Chapter Reviews

5.0 Rating 1,437 Reviews
99 %
of reviewers recommend Chapter

About Chapter:

Chapter provides the best Medicare guidance in America by breaking down barriers to information, training best-in-class Advisors, and maintaining continuous community & support.

Other advisors only recommend plans from insurance companies that pay them. Chapter’s technology enables its Advisors to search every plan from every carrier at unprecedented levels of detail—to ensure we provide the best recommendation every time.

Every Chapter Advisor is trained to use our proven 3 Ps Method to review each Medicare beneficiary’s providers, prescriptions, and priorities—ensuring that every client receives the high-quality healthcare they need and deserve at the best value.

We never stop being there for our members and provide continuous community & support to ensure no one’s ever left alone in this exciting chapter of life!

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Anonymous
Anonymous  // 01/01/2019
New Chapter customer service is unbelievable and unprofessional!! The young lady who answers the main New Chapter customer service number, is a terrible representation and first impression for the company. Extremely rude! Although New Chapter has good products, customers need to realize there is zero customer service should you ever need help from the company.
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Posted 3 months ago
I’m hoping to save other customers from the obvious lack of training of these “experts”. My representative had my medication list ahead of time. But the Advantage plan he recommended did not cover one of my medications- had I not checked the formulary myself I would have been $10,000 out of pocket next year. As a disabled widow this would risk my housing. When I pointed this out to my representative he said it was an error, then said Medicare didn’t cover the medication. I pointed out that my current plan covered it, he came back and said “they covered it in 2023 but not next year”. I checked my current plans formulary for next year and they do cover it! My main problem is this - false information is worse than none at all. My representative was named Jacob. So perhaps you could just look at the 5 start reviews representatives names and ask for them? Honestly this person could have cost me my home. Unacceptable
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Posted 5 months ago
Brian did a great job getting me a better medicare program for 2024. Prescriptions were the most important thing to me. He was very helpful and complete i describing my new plan. I will recommend Chapter to all my friends looking for a new plan.
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Posted 6 months ago
A scam.to get your information??
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Posted 1 year ago
Hello ..I appreciated Ari and Daniel Very professional and very patient And therefore signed up immediately Thank u 🙏🏻
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Posted 2 years ago
Chapter is rated 5.0 based on 1,437 reviews