Met with Noreen today for a long and very helpful phone call as I was struggling to gain access to my Aetna policy. She was very knowledgeable and knew the ins and outs of my Aetna health plan. She worked tirelessly to get my account accessible from my home computer an event I have been working with Aetna to do with not much success. She fine-tuned my knowledge so that I could learn what was available and how to gain access. I have spent a number of stressful hours trying to figure it out and as last straw I called Chapter which I should have done earlier. My bad. As a side bar note when Regence and MultiCare had a falling out I contacted Chapter per a suggestion from MultiCare and with the help of Venus switched to Aetna which I am very thankful for her assistance.