I’m hoping to save other customers from the obvious lack of training of these “experts”. My representative had my medication list ahead of time. But the Advantage plan he recommended did not cover one of my medications- had I not checked the formulary myself I would have been $10,000 out of pocket next year. As a disabled widow this would risk my housing. When I pointed this out to my representative he said it was an error, then said Medicare didn’t cover the medication. I pointed out that my current plan covered it, he came back and said “they covered it in 2023 but not next year”. I checked my current plans formulary for next year and they do cover it! My main problem is this - false information is worse than none at all. My representative was named Jacob. So perhaps you could just look at the 5 start reviews representatives names and ask for them? Honestly this person could have cost me my home. Unacceptable