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Chapter Reviews

5.0 Rating 2,932 Reviews
99 %
of reviewers recommend Chapter

About Chapter:

Chapter provides the best Medicare guidance in America by breaking down barriers to information, training best-in-class Advisors, and maintaining continuous community & support.

Other advisors only recommend plans from insurance companies that pay them. Chapter’s technology enables its Advisors to search every plan from every carrier at unprecedented levels of detail—to ensure we provide the best recommendation every time.

Every Chapter Advisor is trained to use our proven 3 Ps Method to review each Medicare beneficiary’s providers, prescriptions, and priorities—ensuring that every client receives the high-quality healthcare they need and deserve at the best value.

We never stop being there for our members and provide continuous community & support to ensure no one’s ever left alone in this exciting chapter of life!

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Anonymous
Anonymous  // 01/01/2019
I was paying way too much for a Medicare plan that I was unhappy with for over 3 years. I follow many you tubers and their Podcasts as these days you can't the trust the media. As I was watching one day I saw that they were recommendating anyone looking for a better Medicare Plan should call Chapter to see what they had to offer. I did just that and I am so glad I did. The person I spoke to Sarah was very knowledgeable and was able to answer all my questions. I had to sign up as I was going to save money on my co-pays, doctor visits, etc. I could not pass this up so I signed up. I am very happy with the service I received.
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Posted 3 days ago
Mike Falcon was excellent at guiding me through Medicare plan choices and providing me with the information I needed to apply for the right Medicare plan.
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Posted 3 days ago
Ben was very knowledgeable and listened to me and explained everything so that it was easily understood and we completed my application for Medicare supplement insurance while we were on the phone Highly recommended this company makes it all easy
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Posted 3 days ago
I had a wonderful experience enrolling in a better Medicare plan than my existing one. Courtney was exceptionally helpful in this process. She explained everything in Layman's terms, therefore I’m making the process easy. Thank you, Courtney! I highly recommend Chapter and it’s all free.!
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Posted 3 days ago
Well informed, helpful; answered my questions.
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Posted 3 days ago
Well informed, helpful; answered my questions.
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Posted 3 days ago
Shannon was super helpful and very personal. Thanks I was very confused prior to her help and I feel I understand much better.
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Posted 3 days ago
Easy to schedule online with text/email reminders. Kayla was on time for me (multiple times). She was helpful and friendly, while providing sound advice with a database of information at her fingertips. There was no pressure to buy any specific plan/company and even if I applied myself, that was OK as well.
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Posted 3 days ago
Spoke with Derrick Muntz today , just now. He was amazing and so knowledgeable I almost cried. Honestly it’s so hard to find intelligent and polite people these days. Charter definitely has amazing customer service. Thank you Derrick!!! Peter McLeod
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Posted 3 days ago
Spencer was very helpful assisting us with finding the right plan to supplement Medicare. Very positive experience.
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Posted 3 days ago
Your representative Jilly Silver’s was the best representative I’ve experienced at any time in my lifetime. I can’t believe how nice she was, along with her patience with me. Her knowledge of your policies is exemplary. What a fabulous employee! Thank you.
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Posted 4 days ago
Matt Johns was so great in helping me understand all the options of Medicare choices and so patient in answering all my questions! I would highly recommend him to anyone needing to get set up for Medicare! Thanks Matt!!
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Posted 4 days ago
I can’t praise Chapter and Shannon Davis enough! Shannon’s knowledge/professionalism and most importantly compassion towards me in a very frantic situation was beyond words! Shannon treated me like a family member & was able to keep me calm with minimal tears shed!! 😀 After learning (only 3 weeks ago) that my biopsy results came back positive for Cancer and my current Medicare Insurance wasn’t going to be accepted at Memorial Sloan Kettering Cancer Center in NYC —to say I was devastated was putting it mildly!! Especially since I just moved here 6 months ago and had to get new Health Insurance at that time!! Shannon went above & beyond to find a NEW Insurance Plan for me (even though the “window period” to change Insurance had closed! I’m thrilled to report that as of April 25,2025 I was approved for the NEW Insurance Plan to begin May 1, 2025—and with the help (it takes a Village!) of many—I am now scheduled for Surgery on May 9, 2025 at MSK in NYC!!🎉 Bottom line—don’t hesitate to use Chapter—you’ll be happy you did!! 😀 Be Well Everyone! God Bless!🙏🏻 Michele 🩷
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Posted 4 days ago
Tyler spent a lot of time explaining about all the different Medicare parts and was very useful in finding the programs that would work best for me, based on my situation.
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Posted 4 days ago
Wife & I retired fall of '24. Social Security & Medicare applications are a nightmare. MarketPlace isn't any better. Besides waiting hours for someone to pickup the phone, I've been struggling for months correcting everything from misguided info to a wrong fax number to send a form. Called Chapter for help clarifying my status. They found us better insurance. They also found that my Medicare status does not comply with my marketplace insurance requirements. Finally feel confident and secure to continue on my next chapter in retired life. Thank you Chapter!
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Posted 4 days ago
Amazing help for my parents moving to a new state. So well done, very calm, professional, simple delivery. Excellent organization.
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Posted 4 days ago
I had been able to handle the basic Medicare signup by myself, but was totally confused about when to sign up for Medi-Gap. Melanie immediately understood my question and within minutes had completely handled it for me! I was so impressed. She also gave me the info I needed to cancel my ACA insurance on time. She even made sure I received the spouse discount for the Med-Gap insurance. I'm very happy I got Chapter involved.
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Posted 4 days ago
Tristan Burke was extremely helpful, and he exceed my expectations !!! I really appreciate it how he handled the whole experience of choosing the right plan for me !!! THANK YOU SO MUCH MR BURKE !!!!!
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Posted 4 days ago
We were so frustrated with trying to find doctors to take our insurance and just getting the runaround. Josh helped us get the right plan for my husband, later this year I will be reaching out to him for my enrollment. He explained everything so well.
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Posted 4 days ago
Jessica was awesome. Received a phone call this morning totally unexpected and the outcome was so beneficial and so positive that I greatly appreciate her. She found ways to help benefit me in ways that I couldn’t imagine. I’m grateful.
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Posted 5 days ago
Chapter is rated 5.0 based on 2,932 reviews