I wish to highly recommend Shannon Davis as a broker for your insurance needs. Shannon helped me wade through the plethora of Medicare Advantage plan possibilities, and brought to my attention one that escaped my notice despite fairly extensive research. Throughout our conversation Shannon was extremely courteous, patient, upbeat and knowledgeable. Even though the day of my call was the last day of the Medicare Advantage open enrollment period, and no doubt an extremely busy day for someone in her role, at no time was I even slightly rushed. She took time to fully answer all my questions and made sure she was well versed in my personal circumstances before offering any advice. She is a stellar example of what outstanding customer service should be.