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Chapter Reviews

4.9 Rating 5,302 Reviews
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Happiness Grade

About Chapter:

Chapter provides the best Medicare guidance in America by breaking down barriers to information, training best-in-class Advisors, and maintaining continuous community & support.

Other advisors only recommend plans from insurance companies that pay them. Chapter’s technology enables its Advisors to search every plan from every carrier at unprecedented levels of detail—to ensure we provide the best recommendation every time.

Every Chapter Advisor is trained to use our proven 3 Ps Method to review each Medicare beneficiary’s providers, prescriptions, and priorities—ensuring that every client receives the high-quality healthcare they need and deserve at the best value.

We never stop being there for our members and provide continuous community & support to ensure no one’s ever left alone in this exciting chapter of life!

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Customer Service - Good

98.46%
Industry Average
Very comprehensive package that gave back what I enjoyed with my previous carrier, who later cancelled a lot of their services.
posted 1 week ago - Deborah
I could not be happier with the pleasant and knowledgeble customer service provided by Rose ahe Chapter Team.
posted 1 week ago - William B
Excellent service and followup.
posted 1 week ago - Dennis O
Robert is very knowledgeable with great Customer Service skills. He is an asset to your company. Thank you Just
posted 1 week ago - Jerilyn
Excellent service thank you Daniel for your thorough help on the new insurance
posted 1 week ago - Anonymous
I was extremely happy with the service that Kayla provided. She explained everything thoroughly and made an incredibly complex decision relatively straightforward for me. I appreciate that I will not be abandoned after I purchase a plan. Also, she recommended a drug plan that was best for me, but your company receives no commission from it. That impressed me a lot. I am recommending your company to my partner.
posted 1 week ago - Jeffrey S
Geoffrey was so professional and pleasant, along with being very knowledgeable. I couldn't have asked for a better experience. It's rare to get this kind of customer service in this day and time and I appreciated it very much. Tammy
posted 1 week ago - Tammy H
Great service. Excellent staff!
posted 1 week ago - Anonymous
Kacie Belmonte provides outstanding customer service. I had a great deal of trepidation about how to find medical and dental plans in Florida with my move from California. She allayed my fears and provided excellent information. She is patient and thorough. If your entire company is as competent as she is, I can feel completely at ease working with you for all my medical and dental needs.
posted 2 weeks ago - Anonymous
I spoke with representative James A (I'm leaving his last name out) today regarding enrollment in Medicare. He was extremely knowledgeable and help me understand the options available to me and their costs. Beyond that, it seems his emphasis was to ensure I understood my available options rather than getting me signed up. It was a refreshing customer service experience. Thank you James!
posted 2 weeks ago - Steve L