“
My spouse and I had the good fortune of being advised by Jake Mastermaker. He was very knowledgeable, insightful and professional in reviewing relevant options and helping us select plans/carriers to meet our needs.
Kudos also to the human capital team for hiring and training to deliver best in class experience.
Hopefully your rewards & recognition programs reinforce this exemplary service.
Best regards , Maureen & Partho C
”
posted 1 week ago
- Maureen &
“
Johnathan was so knowledgeable and helpful... I believe and felt his passion for customer service...
”
posted 1 week ago
- Anonymous
“
Jonathan was excellent. He was professional, effective and efficient. He took his time in explaining options and was very personable during the entire process. I am very happy with the service and support received.
”
posted 1 week ago
- Mike P
“
The thing that is of real importance to me is that a company like this to have ongoing service after enrollment just on the off chance that I need some help managing claims and such down the line.
”
posted 2 weeks ago
- Alice P
“
Fantastic experience working with Tyler! He is courteous, efficient as well as providing excellent customer service. I would recommend Chapter to anyone!
”
posted 2 weeks ago
- Ash
“
Chapter Advisor "Josh" called after I had already signed up directly with an insurance company a few days prior. While we spoke, I mentioned a concern about the plan I selected.
My situation was a bit different from some as I just retired and just started Medicare A&B at age 69 (was previously covered by my employer's high deductable health plan with an HSA).
We discussed my issue regarding the "12 month trial period". Josh was very familiar with the associated rules and proposed a solution, which I accepted. The entire process was handled during a single call.
Super Efficient & Outstanding Service!!!
”
posted 3 weeks ago
- Larry A
“
Quick polite resolution of my issue both with the Agent Corey Metzman and Customer Service Noreen Walker
It was a pleasant experience
Great job
”
posted 3 weeks ago
- Blane G
“
We are extremely happy with John Brooks' service and knowledge on Medicare.
”
posted 1 month ago
- Antoinette A
“
Chapter always has excellent customer service, and is incredibly responsive and helpful. I am always thoroughly informed of my benefits and costs when I have completed a call. I recommend them highly.
”
posted 1 month ago
- Wendy K
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Great customer service deserves recognition, reward and compensation.
”
posted 1 month ago
- Dr. P
