Getlaidbeds.co.uk Reviews

Name: Getlaidbeds.co.uk
Address: Barn 3-5, Wharf Way, Leicester, Leicestershire
Rating: 4.41

4.4 Rating 1,923 Reviews

85 %

of reviewers recommend Getlaidbeds.co.uk

4.4

Based on 1,923 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

020 3695 2463

Email:

hello@getlaidbeds.co.uk

Location:

Barn 3-5,
Wharf Way,
Leicester
Leicestershire
LE2 9UT

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Getlaidbeds.co.uk 5 star review on 22nd April 2025

297

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We have always had high quality mattresses from Europe and after returning to the UK couldn’t find what we wanted to fit our European size bed…until Get Laid Beds! Amazing mattress great price fabulous delivery and we’ve slept so well on the new ones we’re very happy!”

Helpful Report

Posted 1 year ago

“Ordering process was super easy. The bed when it came was of very high quality and was really easy to put together. It looks fantastic and overall I could not be happier.”

Helpful Report

Posted 11 hours ago

“We have been sleeping on our new bed for a week and couldn't be happier. The frame is very sturdy and we love the natural details in the wooden headboard. After a slight hiccup with the delivery date, all of our interactions with customer service have been extremely prompt, helpful and professional. A replacement slat came very promptly in place of one that we identified as having a chip in it. Thank you to the whole team!”

Helpful Report

Posted 16 hours ago

“I am very pleased with my bed frame, it looks stunning even better than on the website. The delivery was faster than expected too. Thank you 😊”

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Posted 16 hours ago

“Mattress is excellent and performs well.”

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Posted 17 hours ago

“I am still evaluating the bed itself but I would like to share initial feedback about the assembly process. To describe the instructions provided as throughly useless and inadequate to meet the requirements of self assembly would be a understatement. It is as if you guys would like the buyer to screw up the assembly so you can probably deny warranty. To be specific. 1. Missing key steps in the assembly process. 2. Assembly instructions provided on multiple sheets not attached to each other leading to additional confusion. 3. No videos, photos even on the website explaining the process in detail. 4. Inconsistent markings and naming conventions on items leading to further confusion. How hard is it get this right? The entire experience was ruined due to you guys saving couple of bucks on providing clear instructions. Very disappointed and a bad start to a significant expensive investment in a bed.”

Helpful Report

Posted 1 day ago

Hello Hari, Thank you for sharing your initial feedback regarding the assembly process. We sincerely apologise for the frustration you've experienced with the assembly instructions. Your insights will help us address these issues. We aim to provide clear and concise assembly guidance, and it's disappointing to hear that our current instructions have failed to meet that standard. We are currently reviewing our documentation and will look into incorporating more visual aids like videos or photos to assist customers better. Your feedback is invaluable to us, and we appreciate you bringing this to our attention. We want your experience with your new bed to be a positive one, and we are committed to making it right. Best regards, The Reviews Team

Posted 21 hours ago

“Helpful and informative regarding bed construction. Quick to respond. Everything delivered on time.”

Helpful Report

Posted 1 day ago

“Good quality workmanship, but see the review of the bed I was sent . . .”

Helpful Report

Posted 1 day ago

“The instructions were simplistic, I suspect this was by design but when your headboard consists of five cross planks and the instructions only show three, I wondered what else could be missing. Pre-drilled screw holes were too close together in one position in particular on the footboard. So close that once the footboard was fixed to the legs the screws for the long boards in this position would not go in and I had to drills separate hole to take the screw. I suspect this was a production issue as the issue was evident in two positions which were directly opposite. Would I buy another bed - no.”

Helpful Report

Posted 1 day ago

Hello, Thank you for your feedback regarding the assembly instructions and the issues you encountered with your bed. We truly apologise for the confusion caused by the instructions and the pre-drilled screw holes being too close together. It’s unfortunate that this resulted in you needing to drill additional holes. We take your concerns seriously and are currently reviewing our assembly instructions to ensure they are clear and comprehensive. Quality control is important to us, and we will certainly investigate this production issue to prevent similar situations in the future. Your experience is valuable to us, and we're here to support you in resolving any remaining concerns. Please contact customer service directly as they may still be able to assist you with replacement parts. Best regards, The Reviews Team

Posted 21 hours ago

“An amazing bed. I've always had my beds from here. Really sturdy and look fab. Last time I bought one, there was an option to have it made...this time there wasn't that option...which was a real shame. But the bed is spot on and I would recommend them to anyone.”

Helpful Report

Posted 2 days ago

“Nice bed, just a small amount of damage on the bed frame and one of the legs, but this was easily touched up with white paint. The assembly instructions provided were in the form of diagrams which were not too clear, and it would have been helpful to have had an online YouTube step-by-step video to follow. I also ordered a mattress for delivery with the bed, but unfortunately the 3rd party delivery courier forgot to load the mattress on the van, so they had to come back again the next day to deliver the mattress. This was not in any way the fault of Get Laid Beds and after contacting them I was very happy with the way they dealt with my complaint.”

Helpful Report

Posted 2 days ago

“Really helpful phone advise before purchasing online. Bed arrived promptly and safely. No issues at all. The only company I found that made 3 foot 6inch beds that looked lovely. Will use again for my other child’s bed when needed.”

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Posted 3 days ago

“Made of low quality material, not the same as shown on website; the price is too expensive for this type of bed. Some of the pieces have black knots with a hole.”

Helpful Report

Posted 3 days ago

Hello Valentina, We apologise for any disappointment caused by the materials not meeting your expectations and for the issues you've encountered with the pieces. Your feedback is important to us, and we take these matters seriously. We are constantly working to improve our products, and reports like yours help us refine our quality standards. If there's anything we can do to assist you please feel free to reach out to our customer service team. Best regards, The Reviews Team

Posted 21 hours ago

“Sadly i am unable to review as the bed has still not been delivered.”

Helpful Report

Posted 3 days ago

We are very sorry to hear you have not yet received your delivery. Deliveries into the postcode area you live in are only estimated. As per the website and the email correspondence sent to you. The delivering courier has contacted you with their estimated delivery date directly. Please contact our customer service team if you have any further questions regarding your order. Kind Regards, The Reviews Team

Posted 21 hours ago

“Ordering process was easy but still hasn’t been delivered nearly a week after it was due. FedEx gave a four hour delivery slot but didn’t show up on time. Failed to deliver & just put card through door no redelivery attempted. Tracking app not working. Poor service overall quite disappointing”

Helpful Report

Posted 4 days ago

Good Morning, We are very sorry for the delay in receiving your order. Your tracking indicates a delivery attempt was made on the 11th. There has been no contact from you to our customer service team letting us know that you have concerns. Please do contact them directly on hello@getlaidbeds.co.uk and they will be able to assist you by contacting the courier on your behalf. Kind Regards, The Reviews team

Posted 21 hours ago

“Good quality and prompt delivery!”

Helpful Report

Posted 5 days ago

“Missing 35mm screw. The solid oak beds state an electric screwdriver is required for assembly but this was not possible and I had to use a drill with a screwdriver attachment to put in the largest screws - even then one of the screws would not go in. This was particularly due to poor positioning of the screw holes meaning a screwdriver/drill could not be used perpendicularly to the holes. There are also several small scratches on the exterior of the oak which is disappointing considering the cost of the bed.”

Helpful Report

Posted 6 days ago

Hello, Thank you for sharing your feedback about your experience with the assembly of your solid oak bed. We sincerely apologise for the inconvenience caused by the missing screw and the difficulties you faced with the screw positioning. It’s clear we need to improve our assembly guidance to make it easier for our customers. We also appreciate your comments regarding the scratches on the exterior; it's disappointing to hear this considering the investment you made. Quality is paramount for us, and we will certainly address these concerns with our team. Your feedback is invaluable in helping us enhance our products and services. Best regards, The Reviews Team

Posted 21 hours ago

“Very good quality bed, that was fairly straightforward to put together. Feels strong and sturdy after a first night’s sleep. Only minor complaint is the there were several small components that were very tiny and easy to miss on the instructions and we didn’t figure out where they were meant to go until halfway through building so we had to undo our work and start again. Our fault for missing them but if the pictures on the instructions could be printed larger on the page it would be much easier to understand every detail.”

Helpful Report

Posted 1 week ago

“The website was straightforward to navigate and the bed options easy to understand. Get Laid Beds communicated updates on manufacture and delivery well and the bed arrived on time. The delivery driver from the delivery company, FedEx, was a bit grumpy. Additional information on assembling beds would be a useful additional to the website or youtube videos showing the beds being put together with your fitters explaining important things to look out for.”

Helpful Report

Posted 1 week ago

“Prompt efficient service and a quality bed, reai craftsmanship”

Helpful Report

Posted 1 week ago

“We were really disappointed with our experience with Get Laid Beds (GLB). We chose them as they were a UK company, the beds were handmade and we had heard positive feedback. Unfortunately there were a number of issues with our order/ experience and that has left us disappointed, to the point that to be honest it's ruined the bed for us a little as by the time it was useable, we were just so done with the whole thing. Do we have a bed? yes. Would I purchase here again? Uncertain. When our order arrived there was supposed to be a bedframe, mattress protector and mattress. When the delivery arrived however there was only the flat packed bedframe. The delivery men advised the order was complete and to speak to the company. We emailed GLB, but by lunchtime the next working day we still hadn't had a response so then rang them. The staff we spoke to were lovely and said this was an error from their side and they would arrange for our missing items to be delivered at a date convenient for us. We selected the day after next. The day arrived- no delivery. We rang up again and spoke to a different, equally lovely member of staff, explaining what had happened. They said they would get back to us as they needed to look into this. We eventually got an email advising of the same error and that they would arrange delivery. Over the next couple of weeks we had to repeatedly email GLB to chase them for updates, with the mattress protector arriving alone and then approximately 2 weeks after it should have been delivered the mattress. The staff we dealt with were very nice, we cannot stress that enough, and we did get the items we ordered as well as a refund of the delivery costs. However, this went on for over 2 weeks, with us having to chase for updates and by the time the bed arrived we were at a point of wishing we had just requested a refund and cancelled the mattress portion from the start. It should also be highlighted that the mattresses do not come 'rolled' so if you have not measured correctly in terms of route to the bed- good luck! Due to how far away we are from the company's base they could not offer the function where they build it for you, only flat pack delivery. This led to our next issue once all the parts required had arrived. My partner and I have built a lot of furniture over the years, including IKEA pieces. We are not novice furniture flat pack builders. The instructions for building the bed frame (4 poster ottoman) are the worst instructions we have ever tried to use. What was most frustrating about this, besides trying to decipher awful assembly instructions while trying to build a bed, was that some extremely simple amendments could have made them excellent assembly instructions- Colour images, labelling the bed parts and matching them to the parts of the instruction sheets, written guidance regarding when to do which part, or even better a printed web address link to a youtube video of them buidling the bed that you could follow along. The instructions being as poor as they were meant that it took us so much longer than necessary and some parts we had to undo to then redo because we had got the order wrong. We also ordered the black satin finish, but the images on the website and what is currently errected in our bedroom do not match up. It looks more of a dark walnut brown in colour. There was also some minor damage to the wood, we suspect from the couriers as they weren't exactly delicate. We could have gone back to GLB about it, but by that point we were very done with all of it and just wanted to put the whole experience behind us. Had we not had the issues with the delivery that we did and had the buidling process not be so frustrating and unnecessarily poor, this would have been a completely different review but we just can't get over how disappointed those things have left us.”

Helpful Report

Posted 1 week ago

Getlaidbeds.co.uk is rated 4.4 based on 1,923 reviews