Austen M. was knowledgeable & professional. He was an important factor in my decision making process for choosing a MC supplement policy. He made appropriate recommendations based on my needs & preferences, sent follow up emails highlighting what I was considering & remained respectful throughout the process. Austen scheduled follow up phone calls during the decision making process & was always on time when executing these calls. He was always well prepared, informative & never pushy when making recommendations to me which allowed me to make an informed decision about my future health care needs. Austen is an obvious asset to the Chapter organization. He is a likeable & congenial consultant that is articulate & well informed in the differences in coverage, costs & benefits of the often confusing Medicare policies those of us soon to be 65 face. I really enjoyed working with him & would highly recommend him to anyone facing the challenges of making the right decision to support their future health care needs. Well done Austen. I sincerely thank you.