For three months, I have been researching and agonizing over the only never-ending financial commitment of my life: my Medicare choice. I consulted multiple times with three agents at two different agencies, and came away with only more questions and doubts about my choices for Medicare coverage, as well as the trustworthiness of the agency/broker. In desperation, I re-started my search and found multiple independent sources recommending AskChapter.org. I got a same-day consultation with Venus. What a positive change from my interactions with other agents/brokers! Rather than talk at me, Venus actually listened to my concerns about both my choice of plans and the enrollment process. She was able to clearly answer my many questions, and reassured me about my choice now, as well as options I will have in the future if my needs or finances change. A particular concern of mine (after a dubious process proposed by another agency) was security of my bank information during the enrollment process. Venus explained ahead of time the security measures in place, so that I felt very confident throughout the enrollment process. I am also grateful to have Venus and Chapter on my side for ongoing support if I need it.