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Chapter Reviews

4.9 Rating 5,797 Reviews
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Happiness Grade

About Chapter:

Chapter provides the best Medicare guidance in America by breaking down barriers to information, training best-in-class Advisors, and maintaining continuous community & support.

Other advisors only recommend plans from insurance companies that pay them. Chapter’s technology enables its Advisors to search every plan from every carrier at unprecedented levels of detail—to ensure we provide the best recommendation every time.

Every Chapter Advisor is trained to use our proven 3 Ps Method to review each Medicare beneficiary’s providers, prescriptions, and priorities—ensuring that every client receives the high-quality healthcare they need and deserve at the best value.

We never stop being there for our members and provide continuous community & support to ensure no one’s ever left alone in this exciting chapter of life!

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Customer Service - Good

97.93%
Industry Average
Scott is very intelligent and shares lots of knowledge about the Medicare . I’m certainly grateful for the service he offered us with being patients .
posted 1 week ago - Mereoni T
Most wonderful customers service ever!!!
posted 1 week ago - Anonymous
I spoke to Kayla T. She is very patient, helpful and knowledgeable I believe she gave all the information needed to make the right decision. EXCELLENT service. I watch the Meidas Touch and they highly recommend “Chapter
posted 1 week ago - Maria
We contacted Chapter and had a great experience. They helped us to set up our Medicare part G plan our agent was Dalynn Garfield. she was outstanding helped us to understand our options and answered any question that we had,she worked in the evening after hours to accommodate us can’t say enough good things about her. She made it easy to understand and gave us several options. she found us an A plus plus plan at a great price and set everything up for us. their service was outstanding and would not hesitate to recommend them
posted 2 weeks ago - Tina A
I had a great experience with Tiffany Jamison on my Medicare supplement policy. She provided excellent service, was very prompt in her responses, made the entire process easy to understand. Best of all, she helped me save $200 a month, which has made a big difference for me. I truly appreciate her professionalism and dedication, and I would highly recommend her to anyone looking for help with their Medicare coverage.
posted 2 weeks ago - Jeri C
Awsome customer service help and the rep was very helpful and knowledgeable regarding all the plans available. Rep helped out in every way possible and made you feel very comfortable if you have any questions whatsoever.
posted 2 weeks ago - Anonymous
We had an excellent experience with our agent Zain Beckstead!! He helped us with insurance options that actually will save us money and provide about the same coverage and service. Zain made us confident even after a 2 hour transformation to UHC that he along with Chapter will continue to serve us. Thank You Chapter for hiring Zain!!!
posted 2 weeks ago - Ray
My former plan provider withdrew its service from my primary care physician.
posted 2 weeks ago - B H
Scott Smith was my agent. Mr. Smith explained everything about my coverage and different options very clearly. He made it very easy to understand. He answered all the questions we had. Chapter and Mr. Smith did an awesome job. We are very happy with his service. It was a pleasant experience.
posted 2 weeks ago - Randy G
Excellent customer service! Bennett, representative that helped me was very patient and explained everything thoroughly. He was very kind and patient. Medicare can be confusing but he made sure I was comfortable in making a decision. Highly recommend this service!!!
posted 2 weeks ago - Anonymous