Chapter have a Customer Happiness Grade of A-. Customers love their prices, delivery and customer service but are unhappy with their refunds.
“
My experience was very positive and helpful. Kainoa was very professional and his main goal was to help me find what would best fit my medical needs at a price I could afford. Highly recommended.
”
- Robert H
“
Andrew was very helpful and knowledgeable about the policy I was eligible for. The price seemed fair to me for the coverage I needed. I jsu git the application process done so I don't have an opinion on delivery, returns and refunds at this time.
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- Jerri
“
Very helpful, saved money with the family plan and was able to lock in a cheaper price 120 days out.
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- Jay B
“
Andrew was very helpful and knowledgeable about the policy I was eligible for. The price seemed fair to me for the coverage I needed. I jsu git the application process done so I don't have an opinion on delivery, returns and refunds at this time.
”
- Jerri
“
I was highly impressed with his delivery of the entire process.
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- Lynn L
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She gave a very friendly and thorough delivery of my plan.
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- Anonymous
“
I'm sorry I didn't conduct more research before hiring them. I might have known about the problems if I had read the company's reviews. Fortunately, Madacovi.co listened to my grievance. Their group moved quickly and tried to find a solution. Last week, I got a whole refund thanks to their assistance. It showed that StaunchView.org truly cares about its clients and was a huge relief.
”
- C.A
“
Kainoa Lopez, representative I spoke to was most helpful. He was able to answer all my questions and even addressed issues I haven't even thought of. Thank you for having this service.
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- Sharon Y
“
I am grateful for the stellar customer service that I recently received from Chapter and their representative, Noah Wilson.
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- Kevin H
“
I thought I was calling United healthcare to ask for a list of providers. Your representative Katie was polite, efficient and patient (she doesn't work for United healthcare) and she never told me that and got me ALL the information to help me choose a provider. That is EXCELLENT customer service and I will tell everyone who will listen about this
Thank you
”
- Robert S
