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Chapter Reviews

4.9 Rating 6,905 Reviews
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Happiness Grade

About Chapter:

Chapter provides the best Medicare guidance in America by breaking down barriers to information, training best-in-class Advisors, and maintaining continuous community & support.

Other advisors only recommend plans from insurance companies that pay them. Chapter’s technology enables its Advisors to search every plan from every carrier at unprecedented levels of detail—to ensure we provide the best recommendation every time.

Every Chapter Advisor is trained to use our proven 3 Ps Method to review each Medicare beneficiary’s providers, prescriptions, and priorities—ensuring that every client receives the high-quality healthcare they need and deserve at the best value.

We never stop being there for our members and provide continuous community & support to ensure no one’s ever left alone in this exciting chapter of life!

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Customer Service - Good

98.04%
Industry Average
Kainoa Lopez, representative I spoke to was most helpful. He was able to answer all my questions and even addressed issues I haven't even thought of. Thank you for having this service.
posted 2 days ago - Sharon Y
I am grateful for the stellar customer service that I recently received from Chapter and their representative, Noah Wilson.
posted 2 days ago - Kevin H
I thought I was calling United healthcare to ask for a list of providers. Your representative Katie was polite, efficient and patient (she doesn't work for United healthcare) and she never told me that and got me ALL the information to help me choose a provider. That is EXCELLENT customer service and I will tell everyone who will listen about this Thank you
posted 2 days ago - Robert S
Fantastic customer service. Explained things at a pace I could follow.
posted 2 days ago - Anonymous
Chapter’s service was excellent.
posted 3 days ago - Barbara
Great customer service!
posted 3 days ago - Cherry L
Amazing customer service. Kind, knowledgeable and great personality! Shopped for beat cast for my personal situation and explained everything as we went along.
posted 3 days ago - Tina O
I am very satisfied with his service.
posted 4 days ago - Marie B
Incredibly fast and easy service...very pleased!
posted 1 week ago - Anonymous
I truly enjoyed speaking with customer service, Indy Erhardt. She is not only knowledeable, friendly and professional, but has an ability to teach of every step we took, so I'll become confident in understanding how to make my Medicare decision. She is a God-Send!! Thank You Miss Indy Erhardt!! Jenifer Maloney
posted 1 week ago - Jenifer M