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Chapter Reviews

5.0 Rating 3,197 Reviews
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Happiness Grade

About Chapter:

Chapter provides the best Medicare guidance in America by breaking down barriers to information, training best-in-class Advisors, and maintaining continuous community & support.

Other advisors only recommend plans from insurance companies that pay them. Chapter’s technology enables its Advisors to search every plan from every carrier at unprecedented levels of detail—to ensure we provide the best recommendation every time.

Every Chapter Advisor is trained to use our proven 3 Ps Method to review each Medicare beneficiary’s providers, prescriptions, and priorities—ensuring that every client receives the high-quality healthcare they need and deserve at the best value.

We never stop being there for our members and provide continuous community & support to ensure no one’s ever left alone in this exciting chapter of life!

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Customer Service - Good

97.95%
Industry Average
Great service! Thank you for all the time helping me understand medicare!
posted 4 hours ago - Michelle
Customer Service
posted 1 day ago - Anonymous
Thank you for your efficient service. Your calm and professional manner was very reassuring and informative.
posted 3 days ago - Virginia P
She is very caring and knows her job! Chapter should be very proud to have her on their team! I'm so glad I called and got her! Thank you for the fantastic service Melisssa.
posted 4 days ago - Emma D
Shannon Davis provides A+ service. She is very knowledgeable and answered all my questions about Medicare. I was extremely stressed and anxious not knowing the process of finding the best plan. However, she eased my stress and helped me find the perfect plan for my specific needs. I found her to be patient, warm, and pleasant. I feel very comfortable in recommending her to our family and friends.
posted 1 week ago - Jesse M
When I contacted Chapter, my worker spent over an hour with me on the phone getting the absolute best plan for me. The whole time I was waiting for the “catch” and or charge for their service and it never came. I’m absolutely blown away by the service, and am very thankful for them.
posted 1 week ago - George S
It's so nice to have a really well versed person on the phone. It was such a pleasure to do business with Mr. Bennet. He's a real gem of a customer service representative.
posted 2 weeks ago - Paul V
Great service, very knowledgeable and answered all my questions.
posted 2 weeks ago - Dennis
Review on my recent interaction with Megan Govea "I'm thrilled to express my heartfelt appreciation for the exceptional service I received from you, Megan, regarding my Medicare changes.
posted 2 weeks ago - Nelson E
Review on my recent interaction with Megan Govea "I'm thrilled to express my heartfelt appreciation for the exceptional service I received from you, Megan, regarding my Medicare changes.
posted 2 weeks ago - Nelson E