Login
Start Free Trial Are you a business? Click Here

Chapter Reviews

5.0 Rating 3,551 Reviews
A
Happiness Grade

About Chapter:

Chapter provides the best Medicare guidance in America by breaking down barriers to information, training best-in-class Advisors, and maintaining continuous community & support.

Other advisors only recommend plans from insurance companies that pay them. Chapter’s technology enables its Advisors to search every plan from every carrier at unprecedented levels of detail—to ensure we provide the best recommendation every time.

Every Chapter Advisor is trained to use our proven 3 Ps Method to review each Medicare beneficiary’s providers, prescriptions, and priorities—ensuring that every client receives the high-quality healthcare they need and deserve at the best value.

We never stop being there for our members and provide continuous community & support to ensure no one’s ever left alone in this exciting chapter of life!

Visit Website
A

Customer Service - Good

98.17%
Industry Average
Excellent customer service and very knowledgeable. Geoffery is a great man, compassionate, and really knows the ins and outs of Medicare.
posted 1 week ago - Elizabeth R
Very excellent customer service. Extremely caring. Very educated and informed! Very good pricing, and excellent delivery. Couldn’t have had a better person.
posted 1 week ago - Marcelle D
The customer service is impeccable. My agent Riley O'Brien really made the process easier. He answered every question I had. Your agent went above and beyond expectations. He really needs recognized as valuable asset to your workforce! Thank you Riley!!
posted 2 weeks ago - ERIN M
Great communicator and very customer service oriented.
posted 3 weeks ago - Barbara W
I lived in Kansas and lost my Humana advantage plan. I recently moved to San Antonio, TX and was able to get a Humana Supplemet plan. I love humana, am happy to be back, and i also love the customer service of Justin Davidson and Star. Both were helpful and friendly. They made signing up for, and explaining the supplement and Center Well Pharmacy extremely easy.
posted 3 weeks ago - Marlene K
In today's enviroment, many companies and services they provide DO NOT care about the values and principles that we, Americans, value, and the service that we look for as consumers.
posted 3 weeks ago - Anonymous
Tom Fehr is an excellent customer service representative. He answered my questions and found me the best plan possible for my hot mess self. I appreciate all his help
posted 4 weeks ago - Judy B
Excellent customer service, providing excellent and clear options. Followed up making sure everything was done.
posted 1 month ago - Anonymous
Preston assisted me throughout the whole process. EXCELLENT customer service and a pleasure to deal with!
posted 1 month ago - Barry
His knowledge of the products offered, pricing, budgeting, health services I wanted for my personal health and he addressed all my concerns and needs.
posted 1 month ago - Elizabeth M