Rachel Miller is my agent. I feel fortunate. Rachel is: (1) most professional; (2) an active listener to hear and understand my needs, concerns, and priorities; and (3) highly knowledgeable of product details across all insurance providers; (4) she is remarkably efficient in identifying the closest program matches. Rachel's method afforded me an opportunity to be involved in comparing the plans holding the greatest value to me. I could then ask pointed questions for clarification, and make my own informed decision on the plan that's right for me. Rachel demonstrated a sincere willingness to ensure my choice of plans will deliver the greatest service, coverage, and allowances taylored to me. She demonstrated a caring concern for me and my well-being. Communication was clear and concise. Rachel used follow-up questions to ensure I fully understood the meaning and application of each feature within each plan. I could not be more pleased with her assistance and thoughtful guidance. Thank you, Rachel. Kind regards, Anne