This company offers really good service and they were very helpful when I changed my mind after I had put in the order. The bed is excellent quality, fairly easy to assemble although the instruction leaflet could have been a little more detailed as we had to calculate how far apart the slats had to go and this could have been indicated in the instructions. We chose a floating bed as our bedroom is quite small and this allows us to reclaim precious centimetres around the bed. The mattress is also very good. I would say £7 for the felt pads is a little excessive, these could probably be sourced cheaper and we had to attach these ourselves afterwards as they were missing in the original order.