Chapter Reviews

5.0 Rating 1,439 Reviews
99 %
of reviewers recommend Chapter

About Chapter:

Chapter provides the best Medicare guidance in America by breaking down barriers to information, training best-in-class Advisors, and maintaining continuous community & support.

Other advisors only recommend plans from insurance companies that pay them. Chapter’s technology enables its Advisors to search every plan from every carrier at unprecedented levels of detail—to ensure we provide the best recommendation every time.

Every Chapter Advisor is trained to use our proven 3 Ps Method to review each Medicare beneficiary’s providers, prescriptions, and priorities—ensuring that every client receives the high-quality healthcare they need and deserve at the best value.

We never stop being there for our members and provide continuous community & support to ensure no one’s ever left alone in this exciting chapter of life!

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Anonymous
Anonymous  // 01/01/2019
John was on time and well prepared. Considered our unique situation and was clear and concise. Spoke to a level we could understand. Well done.
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Posted 1 week ago
Lati (LaTiera) helped my wife and me with the entire process, specifically, identifying the supplement and prescription plans, answering questions and applying for the coverage. She was great throughout the process. We’re looking forward to continue to work with her in the future.
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Posted 1 week ago
Dianna was incredibly helpful and patient in guiding us through the complexities of the plans and narrowing down the choices, and following up after we'd had time to consider. I highly recommend that anyone trying to navigate their health care options trust Chapter to help them through the process. We could not have managed nearly so well without Dianna's help. Thank you! I'd give her ten stars if it were possible.
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Posted 2 weeks ago
Spencer helped my husband me choose a new Medicare advantage plan. He was extremely knowledgeable, thorough and so pleasant to work with. He answered all of our questions and we are so thankful for his expert guidance.
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Posted 2 weeks ago
We are extremely happy with John Brooks' service and knowledge on Medicare. He provided direction and filled out our forms for the Medicare supplement plans and made certain that our start date for coverage was on time for our timeline. He provided step by step direction on what we needed to have completed for our next meeting. He made certain to explain the plans and listened to what our needs were and did not try to steer us into a plan that did not suit us. I highly recommend him for all your Medicare needs. We most certainly will pass his name on to friends that are retiring. Thank you so much John for making an arduous and at times tumultuous process so simple. Excellent Service.
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Posted 2 weeks ago
Venus was very helpful!!!! She answered all my questions I had for her and/or told me who to contact if she wasn't the one to be able to answer it!!! I actually called yesterday to the company, Chapter, got a recording and Venus called me back first thing this morning!!! She was wonderful! Thank you for employing this your of person!!
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Posted 2 weeks ago
Met with Noreen today for a long and very helpful phone call as I was struggling to gain access to my Aetna policy. She was very knowledgeable and knew the ins and outs of my Aetna health plan. She worked tirelessly to get my account accessible from my home computer an event I have been working with Aetna to do with not much success. She fine-tuned my knowledge so that I could learn what was available and how to gain access. I have spent a number of stressful hours trying to figure it out and as last straw I called Chapter which I should have done earlier. My bad. As a side bar note when Regence and MultiCare had a falling out I contacted Chapter per a suggestion from MultiCare and with the help of Venus switched to Aetna which I am very thankful for her assistance.
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Posted 2 weeks ago
Sydney is amazing and so is Chapter! We were really concerned with my father's ability to continue to afford his treatments. Sydney met with us, empathized and immediately identified an incredible solution. We are so happy with the way she worked with us and treated us.
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Posted 2 weeks ago
Helped my 81 year old mother which was a great resource for me as well
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Posted 2 weeks ago
Venus was extremely helpful, professional and able to explain everything to me in a way that was easy to understand. Venus understands Medicare insurance very well! Price is good as well!
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Posted 2 weeks ago
James Johnson was extremely helpful, knowledgeable and professional. Made it easy!
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Posted 2 weeks ago
Jonathan McKnight is very knowledgeable in Medicare insurance matters. He was very helpful with selecting my Medicare supplement.
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Posted 2 weeks ago
This lady renee has got to be the most outstanding employee I’ve ever talked to. I had an arms length worth of issues that just kept piling up. Finally I was connected to Rene. She was just incredible. Some of the more tougher things that no one else could figure out she grab the bowl by the horns and got answers. Some may not be what I wanted, but still got the right answers was pleasant, experienced knowledgeable. I just can’t say enough. You need 1000 more of her thank you so much renee you made my life so much easier you made my blood pressure at least go back to normal again.
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Posted 2 weeks ago
My wife and I had the pleasure of working with Sophia Savaneli. Sophia is extremely competent and has expert level knowledge of the breadth and scope of Medicare Supplement available options. She is a consumate professional and was able to answer all of our questions, exhibiting a thorough grasp of the subject matter, while demonstrating angelic-level patience and good will throughout the process. We are blessed to have her in our corner.
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Posted 2 weeks ago
Jonathan did an excellent job in explaining the different Medicare Plans that were important to me. He has the patience of a saint and was extremely polite.
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Posted 2 weeks ago
Catherine did an incredible job describing the options and clearly addressing my nuanced and detailed questions. I was extremely pleased with her work.
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Posted 2 weeks ago
Jonathan provided outstanding assistance and information regarding both drug plan for Medicare and supplement plan. He is an enjoyable, bright and caring individual which reflects well on the company. I look forward to engaging with him in the near future regarding plan changes. He not only provided information for me personally, but also professionally, as I am a physician. Thank you so much.
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Posted 2 weeks ago
Ms. LaTiera Carpenter was amazingly helpful in getting Medicare and a Medicare supplement in order. I started this process in late fall 2023 and got nowhere until Ms. Carpenter got involved in early April 2024. The process then moved along quickly without problems! Ms. Carpenter is a great asset to your company! Thanks
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Posted 2 weeks ago
Dianna was a terrific agent! Knowledgeable, and helpful in a very positive way. It was a pleasure doing business with her!
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Posted 2 weeks ago
Tyler was my advisor and he was great! Gave me the info I asked for initially and waited for me to get back to him without hassling me. Very personable and knowledgeable about all the plans. Made signing up easy.
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Posted 3 weeks ago
Chapter is rated 5.0 based on 1,439 reviews