Ana was fantastic, helping me for several months while we waited for plans to catch up with my needs ! Ana helped me easily understand all the twists and turns of the insurance process in conjunction with Medicare regulations, the entire process dependent on my “Specialty” prescription coverage, or lack thereof. I became anxious at times with my lack of knowledge regarding insurance/Medicare, and Ana patiently explained everything to me. Yes, Ana was patient, knowledgeable, and stayed with me as much as needed to help me through the entire insurance/Medicare application process.