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Chapter Reviews

5.0 Rating 2,366 Reviews
99 %
of reviewers recommend Chapter

About Chapter:

Chapter provides the best Medicare guidance in America by breaking down barriers to information, training best-in-class Advisors, and maintaining continuous community & support.

Other advisors only recommend plans from insurance companies that pay them. Chapter’s technology enables its Advisors to search every plan from every carrier at unprecedented levels of detail—to ensure we provide the best recommendation every time.

Every Chapter Advisor is trained to use our proven 3 Ps Method to review each Medicare beneficiary’s providers, prescriptions, and priorities—ensuring that every client receives the high-quality healthcare they need and deserve at the best value.

We never stop being there for our members and provide continuous community & support to ensure no one’s ever left alone in this exciting chapter of life!

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Anonymous
Anonymous  // 01/01/2019
Gabriel spend a great deal of time finding plans appropriate for each of us. Given our prescription needs, this was not easy, and we appreciate his interest, persistence and knowledge. Very positive experience and we feel we have made a great choice for next year's health plan.
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Posted 2 years ago
Lorri Hatfield did great work.
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Posted 1 day ago
Charles was very thorough explaining my options and answering all my questions. I appreciate all the guidance in helping me navigate the medicare options available. Thank you again for making this a painless process. Karen
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Posted 2 days ago
Spencer really educated me on my options. I feel I understand the Medicare system much better now. Patient, responsive and professional- I applaud Charter's dealings with those who seek information and a thorough perspective for making decisions. Mine was a very positive experience. Thank you!
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Posted 2 days ago
Very good professional customer service knowledgeable person help me lot
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Posted 2 days ago
I found Ms Selig to be very helpful in assisting to in making my Medicare Plan change. While not dissatisfied with the plan she helped me with last year- I needed an eye specialist who was not covered. I limited my choices to 4 and with her help selected a plan that should meet my needs Cat took all the time necessary- I did not feel rushed in making this plan change. While you almost need training to embrace it all - I’m ok for now. Cat is an excellent advisor
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Posted 2 days ago
Mr. Josh Pedersen gave detailed answers to all our questions concerning Medicare. We didn't have to wait on the phone for 3 eons just to ask one question like we usually do with Medicare. Thank you, Mr. Pedersen, your service was remarkable.
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Posted 3 days ago
I was assisted by William Dean, who was fantastic. William spent almost two hours on the telephone with me and gave a clear explanation of the plan I was applying for. He completed all the necessary paperwork to get me enrolled in my new Medicare plan. His help was greatly appreciated, and saved me hours of time on the phone as well as trying to determine which plan is best for me. I was referred to your company by a Dave Ramsey ad in Instagram. Thank you again! I highly recommend your company.
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Posted 3 days ago
When you're trying to take care of your personal business you want a professional individual to help a d get straight to the point. I really appreciate Mr. Eddington's help and the way he represented the company. Thank you
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Posted 3 days ago
Toni provided just what I needed: some explanation of the different approaches to supplementing medicare and then some plans to choose from. I made a choice possibly a bit too fast as I only later read the reviews of the various providers in California. I recommend doing that first, then calling Chapter.
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Posted 3 days ago
Mark was very helpful and Joan and I enjoyed the visit with Mark. Will recommend Chapter to my friends and family! Merry Christmas-Jeff and Joan Britton
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Posted 4 days ago
Kathy was excellent, friendly and knowledgeable, and provided me with an accurate estimate and the best option for enrollment in Part G. My only reason for the 4 rather than 5 stars has nothing to do with my representatives support and more to do with what Chapter services cover. I had hoped this would be a "one stop shop" and I could get enrolled in the other supplemental plans (i.e.) Dental, Vision, Hearing, etc. at the same time, unfortunately that was not the case.
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Posted 4 days ago
Toni was extremely helpful in navigating my medicare supplement options. Thank you!!
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Posted 4 days ago
I came across your YouTube channel and called. I spoke with Toni Aldridge and received the most comprehensive and informative information about Medicare, I feel like an expert! Seriously, I called several companies and none of them made me feel like I was making a good decision, then I called you all, the customer service was fantastic and I feel confident that I got the best plan to fit my needs. Thank you, Toni Sincerely, Jennifer Perry
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Posted 4 days ago
I found Brandon to be very helpful and direct with the process and in directing me to right company, he was a pleasure to work with.
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Posted 5 days ago
I had zero idea what I was doing when I called your company, zero. This agent was helpful and patient. Answered my questions and explained the process and the program to me. Mark Morrissey. Thank you for helping .
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Posted 6 days ago
James was very helpful in explaining available plans and helping us decide which was the best product for us. I had spent a lot of time researching, but wanted to make sure I was understanding the information. Although the plan he recommended for my husband was not one he could submit, he still assured me it was best for him and walked me through submitting the application. Will definitely use them in the future if needed.
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Posted 1 week ago
Lindsey was efficient and very helpful getting my questions answered in a very timely manner. I’m sure he was terribly busy. Appreciate his attention in a very stressful time for us.
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Posted 1 week ago
Lindsay was incredibly thorough and helpful. I came into the call filled with anxiety and was soon put at ease with confident, calming approach. Grateful, he was the agent that answered my call!
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Posted 1 week ago
Ok, I needed assistance to change my medical benefit plan, for one that the hospital I go for treatment to and Stan was very helpful and professional and he help me out tremendously. He show genuinely concern and help make the transition so smooth. Definitely will be so grateful to him.
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Posted 1 week ago
Excellent coverage for all options. Clarity for choses available and precise language made it possible to make a decision to fit my needs. Encourage others to choose a Chapter Advisor.
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Posted 1 week ago
Chapter is rated 5.0 based on 2,366 reviews