Getlaidbeds.co.uk Reviews

Name: Getlaidbeds.co.uk
Address: Barn 3-5, Wharf Way, Leicester, Leicestershire
Rating: 4.38

4.4 Rating 2,228 Reviews

84 %

of reviewers recommend Getlaidbeds.co.uk

4.4

Based on 2,228 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

020 3695 2463

Email:

hello@getlaidbeds.co.uk

Location:

Barn 3-5,
Wharf Way,
Leicester
Leicestershire
LE2 9UT

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Getlaidbeds.co.uk 5 star review on 25th October 2025

311

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bed is awful quality. Slats too far apart and have ruined the mattress and my back. The space saver bed the slats are not wide enough and five inches each side of mattress overhang, so when you sit on the edge of the bed you fall onto the floor as there is no support for the mattress. Slats were not adequately sanded down, and the wood was splintering. Trying to tuck the sheets and covers in, my hand was catching on the unsanded slats and the sheets were catching around them and ripping. No reponse from management on the latest shenanigans. Been referred back to the unhelpful customer service lot who have told me I need to pay £10 for an extra slat and I have to buy a power drill and do it myself eeven though I am disabled and have already paid £80 for assembly. So I have to dissemble the bed myself and add the extra slats. Just make it properly in the beginning with an extra slat. Unhelpful and rude, really not worth the money.”

Helpful Report

Posted 5 days ago

“Shocking. When you spend this much on a bed, you do so because you expect a quality product and service. Just a text advising "your delivery will take place between 7am and 5pm". Having got up early, dismantled bed and cleared bedroom, hall, stairs and landing, received a text at 1pm advising delivery would be at 2:50pm. It did not arrive. At 4pm, text sent stating "We have been unable to deliver your bed. Your order will automatically be re-scheduled for delivery a week today." No apology, no phone call from customer services, nothing. What am I supposed to do? Re-assemble my old bed and repeat the whole thing next week? Husband is unwell, hence purchase of new bed. Considering cancelling as concerned quality of product will match quality of service. Very disappointing.”

Helpful Report

Posted 2 weeks ago

“Had high hopes here for the floating bed, custom made extra long for a tall person at . The wrong legs were sent - also all different sizes and I was informed that a centimetre difference in height was within normal limits. The company gave me a £50 refund and sent the new legs a week later. Then discovered that some of the holes in the frame were drilled in the wrong place so the bed was totally misaligned and I had to deconstruct, re-align and reconstruct with new holes. The bed creaks despite careful construction. This is just not a bespoke object. Wouldn’t buy from this firm again.”

Helpful Report

Posted 1 month ago

“Still haven't heard anything from anyone at get laid beds or AIT. Where is my order”

Helpful Report

Posted 1 month ago

Hello Sarah, I will get this escalated internally and ensure our customer service manager comes back to you by the close of play tomorrow. The Reviews Team

Posted 4 weeks ago

“Website is impressive but service is not. Delivered and installed a double bed last week but brought a single mattress ! Had to wait a whole week ( it’s only Leicester to Birmingham !!) before they brought the correct double mattress and this was with a courier company who struggled. But the icing on the cake was having paid for pm delivery and having confirmation in writing then being rung at 7am to be told it was the next delivery. The bed looks adequate though it has yet to be tried. But the attitude /customer service is quite frankly shocking, leaving too sour a taste to consider ever buying from them again…..”

Helpful Report

Posted 1 month ago

Hello, I am sorry to hear of the poor service you have received. I would like to look further into this but unfortunately cannot see any correspondence or an order number. Could you please email in to hello@getlaidbeds.co.uk quoting this review and I shall get this looked into. The Reviews Team

Posted 4 weeks ago

“I ordered a 4ft bed and 4ft mattress, it turned out that the 4ft bed been a space saver bed actually was only big enough for 3ft 6 mattress, however were advised that mattress should hang over slightly. Customer service were ok but we had assembled bed so we had to take apart and send. As we want a 4ft bed not a 3ft 6”

Helpful Report

Posted 1 month ago

“A truely awful quality bed. The wood is split, damaged (scratched and dented) and splintered. I have sent the whole order back. I was offered a wax crayon to repair some of the damage. All for the princely sum of over £1000. Best avoid. The packaging is also pretty awful. None of the wood is internally protected.”

Helpful Report

Posted 1 month ago

Hello Richard, Thank you for leaving this feedback, I will be conducting an investigation as to the failings that happened throughout your journey with us. All feedback has been passed on to our production teams to see what changes can be made to ensure our service improves moving forward. The Reviews Team

Posted 4 weeks ago

“I have not yet received my bed.”

Helpful Report

Posted 2 months ago

Hello, I am sorry to see that there was a delay in receiving your item. It seems there was an issue shipping the delivery across that has now been resolved. If you have had any further issues please do not hesitate to contact our customer service department so we can help without further delay. The Reviews Team

Posted 4 weeks ago

“We still have not received the bed. They have failed to deliver it now on 3 occasions leaving us still without a bed.”

Helpful Report

Posted 2 months ago

“We had high expectations for our Japanese Storage bed. Unfortunately the quality of the wood, wood staining, design and construction failed to meet any of those expectations. Little care was taken when drilling the pilot holes and countersinking. Some of these were off centre and dangerously close to the edges of the wood, which could have resulted in nasty splits. The fabrication of the bed frame itself lacked precision, and it couldn't be constructed as intended. The slots that had been cut to support the bed frame were over 10mm or ½ “different, meaning that it could not be constructed without forcing it into place and throwing ‘off square’. We were expecting something of high quality, but it reminded me of buying a cheap prefabricated shed. We were super disappointed by having to return the bed, as it was a style that we really wanted to incorporate into our home. Having said that, the customer service regarding the return of the bed was very good. It’s just a shame that there was a need to return it and that the care in production did not match that.”

Helpful Report

Posted 2 months ago

Hello, Thank you for the feedback. I am sorry to see that there was issues with the quality of our product. I would like to thank you for the images you have provided to our customer service department. These have been given to our production and quality control teams to allow us to improve our procedures. The Reviews Team

Posted 4 weeks ago

“DO NOT RECOMMEND Part of my order has been missing which I ordered to be delivered on 19th July 2025. It is now 29th July 2025 and I am still waiting. The customer service team has never proactively given me any sort of updates unless I chased them. I have raised a formal complaint on 28th July 2025, and yet I have not even received any acknowledgement of receipt of the complaint. The service is extremely poor and I would not recommend this company to anyone.”

Helpful Report

Posted 3 months ago

Hello Stella, Thank you for the feedback. I have looked into this personally and will be contacting you today regarding your complaint and its escalation. The Reviews Team

Posted 4 weeks ago

“Ordered the bed weeks ahead of time and received a deliver date. That was almost a week ago and we still are waining for the bed to be delivered. We were told via Fedex it would be delivered Thursday, then Friday, then nothing? Today (Monday) stayed again at home hoping it would be delivered. We called Get Laid Beds and they now say Tuesday. Wasted 4 days waining for the bed. And we are not guarenteed it will even be delivered Tuesday. Anyone needing a bed should buy it locally and have it delevered.”

Helpful Report

Posted 3 months ago

Hello, I am sorry to see the experience you have had with us and our courier. Your feedback is greatly appreciated and I will make sure to look through each failing so we can improve our service all round. The Review Team

Posted 4 weeks ago

“Assembly manual far from clear None of the screw holes pre-drilled Centre frame 1cm oversize had to saw it myself Storage box not delivered Storage box castor wheels so small that whole frame sinks into carpet - had to buy my own bigger wheels”

Helpful Report

Posted 4 months ago

Hello Naresh, Thank you for taking the time to share your feedback. We apologise for the delay in receiving all of your packages from the delivering courier. When you called us we asked for some photos so we could see what had happened so we could rectify it for you. Thank you again for your insights, we will strive to make the experience better moving forward. If you do have any further questions please do not hesitate to contact Customer Service directly. Kind Regards, The Reviews Team

Posted 4 months ago

“My bed was due to be delivered on Saturday last week. One small package labelled "item 5 of 6" turned up, and that was it. Having contacted Get Laid Beds, still - 4 days later - I have no confirmation on what to expect and when might be the earliest the bed can be delivered - anticipating that I will need to be at home and will likely need to make rearrangements to ensure that I can receive it... I continue to be extremely unhappy.”

Helpful Report

Posted 4 months ago

Hello James, We are truly sorry that your experience has fallen short of what we aim to deliver. We understand how frustrating it can be to have delays and lack of clarity regarding your order, especially when it requires you to adjust your schedule. We can confirm after contacting the courier directly about their mistake the remainder of the order has been moved to the correct depot and is now ready for delivery. The team at the courier will be in touch to book in a delivery for the remaining 5 packages directly with you. Your feedback is crucial, and I assure you that we are committed to resolving any issues with our 3rd party contract couriers as quickly as possible. Once again please accept our apologies for the unforeseen delay in receiving all of your order. Kind Regards, The Reviews Team

Posted 4 months ago

“Delivered mattress which does not fit the their frame and hangs over the side of the bed. After paying over £1,000 and providing video evidence and measurements the company refused to support despite having a larger size variance than acceptable in their T&Cs”

Helpful Report

Posted 4 months ago

Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet expectations. It appears the review may have been left before the situation had a chance to be fully resolved, please accept our apologies for any misunderstandings. The customer service team have been in contact with how it can be resolved for you. Kind Regards, The Reviews Team.

Posted 4 months ago

“They have downgraded the build of their beds, there are fewer slats and the polishing isn't same as what it was in 2022, they have increased their prices too by about 40%. Not the same solid built anymore, its a shame they call them bed of Britian.”

Helpful Report

Posted 5 months ago

Hello Priyank, I'm sorry to hear that your experience hasn't met your expectations. We strive to maintain high standards in our products, and your feedback is invaluable to us. We really appreciate your observations regarding the build quality and pricing. We are continuously working to enhance our offerings, and we take concerns like yours very seriously. We will pass along your comments for review. Kind Regards, The Reviews Team

Posted 5 months ago

“Half of the pieces were twisted and it was impossible to build the bed. They refused to refund me, asked me to take videos and pic of every and each piece..... (there are like 150...) and proposed to send the "new one" a few weeks later.... So I'm supposed to sleep on the floor for 2 weeks, take 3 hours to send you videos on each piece of wood and just trust that the 2nd delivery will be ok ?”

Helpful Report

Posted 5 months ago

Hello Vivienne, I sincerely apologise for the difficulties you've encountered. It was explained that we could replace the parts for you but you were unable to assist with our requirements. You have since initiated the return and once the item is confirmed as received your refund will be processed. Kind Regards, The Reviews Team

Posted 5 months ago

“Panther (delivering team) arrived a day early by surprise and disrupting schedule - only to arrive without the bed itself nor the floor protectors!? Only received a mattress. Works delayed by 4 days but had to purchase another bed last minute from own pocket by shopping elsewhere. Embarrassment to project, damage to reputation, cascading to further delays in other works. Compensation expected.”

Helpful Report

Posted 6 months ago

Hello, We understand how frustrating this can be when delays happen. Please accept our apologies again. The items were collected by the couriers all together and on time. We are very sorry that after this collection from us the delivery was not completed as expected. You have since been refunded in full for the failed delivery. Kind regards, The Reviews Team

Posted 5 months ago

“bed itself seems fine. delivery was 3 days late because apparently Scotland (I'm in the centre of Edinburgh) is considered "rural". When I called to ask where it was, I was told they couldn't even apologise for the delay, as that was "the policy" that I had agreed to at purchase.”

Helpful Report

Posted 6 months ago

Hello, Thank you for taking the time to share your thoughts. We're glad to hear that you find the bed itself to be fine, but we're truly sorry about any confusion or disappointment with the delivery. We do try to make the estimated delivery areas very clear in our communications from point of order with follow up information sent via email automatically. Your feedback regarding delivery policies will be taken into consideration as we continue to improve our processes. We appreciate your understanding and hope to provide a more seamless experience in the future. Kind Regards, The Reviews Team

Posted 5 months ago

“Hard to review a bed I haven’t received yet. Originally due last month, the bed failed to appear with no notice from either courier or Get Laid. Rearranged delivery for today, again no sign with no communication from either courier or Get Laid. Currently waiting for a call back from Get Laid customer service, waiting for nearly 2 hours. A promised refund of delivery costs has not been forthcoming. Above all, I would like to know if this bed will ever arrive and when.”

Helpful Report

Posted 6 months ago

Hello Neil, I am sorry to see your experience with us was not up to standard. I have spoken to you via email now and have accepted your dispute so that your refund can arrive with you. Please do note that we have taken yours and other feedback seriously with the courier issue from that time and have taken steps to prevent this happening in the future. Chris

Posted 5 months ago

Getlaidbeds.co.uk is rated 4.4 based on 2,228 reviews