We started the process of changing our Medicare advantage plan because of a move from Hawaii to New Mexico and was helped by advisor Venus Hernandez! We called Chapter a month or 2 previously and talked to Ms. Hernandez about our move. She gave us great advice and then gave us her number to call her when our plans were more solid. We did that today and she was absolutely wonderful! She remembered us! She patiently answered all our questions and concerns, gave us pricing and options and helped us pick an HMO plan that suited our needs. She then signed us up and had all the paperwork done over the phone and on line. So efficient! Everything went through and before you knew it, we were registered with the HMO of our choosing! Awesome! I highly recommend Chapter and Venus for her stellar knowledge of what’s available for you in the crazy, confusing insurance world of medical plans!