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Chapter Reviews

5.0 Rating 4,929 Reviews
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Happiness Grade

About Chapter:

Chapter provides the best Medicare guidance in America by breaking down barriers to information, training best-in-class Advisors, and maintaining continuous community & support.

Other advisors only recommend plans from insurance companies that pay them. Chapter’s technology enables its Advisors to search every plan from every carrier at unprecedented levels of detail—to ensure we provide the best recommendation every time.

Every Chapter Advisor is trained to use our proven 3 Ps Method to review each Medicare beneficiary’s providers, prescriptions, and priorities—ensuring that every client receives the high-quality healthcare they need and deserve at the best value.

We never stop being there for our members and provide continuous community & support to ensure no one’s ever left alone in this exciting chapter of life!

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Customer Service - Good

98.72%
Industry Average
Excellent Service, Price.
posted 1 week ago - Anonymous
Good sense of humor goes along way in public relations, and he nailed it, even talked about football😁 customer service is a rare trait n lost service these days.
posted 1 week ago - Irene W
Patrick was wonderful. He was able to explain Medicare in a simple manner and answered my questions. He explained the enrollment process and assisted signing me up for the appropriate plan G. A Chapter rep followed up and customer service is excellent. I recommend highly!!
posted 1 week ago - Cindy W
We got polite service he was thorough and knowledgeable. It saved us so much time and we will use Chapter in the future. I would give them ten stars if I could
posted 1 week ago - William A
I couldn’t be happier with this service.
posted 2 weeks ago - Ellis R
I initially contacted Chapter's message line and received a call back within the same day. My agent, Cordell addressed all my questions, gathered personal information and recommended an appropriate plan for me. I appreciate the professional and knowledgeable service that Chapter provides. I will continue to do business with Chapter.
posted 2 weeks ago - Anonymous
Mark, was efficient friendly and knowledgeable. Patient and clear when answering questions. I appreciate your service very much.Thank you for making it easy.
posted 2 weeks ago - Anonymous
Courtney is the epitome of excellence and customer service would that all be such as she was friendly and courteous after her namesake. Thank you Courtney
posted 2 weeks ago - ROLANDO B
Courtney is the epitome of excellence and customer service would that all be such as she was friendly and courteous after her namesake. Thank you Courtney
posted 2 weeks ago - ROLANDO B
Courtney Caputo gave excellent service explaining and taking her time with me I really appreciated her, she has always been helpful we reaching out to me in text. Thank you Cynthia Conerly
posted 2 weeks ago - Cynthia C