Customer Review – Chapter Medicare / Agent: Jilly Silvers I want to express my sincere appreciation for the outstanding service provided by Jilly Silvers at Chapter Medicare. Jilly is truly a super agent. Before working with her, I had no idea how detailed and time-consuming the Medicare application process could be. Jilly made the entire experience smooth and understandable. She found a new plan for me that is saving me $53 per month by switching from Blue Shield Medicare Blue to Mutual of Omaha. The reason for the switch is simple: after several attempts to reach Blue Shield Medicare Blue through their official member account page—both to address recent rate increases and to inquire about prescription drug coverage—I never received a single response. Over the past three years, my premiums went from under $500 every three months to now over $800, without any communication or support. I first learned about Chapter through Ron Yates on YouTube. When my latest Blue Shield statement arrived, I was shocked at the cost and decided to visit Chapter’s website. Within minutes of completing the online form, I received a call from Jilly. It’s important to note that no one ever explained Medicare prescription drug coverage to me when I initially signed up with Blue Shield—so I’ve never had it. Jilly clearly and patiently explained everything to me, and thanks to her, I will finally have prescription drug coverage starting in October 2025. I am incredibly grateful for Jilly Silvers’ knowledgeable guidance, enthusiasm, and patience. She made a stressful and confusing process feel easy and manageable. I highly recommend her and Chapter Medicare to anyone navigating Medicare options. I highly recommend Jilly Silvers and Chapter. Thank You, Lyle Rogalla South Dakota