Jonathan McKnight (from Chapter) was an awesome teacher and guide, who helped me enroll into a new Medicare Supplemental Insurance plan, plus educated me on Medicare Part D insurance options. He was patient, well-informed, knew about the latest rules and regulations, super-efficient, and a great listener. An excellent teacher and leader, he was professional to the hilt, without being cold. From the way he guided me, I could tell his years of experience. He was integrity personified. Everything he said was customer-centered -- not profit-centered. I am grateful that I stumbled upon this company. They happened to call me -- after I had already encounter a number of insurance agents, most of them, shady, slick, and smooth. I would recommend Chapter to anyone who asked me for a recommendation.