car.

Can you please reach out to our Customer Support team via uk.getaround.com/contact with your rental number so that we can have a look into what happened on your rental and make sure the situation is resolved.

Many thanks,

Posted 2 months ago
Getaround UK is rated 4.45 based on 112 reviews

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Alice, Customer Support

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