Name: Get Laid Beds
Address: Barn 3-5, Wharf Way, Leicester, Leicestershire
Rating: 4.45

“Poor instructions for constructing the bed; poor design for the space saver to retain good central support; overpriced for what it is!”

Helpful Report

Posted 1 week ago

“Recently received my 4 poster bed from Get laid beds. I hired an experienced trades person to help with assembly, as the White Glove service was not available in my area. One of the joints in the top section of the bed snapped during assembly, within one hour of taking it out of the box! I contacted Get Laid Beds who advised I will need to pay for a replacement part as the damage happened during assembly. They will not even consider the possibility that the affected part was faulty or of insufficient quality. I am so disappointed in this company and their response. I will not be using this company again. Their 11 year frame guarantee appears to be completely worthless. I have now contacted them 3 times, and received the same response each time, that I must pay for a replacement part. There has been no attempt on their part to establish why the joint failed. I am sure this goes against my consumer rights and I will be investigating this further.”

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Posted 2 weeks ago

“We are currently waiting for our newly delivered bed to be rectified! It was delivered with two ends the wrong length , so we are unable to assemble it and we are unfortunately without a bed for the Easter weekend. Apparently their staff are on holiday and we have to wait until 9 th April .It was delivered on 26th March, so not impressed.”

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Posted 3 weeks ago

“The order came in 2 parts, and the hardware is missing so we can’t build the bed”

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Posted 3 weeks ago

“My bed was split in three and sent to three different depots. One section was delivered on time. The other two were not, meaning I had no bed to sleep on for 3 nights. I had to liaise with both the delivery company and Get Laid Beds who both blamed each other for the reasons why I couldn't get the second and third sections delivered faster. I was given a measly £25 refund on an over £2k order for the disruption [2 days off work to take delivery, delivery 3 days late and a heavily disrupted weekend with no where for family to sleep]. Won't be recommending this company.”

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Posted 4 weeks ago

“5 pieces of my bed frame were delivered damaged. £35 of compensation was offered on a £750 pound bed.”

Helpful Report

Posted 1 month ago

Good Afternoon, Thank you for taking the time to leave a review. You ordered on the 3rd of March for delivery on the 15th. We are very sorry you experienced delivery damage to your order on the 15th. Its very frustrating when this happens as we rely heavily on our 3rd party couriers to handle your order with as much care a possible. From the photos provided we could see that the scuff marks and slight splinter of wood were all on internal parts that would never been seen and would be further marked with screw holes during assembly. There would have been no structural issues. The bed would still be able to be assembled and used securely. For the inconvenience caused we offered a partial refund that reflected the damage caused or we could replace the parts. You opted for replacement parts. In order for us to be able to provide the exact parts required you were asked to mark a diagram to show the damaged parts. The suggested parts were contradictory to what you had previously given in photos. To ensure we got it right for you we needed to see the additional damage that was now being reported differently. You asked that if you were to provide additional images that evening how soon would we be able to remake new parts and deliver. We gave you the earliest date which was 6 working days later from that date. As all of our beds are made to order this would have been the earliest we could raise, produce and dispatch the parts for that bed design as a priority. You have since declined the replacements and we have now made arrangements to collect the frame for a full refund. Once it has been returned your refund will be processed back to the original method of payment used. Once again please accept our apologies for the damage caused to your order. Kind Regards, The Escalations Team

Posted 1 month ago

“We have received damaged bunk bed for kids and we did refused to take the product on delivery. Now our kids has to sleep on the floor on mattress as we do not have any bed for them, this is really unacceptable. We have been told the replacement bed will be delivered but till then our kids need to sleep on the floor. When we asked for compensation for the inconvenience that is what we got as a response. "In regards to a partial refund, unfortunately we do not offer this alongside a full bed replacement. Please accept my apologies for any disappointment caused. If you wish for a refund we can cancel your replacement for you and issue a full refund." They are very arrogant and not best provider, very poor customer service.”

Helpful Report

Posted 1 month ago

Good Morning, Thank you for taking the time to leave a review. We are very sorry for the aesthetic issues you had with the finish on the bed frame. To avoid any disappointment the delivery team should have assembled it for you to use in the meantime while we made a whole new bed for you as structurally this would not have caused any issues to you. We are very sorry that our procedures in resolving your issues did not meet your expectations. I can see that the customer service team were polite and clear throughout the communication. Your full replacement bed frame was delivered and assembled the following week, due to all of our products being made to order the was the earliest we were able to make the replacement and provide the assembly service. Please accept our apologies for any disappointment caused. Kind regards, Escalations Team

Posted 1 month ago

“I'm sorry to give such a bad review but for the money we paid I'm seriously disappointed. I chose to build the bed myself. As a mechanical engineer of 12 years and a design engineer for the previous 2 , I should be able to handle a bed? However I assumed the letters on the corners of the sides, head and foot board should match up but they didn't. After hand screwing the 60mm screws into all 4 corners of the solid oak I realised that it had been stickered up wrong as the hinge mechanism was closer towards the foot end of the bed and the strut was on the wrong end of the hinge. Therefore had to disassemble the bed and start from the beginning. Please may I suggest looking at a better way to attach the sides. Posi headed screws are not convenient, when the access is limited and you have to use a screw driver. Hexagonal headed screws would be better; you'd be able to use an Allen key and tighten the bolts up better. Metal threaded inserts would be even better rather than self tapping into solid oak To attach the hydraulic struts to the triangular brace, you use a nut and bolt. I can only guess this is so that you can replace the strut easier but due to access, you'd have to remove the brace from the bed anyway. The head of the bolt, although reduced, still gets in the way of the bed and hinge so both braces have to be fitted at an angle. As well as this, the slot in the bolt is very shallow and its awkward to tighten. Surely it would be better to weld a pin into the brace, with a bushing on either side of the strut to reduce the huge amount of play? My next suggestions are a bit picky but we paid over 1000 pounds for this so I expect better. There are some fairly large gaps in the external slats and joints where the wood is bowed and the holes are slightly off. The hole in the leather strap is not in the middle and I'm wondering if there is meant to be two holes in it? And there are no spots or markings on the bed for where the horizontal slats are meant to go, so laying the slats in an even fashion takes more time than it needs to. Lastly, the headboard and footboard where pre built which I am grateful for but you included all the bolts and biscuit joints for both parts as if I was to build it myself. As a company you'd probably save a lot of money if you only provided the bolts that are required?”

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Posted 2 months ago

“they sent my bed in two deliveries. which was a massive inconvenience.”

Helpful Report

Posted 2 months ago

Good Afternoon, Thank you for your review. All boxes for your delivery were collected by the national courier all together on the same day. We are sorry that one box was held up in transit between leaving us and going through the transit system with the courier. This is not something that can be foreseen or predicted by Get Laid beds. We are very sorry that you did not let us know of the delay in receiving your full order, we would have been able to advise you what information the courier was providing and assisted where possible. Please accept our apologies for the delay in receiving your full order. Kind Regards, The Get Laid Beds Team

Posted 2 months ago

“I'm not sure you want a review from me yet. I have an outstanding problem with the bed we ordered and your customer services are very unhelpful and seem to be ignoring me. Not a happy customer.”

Helpful Report

Posted 2 months ago

Good Afternoon, Thank you for review. We are sorry that your expectations were not met in regards to the response times from the customer service team. This has been looked into and they have been found to be within expectations during busy times. Sending multiple emails will have delayed our response to you as we work in date order. Your initial issue has been discussed and has been found to be a misunderstanding of the design and assembly of the bed, however we are sending out longer central rail for you to ensure you are happy with your frame and we have offered to assist further if you require it after assembling the new item. Kind regards, The Get Laid Beds Team

Posted 2 months ago

“utter rubbish - looks nothing like the sample. TWICE. They re-sent, and the second bed looks just like the first - a totally different colour than the original sample. Pretty rubbish for a £600 bed. Will be sending it back....again.”

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Posted 2 months ago

“Extremely DISAPPOINTED !!! :( :( Not with product but lack of NO PRE-DRILLED HOLES IN SOLID WOOD PIECES !!! It should be made clear in product details BEFORE someone orders, that a heavy duty drill is the ONLY tool to assemble these beds. I now have to, either, buy a drill or pay someone to assemble for me !!! Unhappy Customer & will not be recommending !!!”

Helpful Report

Posted 4 months ago

Good Afternoon, We are very sorry you are unhappy with your order. I cant see any communication from you to our customer service team. Please contact them directly so they can assist you. Kind Regards, Marie Customer Service Manager

Posted 4 months ago

“I am missing important parts to make by bed as an ottoman. I have tried to have these sent to me to no avail. Also there are missing holes to add the strap the lift the bed. Very poor customer service and left with just wood!!!”

Helpful Report

Posted 4 months ago

Thank you for your review. We are very sorry that you had missing parts for your Ottoman and there was confusion as to how to correctly attach the strap. The team have sent out the missing parts in the post and have explained how to attach the strap to your frame. Please do not hesitate to contact customer service if you need any further assistance. Kind Regards, The Get Laid Beds Team.

Posted 4 months ago

“Awful experience. I will never buy from this company again. Waited 3 weeks for a bed that cost £1016. When it arrived, we realized 2 boxes were missing for assembly. They only delivered 6 out of 8! When we raised the issue, they said the rest would come in another 5 days. As we had a flight booked in 3 days, leaving the house vacant, we had to leave keys for the workers to finish assembling the bed, hoping they'd be contacted by GetLaidBed before delivery, as the house is empty. A real disaster.”

Helpful Report

Posted 4 months ago

Good Morning, We are very sorry your delivery had been split by the 3rd party courier. All items left Get Laid Beds together to be delivered all together. We rely heavily on outside couriers to deliver our packages when our direct teams are not selected at checkout. It is disappointing to see they had let you down on the day. All items have now been delivered. Please be assured we take delivery issues like this very seriously and will be looking to make changes to our couriers services where possible. Kind Regards, The Get Laid Beds Team

Posted 4 months ago

“Although I am satisfied with my adjustable,it's installation was far from satisfactory. It was due to be delivered on mon 30 Oct I got a phone call saying due to driver problems it would not be delivered until tuesday. The bed frame was erected but the adjustable interior was the wrong size. Although I explained that I had no bed and was having to sleep in a chair at 75 years of age they made no urgency of delivering a new inner. I had to sleep in a chair for 7 nights until it was delivered 0n mon 6 Nov. I have still not received an official apology for my inconvenience.”

Helpful Report

Posted 5 months ago

Good Morning, Thank you for taking the time to leave a review. We are very sorry that due to a mistake in the dispatch department the incorrect adjustable size base was delivered at the same time as your bed. As soon and the Transport department were made aware they offered the very earliest date the assembly team were in your area. Being in an area that is only served by the assembly team once a week it wasn't possible to have it redelivered any sooner. Our other options of sooner deliveries were not possible due to the assembly required The members of the Customer Service team that were trying to make these arrangements for you were very apologetic and sympathetic to your situation. Again please accept our apology for the delay in receiving your full order. Kind Regards, Marie Customer Service Manager

Posted 5 months ago

“The bed is not installed properly very noisy and squeaky. The mattress is sliding up and down and doesn't sit still.”

Helpful Report

Posted 6 months ago

“Ordered the Maple Floating Bed with a two-week manufacture period and the bed arrived promptly two weeks later in five boxes. The maple was beautiful, however, one of the headboard pieces was damaged in transit, the box was dropped from height and the other boxes had banding damage, causing some minor damage to slats (no impact to appearance). The boxes had minimal packing material and low-quality outer cardboard boxes (eco-friendly, but killed a whole tree to replace the hardwood). Difficult to blame the carrier considering the quality of the packaging. On closer inspection, one of the other three headboard pieces was badly warped and needed considerable force to straighten. Jointing biscuits were supplied; however, these would have been inadequate over time to maintain a uniform headboard appearance. I didn’t consider the pine slats as high quality (as supplied by other companies) and had holes drilled everywhere but where they were needed for the bed design, obviously from some other bed. There were no holes drilled in the maple bedside for the location of the slats or markings/holes in the slats for assembly. When I enquired, I was informed it should be okay to screw through the pine slat into the maple bedside, and if anything split new items would be supplied, and in fact not to drill as this would weaken the wood and could invalidate the warranty? When I enquired about slat spacing, they informed me to start in the middle and work outward with spacing as required, unfortunately, most modern mattresses have a max/min spacing of slats, so you need to verify before purchase. If conducting self-assembly, you need some experience; a tape measure and I would use a drill for pilot holes, but you would need to carefully maintain a ninety-degree angle into the hardwood bedside or you could cause a lot of damage. I was informed all the headboard pieces would be replaced on the same day so I thought I would give it another chance. The carrier arrived with no replacements and took away the defective items. When I telephoned, I was informed the replacements could not be located, maybe lost in transit, if they ever left the manufacturer?”

Helpful Report

Posted 6 months ago

Good Afternoon, Thank you for your review. We not only welcome your feedback, but also take issues like this very seriously, and we are constantly reviewing orders like yours as part of our continuous learning and improvement program. The managers involved in the Workshop and the Transport department will be made aware of your concerns and we will endeavour to make changes wherever we can and manage individuals concerned accordingly. Your full refund has been processed back to the original method of payment used. Please accept our apologies for the quality and delivery issues you have experienced. Kind Regards, Marie Customer Service Manager

Posted 6 months ago

“Instructions were awful. Incomprehensible pictures and impossible to identify parts, nor stated the tools needed to complete the build. We were missing screws. Additional steps on a separate sheet did not fit into any steps in the main instructions. Headboard not as shown on website and can see dowels no matter how hard we tried to close the gap. Little thought to the number of lifting straps needed for the size of bed. No means of stopping the mattress from sliding on the slats and off the frame.”

Helpful Report

Posted 6 months ago

“I’ve been sent a request to review but haven’t received the bed yet! The delivery company cancelled half way through the morning on delivery date after prior messages telling me to be ready by 7am. I have no idea when they will deliver now, had no follow up. So I don’t have much option but to give poor feedback. No idea what the bed is like!”

Helpful Report

Posted 7 months ago

Good Afternoon, Thank you for your review. We are very sorry you were one of the customers who were delayed due to the driver becoming ill and not being able to continue his deliveries. He did set out with good intentions to carry on as normal but sadly he did have to turn back. The Logistics Manager did try to make alternative arrangements to still deliver on the same day, sadly there were no available delivery drivers for our vans. He offered the very earliest date they could return in that first communication. You were not available for that date so a new more convenient date has been arranged for you and your delivery fee refunded for the unforeseen delay. We do hope you will be happy with your bed once it is delivered on your new date. Kind Regards, Marie Customer Service Manager

Posted 6 months ago

“Poor customer service following a wrongly manufactured bed. Redelivery date was not promptly communicated (we had to chase the customer service team three times for this) and proper compensation has not yet been offered for the inconvenience of no bed to sleep on.”

Helpful Report

Posted 7 months ago

Thank you for taking the time to leave a review. We understand your disappointment with your order. The incorrect parts have been remade and sent to you and a partial refund has been agreed upon for the issues you have had. Those involved both the production and customer service have been managed accordingly. Kind Regards, Get Laid Beds Team

Posted 6 months ago


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Returns Process	Could Be Better

Get Laid Beds Reviews