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Chapter Reviews

5.0 Rating 2,932 Reviews
A
Happiness Grade

About Chapter:

Chapter provides the best Medicare guidance in America by breaking down barriers to information, training best-in-class Advisors, and maintaining continuous community & support.

Other advisors only recommend plans from insurance companies that pay them. Chapter’s technology enables its Advisors to search every plan from every carrier at unprecedented levels of detail—to ensure we provide the best recommendation every time.

Every Chapter Advisor is trained to use our proven 3 Ps Method to review each Medicare beneficiary’s providers, prescriptions, and priorities—ensuring that every client receives the high-quality healthcare they need and deserve at the best value.

We never stop being there for our members and provide continuous community & support to ensure no one’s ever left alone in this exciting chapter of life!

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Chapter have a Customer Happiness Grade of A. Customers love their prices, delivery and customer service.

A

Price - Excellent

97.92%
Industry Average
Spoke to Vinson Costanza at Chapter the most helpful person I have ever had the pleasure to speak with! He helped me find a supplement insurance at a very reasonable price! You have a very valuable person working for you! Thank you so very much! Will recommend Chapter to all my friends!
- Lydia
Lori was so easy and friendly to work with and very knowledgeable. We understood everything and figured around the price she quoted!
- Anonymous
Matthew was very patient, knowledgeable and helpful. I pretty much knew what I wanted when I called and he helped to verify that it was right for me. The price was reasonable and I'm very glad I called. Thank you Matthew!
- Linda
A

Delivery - Fast

100.00%
Industry Average
Amazing help for my parents moving to a new state. So well done, very calm, professional, simple delivery. Excellent organization.
- Ian
We then discussed the best delivery options to receive my medications.
- Brenda
98.00%
Industry Average
I believe Daniel gave me the best experience I've ever had with a customer service person.
- Jo H
I am very happy with the service I received.
- Anonymous
Spoke with Derrick Muntz today , just now. He was amazing and so knowledgeable I almost cried. Honestly it’s so hard to find intelligent and polite people these days. Charter definitely has amazing customer service. Thank you Derrick!!! Peter McLeod
- Peter M