Getlaidbeds.co.uk Reviews

Name: Getlaidbeds.co.uk
Address: Barn 3-5, Wharf Way, Leicester, Leicestershire
Rating: 4.44

4.4 Rating 1,698 Reviews

86 %

of reviewers recommend Getlaidbeds.co.uk

4.4

Based on 1,698 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

020 3695 2463

Email:

hello@getlaidbeds.co.uk

Location:

Barn 3-5,
Wharf Way,
Leicester
Leicestershire
LE2 9UT

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Getlaidbeds.co.uk 5 star review on 11th December 2024

268

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We have always had high quality mattresses from Europe and after returning to the UK couldn’t find what we wanted to fit our European size bed…until Get Laid Beds! Amazing mattress great price fabulous delivery and we’ve slept so well on the new ones we’re very happy!”

Helpful Report

Posted 1 year ago

“Well made bed, fully out of real wood (no particle board, MDF or OSB). Looks great and I like the option of a bedside shelf, which fits just right. Delivered on time. Only loss of a star is that the bed pieces were *not* marked and although they are nearly symmetrical, several are not quite. If someone doesn't have much self-build experience this could be extremely difficult. The directions also indicated a screwdriver, but you really need a powered one or a drill bit attachment for a cordless drill unless you are extremely strong. This was fine for me, but it may be too much again for people who are expecting more of an IKEA-style kit. However, very happy with the finished product. It looks great and happy to buy from a truly British-made brand. Would recommend to others with the minor caveats above.”

Helpful Report

Posted 1 day ago

“Not very happy with the quality of wood. Lots of scratches and the black varnish is uneven. The headboard is much darker than the other parts to the bed, so it looks like a poor paint job.”

Helpful Report

Posted 3 days ago

Hi there, Thank you for your honest review and for taking the time to share your thoughts on The Deco Bed. We are truly sorry to hear about the quality issues you encountered, including the scratches, dents, and uneven finish. We strive for a high standard in both design and craftsmanship, and it's disappointing to learn that we fell short in your case. We are unable to assist you with this over reviews. Please reach out to our helpful customer service team and they will be able to explain the options available to you. Warm regards, The Escalations Team

Posted 1 day ago

“Would have been 5 stars but no fixings sent with delivery. Received these next day so thanks for fast response. Bed frame is good and solid. Easy to assemble. Great quallity and finish. For info, needed to drill couple of pilot holes for screws in one of the legs. Not done at factory. Just minor quality control to feed back on. May have caused problem for others.”

Helpful Report

Posted 3 days ago

“I have been after a certain stlye bed for years, ones without the middle support drop leg! Found them, ordered online, even collected myself. There was a mistake with the design upon build, but this was retified immediatley without hestitation, You could not ask for better! The quality is great, build time is nothing, took 20mins alone. Highly recommend”

Helpful Report

Posted 3 days ago

“A lovely bed that was very straightforward to put together. You need a good electric screwdriver to make it quick, the under bed drawers are harder to put together but straightforward if you follow the instructions. Very happy with my new bed.”

Helpful Report

Posted 3 days ago

“My son loves the bed, and I can see why, it’s lovely. Great service, great bed, at a great price. Thank you, Tom”

Helpful Report

Posted 3 days ago

“Poor. Poor quality instructions. Barely could see photos. Bed stuck in open position. Complained to next. Heard nothing back yet and with Xmas approaching not impressed. This is not our first rodeo with self assembly and my husband is pretty handy but even as a gas fitter he cannot work out how to keep the bed in down position. Help required please !”

Helpful Report

Posted 4 days ago

Good Afternoon, Thank you for reaching out to our customer service team directly to get assistance. The ottoman will not work without the mattress on the bed frame. Once you receive your mattress from your supplier, place it on the bed frame and then push down on the frame to allow the pistons to work correctly. If you need any further help please do contact our customer service team directly. Kind Regards, The Escalations Team

Posted 3 days ago

“good quality under bed storage with well written instructions, all guide holes made and good quality screws. This is a good company to deal with.”

Helpful Report

Posted 5 days ago

“Beautiful bed, great service! The white glove assembly service was a godsend! Super quick and afficient!”

Helpful Report

Posted 5 days ago

“Really pleased with the bed and bedside tables. Can't fault the delivery, arrived exactly on time. Quality of the bed and bedside tables is very good - easy to put together and great quality - again really pleased, and wqoudl definitely recommend”

Helpful Report

Posted 6 days ago

“I've been asked to write a review but couldn't tell you as the bed hasn't arrived despite paying £40 for named day express delivery. One battered box has turned up but not the others. I contacted customer services who were very dismissive, told me the express fee is just for the bed being made and doesn't have anything to do with shipping, and that it wasn't their responsibility basically. So buy at your risk and don't bother with rush shipping - not point getting your bed built quickly only to have it sit in a fedex warehouse getting bashed about.”

Helpful Report

Posted 6 days ago

Thank you for your feedback, Natasha. We're truly sorry to hear about the issues with your delivery and the experience you had with our customer service team. It's disappointing to know that the communication didn't meet your expectations, and we understand how frustrating it is when delivery arrangements do not go as planned. While the express fee is intended to expedite the production of the bed, we recognise that shipping timelines and handling are just as important in providing a positive experience. Your comments will be brought to the attention of the relevant team to ensure improvements can be made. We appreciate your understanding and hope to resolve this outstanding issue as swiftly as possible. Kind Regards, The Escalations Team

Posted 5 days ago

“I like that the bed is made to order and proper solid wood. Delivery was delayed but items delivered were OK.”

Helpful Report

Posted 6 days ago

“I was really happy wiht the bed, and with teh customer service. Ordering was straightforward, we were kept informed of progress as the bed was made in the workshops, and the delivery was timely. The bed itself seems to be really good quality and well finsihed. Came neatly packed, and my twelve year old daughter assembled it on her own in an hour. Looks lovely!”

Helpful Report

Posted 6 days ago

“The product quality is brilliant and we are very happy with the end result. The instructions for build were not clear and had weird images in them (chickens?!). It made me assume it is not a British produced product?”

Helpful Report

Posted 1 week ago

Hello Jessica, Thank you for your review and for sharing your thoughts! We’re thrilled to hear you’re happy with the product quality. All of our beds , services and instructions are produced here in the UK in Leicester. We can confirm the chickens were a quirky idea of ours due to our farmyard/countryside aesthetic. Please accept our apologies for any disappointment caused. We're constantly working to improve our manuals to ensure they're easy to follow. If you have any further feedback or need assistance, feel free to reach out to us at hello@getlaidbeds.co.uk. Kind Regards, The Escalations Team

Posted 5 days ago

“Just what we wanted.”

Helpful Report

Posted 1 week ago

“Extremely high quality, sturdy and cost effective. Highly recommend.”

Helpful Report

Posted 1 week ago

“This is the 4th bed I buy from them. The previous 3 were ok. Nothing amazing but just a normal simple bed. But this 4th time they made my bed the wrong size, I had to assemble it myself then send them proof in a video and after them accepting the bed was made wrongly and me declaring I want to return it, they won’t even send a team to disassemble it for me. I have to do it myself even tho it wasn’t my fault. Very sad with their decline in customer service over the years.”

Helpful Report

Posted 1 week ago

Thank you for your feedback, Ale. We’re truly sorry to hear about the issues you experienced with your latest order, especially as you have not had to reach out to customer service in the past for help with a received bed. It’s disappointing to learn that there was an error with the bed size and that our offer to resolve it didn’t meet your expectations. Unfortunately there was an error in understanding what was required for the customisation when speaking with the team. We’re committed to addressing this internally to ensure a better experience for all our customers going forward. Once the error was understood, thanks to your images provided, the option for you to receive the correct parts was offered but you declined and requested a return instead of a resolution. We were unable to return the pervious order received in September 2023 as it was well outside the returns window. However we can accept a return of your recent order. We understand how frustrating it can be to have to handle the disassembly yourself. As you received the bed a flat packed self assembly delivery there would be the need to disassemble it yourself to return it as per the terms and conditions you agreed upon at point of order, this is not something that has changed. Kind Regards, The Escalations Team

Posted 5 days ago

“Excellent bed, really great quality and easy to assemble. Speedy delivery!”

Helpful Report

Posted 1 week ago

“Delivery exactly as requested. Bed straightforward to put together with electric screwdriver, looks great. Guest bedroom so haven’t tried it yet but looks super Thank you”

Helpful Report

Posted 1 week ago

“I was looking for a bed that would fit perfectly into the small guest bedroom, and the Low Oriental Bed (Space Saver) from Get Laid Beds turned out to be an excellent choice. Its compact design leaves enough space around the bed for a comfortable and relaxing setup. The quality is outstanding, and the design is both elegant and practical. An added advantage is the wide range of color options, allowing you to match the bed to your room's decor seamlessly. I highly recommend this product!”

Helpful Report

Posted 1 week ago

Getlaidbeds.co.uk is rated 4.4 based on 1,698 reviews