Chapter Reviews

5.0 Rating 1,438 Reviews
99 %
of reviewers recommend Chapter

About Chapter:

Chapter provides the best Medicare guidance in America by breaking down barriers to information, training best-in-class Advisors, and maintaining continuous community & support.

Other advisors only recommend plans from insurance companies that pay them. Chapter’s technology enables its Advisors to search every plan from every carrier at unprecedented levels of detail—to ensure we provide the best recommendation every time.

Every Chapter Advisor is trained to use our proven 3 Ps Method to review each Medicare beneficiary’s providers, prescriptions, and priorities—ensuring that every client receives the high-quality healthcare they need and deserve at the best value.

We never stop being there for our members and provide continuous community & support to ensure no one’s ever left alone in this exciting chapter of life!

Visit Website

Write Your review

Tell us how Chapter made you happy
Help future customers by talking about customer service, price, delivery, returns & refunds.
Minimum 10 characters
Would you like to add a photos or videos?
Strengthen your review by uploading photos & videos.
Drag files here or browse
(Supported files: jpg, png, mpeg, ogg, mp4 & webm)
What's your name?
Leave this blank if you'd like to publish your review anonymously.
(Optional)
What's your email?
We need your email address to verify that your review is genuine
Please note that we may share your email with the company to verify your order.
Anonymous
Anonymous  // 01/01/2019
Noreen Walker is a real asset for Chapter friendly and Knowledgeable do not let her get away Tony L. Johnson
Helpful Report
Posted 4 minutes ago
Chapter Advisor "Josh" called after I had already signed up directly with an insurance company a few days prior. While we spoke, I mentioned a concern about the plan I selected. My situation was a bit different from some as I just retired and just started Medicare A&B at age 69 (was previously covered by my employer's high deductable health plan with an HSA). We discussed my issue regarding the "12 month trial period". Josh was very familiar with the associated rules and proposed a solution, which I accepted. The entire process was handled during a single call. Super Efficient & Outstanding Service!!!
Helpful Report
Posted 2 hours ago
Dave explained everything and made it sound so easy after listening to hours of Medicare info and reading tons of info. I felt very comfortable talking to him and asking questions.
Helpful Report
Posted 18 hours ago
Our representative was very professional and knowledgeable. We felt like we could trust his advice. We enjoyed our conversations with Jonathan as he was easy to talk to and very friendly.
Helpful Report
Posted 1 day ago
Very knowledgeable ladies getting me set up with Hummana. I am very pleased!
Helpful Report
Posted 1 day ago
Lati Carpenter helped me through this process. She is exceptional in kindness, patience and knowledge of everything in order to help me best. I am so glad that at the end she said I could call her again with questions as they arise and that Chapter is always with us as we go forward. Excellent! Great site, excellent people working there. Do not know what I would have done without them. Medicare became stress free with them. I went from 100% stressed to zero. Thank you!
Helpful Report
Posted 1 day ago
What I can say is that starting medicare is a very stressful process. Especially trying to navigate through enrollment with the insurance providers. I cannot believe how misguided I was and having to figure it out by emails and endless phone calls, lead me no closer to my goals of establishing medical care. I finally found a person by the name of Carlos. I was so relieved to be talking to someone who is so knowledgeable, patient, kind, hard working and funny. He is someone who understood exactly what I needed and was quick to get me through the process. Thank you, thank you, thank you!
Helpful Report
Posted 1 day ago
Stephanie spent a lot of time working with me to find the best plan and was able to take the guesswork and hassle out of the Medicare process. Thanks!!
Helpful Report
Posted 1 day ago
Venus Hernandez you are the best!!!! When I called asking for help with what I thought was a problem turned out to be a perfect solution for my Medicare. Thank you
Helpful Report
Posted 2 days ago
My agent Catherine went above and beyond finding everything I was entitled to! I strongly recommend Cat and Chapter for all your supplemental needs!
Helpful Report
Posted 2 days ago
Today I spoke with Venus Hernandez and she was amazing with all the information and help that she gave me. I will be forever grateful to her. This lady is truly amazing. She has a time and patience, and she does all the hard work to make things right for me thank you again, Miss Hernandez!
Helpful Report
Posted 2 days ago
Jonathan McKnight absolutely made my day!! He was so personable, professional, knowledgeable & very pleasant!! He was genuinely interested in what was best for & how he could help me. Which, actually helped me VERY MUCH!! He was amazing!! I am now, happy to be a Chapter member! Thank you so much!!
Helpful Report
Posted 2 days ago
Quick polite resolution of my issue both with the Agent Corey Metzman and Customer Service Noreen Walker It was a pleasant experience Great job
Helpful Report
Posted 4 days ago
Catherine was very accommodating in giving me information that was accurate and to the point! I will definitely recommend Cat and Chapter to all my friends and family!
Helpful Report
Posted 4 days ago
He was just so helpful and caring about his work to help with what people need
Helpful Report
Posted 5 days ago
Very competent advice...
Helpful Report
Posted 5 days ago
Hollie has been so quick to respond to any needs that I have. It really makes me feel like I have a personal guide helping me through this complicated process.
Helpful Report
Posted 5 days ago
John could answer every question I had inform me about others I didn’t think to ask.
Helpful Report
Posted 5 days ago
James was more than patient throughout the entire process. He sorted out some issues with our Medicare Part B paperwork and got us into an Advantage plan just 9 hours before our private health insurance expired. His persistence on our behalf saved us a $1600 Cobra payment! Knowing he was in our corner relieved a lot of the stress associated with navigating the Medicare quagmire.
Helpful Report
Posted 5 days ago
Jonathan McK was such a great help in determining my Medicare plans. He was very patient, answered all of my questions, and really helped me find the best solutions and plans for my individual needs. He took his time and referred me to other members of their support team for my additional needs. I would highly recommend him and the company for your Medicare plans and sign up.
Helpful Report
Posted 5 days ago
Chapter is rated 5.0 based on 1,438 reviews