The appointment I had scheduled was completely missed; waited by the phone for some time after - zero. Had received a one-hour notice email, one hour prior to the scheduled appointment, which means they had the scheduled information. I then called the "800" provided and was put on hold with a wait time of 45 minutes. Someone did eventually call me, asking what I needed (she had zero knowledge of my appointment). She then very rudely asked me what I needed? She was rude, abrupt, and basically worthless. She came across like I was wasting her time, and she was a complete waist of my time. Did not answer anything and had very little to offer. Guess not what I expected and I will certainly never use this so called service again. Had been excited for days about this so-called consultation as I had many questions and need some solid advice. A joke!