Getlaidbeds.co.uk Reviews

Name: Getlaidbeds.co.uk
Address: Barn 3-5, Wharf Way, Leicester, Leicestershire
Rating: 4.39

4.4 Rating 2,159 Reviews

84 %

of reviewers recommend Getlaidbeds.co.uk

4.4

Based on 2,159 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

020 3695 2463

Email:

hello@getlaidbeds.co.uk

Location:

Barn 3-5,
Wharf Way,
Leicester
Leicestershire
LE2 9UT

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Getlaidbeds.co.uk 5 star review on 2nd September 2025

Steph Mogford

Getlaidbeds.co.uk 5 star review on 23rd August 2025

Anonymous

Getlaidbeds.co.uk 5 star review on 21st August 2025

Manne Sandys

309

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a 4ft bed and 4ft mattress, it turned out that the 4ft bed been a space saver bed actually was only big enough for 3ft 6 mattress, however were advised that mattress should hang over slightly. Customer service were ok but we had assembled bed so we had to take apart and send. As we want a 4ft bed not a 3ft 6”

Helpful Report

Posted 6 days ago

“A truely awful quality bed. The wood is split, damaged (scratched and dented) and splintered. I have sent the whole order back. I was offered a wax crayon to repair some of the damage. All for the princely sum of over £1000. Best avoid. The packaging is also pretty awful. None of the wood is internally protected.”

Helpful Report

Posted 1 week ago

“I have not yet received my bed.”

Helpful Report

Posted 1 week ago

“We still have not received the bed. They have failed to deliver it now on 3 occasions leaving us still without a bed.”

Helpful Report

Posted 2 weeks ago

“We had high expectations for our Japanese Storage bed. Unfortunately the quality of the wood, wood staining, design and construction failed to meet any of those expectations. Little care was taken when drilling the pilot holes and countersinking. Some of these were off centre and dangerously close to the edges of the wood, which could have resulted in nasty splits. The fabrication of the bed frame itself lacked precision, and it couldn't be constructed as intended. The slots that had been cut to support the bed frame were over 10mm or ½ “different, meaning that it could not be constructed without forcing it into place and throwing ‘off square’. We were expecting something of high quality, but it reminded me of buying a cheap prefabricated shed. We were super disappointed by having to return the bed, as it was a style that we really wanted to incorporate into our home. Having said that, the customer service regarding the return of the bed was very good. It’s just a shame that there was a need to return it and that the care in production did not match that.”

Helpful Report

Posted 3 weeks ago

“DO NOT RECOMMEND Part of my order has been missing which I ordered to be delivered on 19th July 2025. It is now 29th July 2025 and I am still waiting. The customer service team has never proactively given me any sort of updates unless I chased them. I have raised a formal complaint on 28th July 2025, and yet I have not even received any acknowledgement of receipt of the complaint. The service is extremely poor and I would not recommend this company to anyone.”

Helpful Report

Posted 1 month ago

“Ordered the bed weeks ahead of time and received a deliver date. That was almost a week ago and we still are waining for the bed to be delivered. We were told via Fedex it would be delivered Thursday, then Friday, then nothing? Today (Monday) stayed again at home hoping it would be delivered. We called Get Laid Beds and they now say Tuesday. Wasted 4 days waining for the bed. And we are not guarenteed it will even be delivered Tuesday. Anyone needing a bed should buy it locally and have it delevered.”

Helpful Report

Posted 2 months ago

“Assembly manual far from clear None of the screw holes pre-drilled Centre frame 1cm oversize had to saw it myself Storage box not delivered Storage box castor wheels so small that whole frame sinks into carpet - had to buy my own bigger wheels”

Helpful Report

Posted 3 months ago

Hello Naresh, Thank you for taking the time to share your feedback. We apologise for the delay in receiving all of your packages from the delivering courier. When you called us we asked for some photos so we could see what had happened so we could rectify it for you. Thank you again for your insights, we will strive to make the experience better moving forward. If you do have any further questions please do not hesitate to contact Customer Service directly. Kind Regards, The Reviews Team

Posted 2 months ago

“My bed was due to be delivered on Saturday last week. One small package labelled "item 5 of 6" turned up, and that was it. Having contacted Get Laid Beds, still - 4 days later - I have no confirmation on what to expect and when might be the earliest the bed can be delivered - anticipating that I will need to be at home and will likely need to make rearrangements to ensure that I can receive it... I continue to be extremely unhappy.”

Helpful Report

Posted 3 months ago

Hello James, We are truly sorry that your experience has fallen short of what we aim to deliver. We understand how frustrating it can be to have delays and lack of clarity regarding your order, especially when it requires you to adjust your schedule. We can confirm after contacting the courier directly about their mistake the remainder of the order has been moved to the correct depot and is now ready for delivery. The team at the courier will be in touch to book in a delivery for the remaining 5 packages directly with you. Your feedback is crucial, and I assure you that we are committed to resolving any issues with our 3rd party contract couriers as quickly as possible. Once again please accept our apologies for the unforeseen delay in receiving all of your order. Kind Regards, The Reviews Team

Posted 3 months ago

“Delivered mattress which does not fit the their frame and hangs over the side of the bed. After paying over £1,000 and providing video evidence and measurements the company refused to support despite having a larger size variance than acceptable in their T&Cs”

Helpful Report

Posted 3 months ago

Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet expectations. It appears the review may have been left before the situation had a chance to be fully resolved, please accept our apologies for any misunderstandings. The customer service team have been in contact with how it can be resolved for you. Kind Regards, The Reviews Team.

Posted 3 months ago

“They have downgraded the build of their beds, there are fewer slats and the polishing isn't same as what it was in 2022, they have increased their prices too by about 40%. Not the same solid built anymore, its a shame they call them bed of Britian.”

Helpful Report

Posted 3 months ago

Hello Priyank, I'm sorry to hear that your experience hasn't met your expectations. We strive to maintain high standards in our products, and your feedback is invaluable to us. We really appreciate your observations regarding the build quality and pricing. We are continuously working to enhance our offerings, and we take concerns like yours very seriously. We will pass along your comments for review. Kind Regards, The Reviews Team

Posted 3 months ago

“Half of the pieces were twisted and it was impossible to build the bed. They refused to refund me, asked me to take videos and pic of every and each piece..... (there are like 150...) and proposed to send the "new one" a few weeks later.... So I'm supposed to sleep on the floor for 2 weeks, take 3 hours to send you videos on each piece of wood and just trust that the 2nd delivery will be ok ?”

Helpful Report

Posted 4 months ago

Hello Vivienne, I sincerely apologise for the difficulties you've encountered. It was explained that we could replace the parts for you but you were unable to assist with our requirements. You have since initiated the return and once the item is confirmed as received your refund will be processed. Kind Regards, The Reviews Team

Posted 3 months ago

“Panther (delivering team) arrived a day early by surprise and disrupting schedule - only to arrive without the bed itself nor the floor protectors!? Only received a mattress. Works delayed by 4 days but had to purchase another bed last minute from own pocket by shopping elsewhere. Embarrassment to project, damage to reputation, cascading to further delays in other works. Compensation expected.”

Helpful Report

Posted 4 months ago

Hello, We understand how frustrating this can be when delays happen. Please accept our apologies again. The items were collected by the couriers all together and on time. We are very sorry that after this collection from us the delivery was not completed as expected. You have since been refunded in full for the failed delivery. Kind regards, The Reviews Team

Posted 3 months ago

“bed itself seems fine. delivery was 3 days late because apparently Scotland (I'm in the centre of Edinburgh) is considered "rural". When I called to ask where it was, I was told they couldn't even apologise for the delay, as that was "the policy" that I had agreed to at purchase.”

Helpful Report

Posted 4 months ago

Hello, Thank you for taking the time to share your thoughts. We're glad to hear that you find the bed itself to be fine, but we're truly sorry about any confusion or disappointment with the delivery. We do try to make the estimated delivery areas very clear in our communications from point of order with follow up information sent via email automatically. Your feedback regarding delivery policies will be taken into consideration as we continue to improve our processes. We appreciate your understanding and hope to provide a more seamless experience in the future. Kind Regards, The Reviews Team

Posted 3 months ago

“Hard to review a bed I haven’t received yet. Originally due last month, the bed failed to appear with no notice from either courier or Get Laid. Rearranged delivery for today, again no sign with no communication from either courier or Get Laid. Currently waiting for a call back from Get Laid customer service, waiting for nearly 2 hours. A promised refund of delivery costs has not been forthcoming. Above all, I would like to know if this bed will ever arrive and when.”

Helpful Report

Posted 4 months ago

Hello Neil, I am sorry to see your experience with us was not up to standard. I have spoken to you via email now and have accepted your dispute so that your refund can arrive with you. Please do note that we have taken yours and other feedback seriously with the courier issue from that time and have taken steps to prevent this happening in the future. Chris

Posted 3 months ago

“Extremely Disappointed – Appalling Customer Service I was supposed to receive my bed from Get Laid Beds on Wednesday, 23rd April. I received an “Order Update” email confirming it was due for delivery that day via a company called Furdeco. I even took unpaid time off work to be at home for the delivery. On the day, I never received the promised two-hour delivery window. I contacted Furdeco directly, only to be told the delivery wouldn’t be happening because they didn’t have the full order. This was news to me—and clearly to Get Laid Beds as well, who were clueless when I got in touch. The response I got from Get Laid Beds was disappointing at best—no real apology, no explanation, and no urgency. They said they would “investigate” and get back to me. That was a week ago. I’ve since heard nothing. At this point, I’ve been left with no bed, no update, and no compensation for the time and money I lost. Looks like my only option now is to request a refund. Would absolutely not recommend. Customer service like this is unacceptable.”

Helpful Report

Posted 4 months ago

Hello Josh, I apologise for the issues you have had with both us and our courier. I can see that your order has been returned and refunded in full. We have done investigations here into how both our staff/couriers handled this and other situations which happened at that time. We have and will continue to put measures in place to make sure this doesnt happen again but I would again like to apologise for the experience you had with us. Chris

Posted 3 months ago

“The bed was incredible difficult to assemble with missing screws that we had to purchase ourselves to complete the bed. The images on the instructions are so bad and the written instructions very vague and hard to understand. For the price we paid for it I was very disappointed and would not recommend.”

Helpful Report

Posted 4 months ago

Hello Tom, I’m really sorry to hear about your assembly experience and the issues with the instructions. We strive to provide clear guidance, so it’s disappointing to know we fell short this time. Your feedback about the missing screws and unclear instructions is invaluable to us and will be taken into consideration as we work to improve. Thank you for bringing this to our attention. If you need any further assistance please do not hesitate to contact Customer Service directly. Kind Regards, The Reviews Team.

Posted 3 months ago

“Sadly i am unable to review as the bed has still not been delivered.”

Helpful Report

Posted 4 months ago

We are very sorry to hear you have not yet received your delivery. Deliveries into the postcode area you live in are only estimated. As per the website and the email correspondence sent to you. The delivering courier has contacted you with their estimated delivery date directly. Please contact our customer service team if you have any further questions regarding your order. Kind Regards, The Reviews Team

Posted 4 months ago

“The worst delivery experience of my life -bar none. I ordered quite an expensive walnut bed from this company because it looked nice and I thought give a little UK company a chance. How wrong I was. Don't do it. The delivery was scheduled for Thursday 3rd April. We got rid of the old bed and waited in all day. No bed. I called up to betold that the delivery company only deliver to Devon on a Tuesday. Well why have a system that allows a Thursday booking then ? The girl on the phone was very apologetic, waited the delivery fee and said it would be out on Saturday between 10-1. Great i thought, mistakes happen. The bed was delivered on time and I set about assembling it. No screws or bolts !!! I checked everything, they were not there. How can this be ? With no bed however I had to go to B&Q to buy 70 items for £20. If I had wanted a DIY project I would have started one. Hours later the bed was finished and my wife said - don't give them a terrible review, phone them up. I did that and some officious man asked me for a £20 receipt. Frankly i was looking for more than £20 on a £2100 bed and if they really think i am trying to scam them I will just right a bad review and tell everybody I know not to make the same mistake. Get Laid - well i was screwed.”

Helpful Report

Posted 5 months ago

Hello Paul, I'm truly sorry to hear about your experience with us. It’s clear that we have let you down in terms of both delivery and assembly, and I completely understand your frustration. The Delivery company has made us aware of their postcode matrix yet this one was not stated as a limited area. Had we of known your order would not have been allowed to book in that area for that date. We are actively working to address these issues to ensure a better experience for all our customers. The Customer Service Advisor requested the receipt of your purchase so there would have been record for our documentation purposes only. We don't think you are trying to scam us. We were willing to cover the cost to you for our error. This would equal the amount you spent on the screws. Sadly without this we cant process the refund. If you would like us to proceed with this please email a picture of the receipt into customer service and we can have that issued. Kind Regards, The Reviews Team

Posted 5 months ago

“Bed received without the attachments to build it. The wood looks nice enough, but as it stands (or rather, doesn't) it's just multiple lengths of wood. I called last monday and was told the screws etc would be sent 24hr tracked - they did not arrive by Friday so I called again. Apparently they were actually sent 1st class on Tuesday 25th, so I patiently waited til Monday's post had been and gone before calling again. On calling, I was told they don't send such small items tracked, but they'd send out a new batch of screws again (untracked). You'd think that they'd want to ensure their goods arrived, but apparently correcting for delays and mistakes in a timely manner is not part of their customer service policy. Anyway, it is now Wednesday 2nd April and I have just been informed my items are 'awaiting collection' by royal mail. Will they ever arrive - who knows? Now I'm not sure where I stand or whether my bed will ever stand. One thing I am certain of is that the company's customer service policies need to be looked at and more effort should be made to ensure their products arrive suitable for use.”

Helpful Report

Posted 5 months ago

Hello Jonathan, I would like to thank you for your feedback. I have looked through your conversations with our customer service department and have identified failings with our service. I can see that you have now received the missing items so could you please confirm you are happy with the bed to hello@getlaidbeds.co.uk as if you are not we would like to assist further. I am sorry for the numerous issues you have had and we will take your feedback forward to make sure we improve our products and services. Chris

Posted 5 months ago

Getlaidbeds.co.uk is rated 4.4 based on 2,159 reviews