I started looking at Medicare Advantage plans, on line, and was completely lost. Too many ads, and too many choices. A lot of opinions, but less substance. I found Charter through Forbes, emailed them, and received a call back within minutes. It took the representative less than half an hour to identify my needs, and identify potential plans. His first recommendation was spot on, and after discussion, he sent me the plan to review. I called him back within the hour, he hooked me up with a registered agent, while on the call, and within 20 minutes I was through the enrollment process. Best service ever! Courteous, responsive, highly knowledgeable, and personable. I HIGHLY recommend this company.