Getlaidbeds.co.uk Reviews

Name: Getlaidbeds.co.uk
Address: Barn 3-5, Wharf Way, Leicester, Leicestershire
Rating: 4.38

4.4 Rating 2,730 Reviews

83 %

of reviewers recommend Getlaidbeds.co.uk

4.4

Based on 2,730 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Phone:

020 3695 2463

Email:

hello@getlaidbeds.co.uk

Location:

Barn 3-5,
Wharf Way,
Leicester
Leicestershire
LE2 9UT

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Getlaidbeds.co.uk 5 star review on 8th March 2026

318

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Cons: EU mattress does not fit EU bed. Despite sending photos showing that the bed is 3cms too short, they would not accept this and blamed the Simba mattress (measured and correct). The mattress literally hangs over the end and up in the side of the bed. Pro: Delivery was great and customer service generally very pleasant to speak with, despite their emphatic denials that the problem couldn’t be on their end.”

Helpful Report

Posted 1 week ago

“Terrible customer service and very little help when I needed it. I tried to arrange the assembly service and got nowhere, so I ended up doing it myself. The assembly instructions are hopeless.”

Helpful Report

Posted 2 weeks ago

“Really disappointing experience. Our mattress has developed significant permanent dips in both sleeping areas after only around a year of normal use, despite us rotating it as recommended. We’re now regularly waking up with back pain. Initially, Get Laid Beds rejected our warranty claim and described the problem as normal “settlement”. After I challenged this, they confirmed that their own acceptable limit for a mattress of this age is 3.5 cm. I remeasured it more than 10 hours after anyone had slept on it, using a tape measure and their recommended method. The dip is around 4 cm, which is beyond the limit they themselves provided. For a mattress barely a year old, I find this completely unacceptable. I’m currently giving them the opportunity to resolve the warranty claim and will update this review with the outcome.”

Helpful Report

Posted 4 weeks ago

“Very disappointed! I bought a solid oak bed and paid extra for their professional assembly. However, the bed has been creaking badly, even just sitting down or turning over. The options I was given were to diagnose the problem and fix it myself, pay £65 for them to fix it, or keep a faulty, creaking bed. The warranty offered is useless. I chose this company because of the positive reviews, so hopefully this helps future buyers make an informed decision.”

Helpful Report

Posted 1 month ago

“Great service, complete waste of £900 on a bed. It’s creaky and feels like a 10 year old bed. This will probably be burned in a couple of years and replaced with a decent rigid one.”

Helpful Report

Posted 1 month ago

“Very disappointed with the overall experience. We ordered a Floating Bed (5' King Size, Coffee Bean Satin Stain) for £516 and received an assembly kit missing the correct long screws — insufficient long screws were supplied, which are not fit for purpose at two structural fixing points. Having just moved house, we had no choice but to use them anyway rather than be left without a bed. The included instructions were poorly put together, with parts not even numbered, turning what's marketed as an easy assembly into several hours of frustrating work for two people. For a company selling (supposedly) premium-priced bed frames, I'd expect quality control on hardware and a manual that's actually usable. We contacted customer service directly and are waiting to see how they respond.”

Helpful Report

Posted 1 month ago

“Very overpriced for a box of wood and some screws. The instructions were poor, the holes didn’t match up, the wood was scuffed.”

Helpful Report

Posted 1 month ago

“Atrocious. Poor finishing. Poor CNC machining. Poor sizing. Poor customer service. Poor quality management. Poor adherence to marketing pictures. Poor alignment. Sloppy mortice and tenon joints. Exterior screws visible that should not be. Dangerous finish that could cause splinter injury. Colour matching is like a pick and mix, would sir like light, medium or dark oak? Nevermind we'll supply every colour available. This company needs a serious management review of manufacturing design, quality and issue resolution. I am on the verge of returning my bedframe for a full refund if they don't resolve the issues I have escalated. I am still waiting for a call from their management team, this is likely a futile exercise. My wife and I will end up with new mattresses on the bedroom floor instead of on a bed frame. Disgusted. I do not recommend getlaidbeds and will be writing more reviews in many more places if they don't wake up and resolve my issues! Asking me to review getlaidbeds during a formal complaint process is further evidence of incompetence and stupidity alongside asking for photos your IT system rejects !”

Helpful Report

Posted 1 month ago

“I rarely leave negative reviews, but my experience with Get Laid Beds was extremely disappointing. My bed was due for delivery on 29 May 2026 and I specifically needed it because friends were travelling from Malta to stay with us. We had already renovated the bedroom and disposed of the old furniture in preparation. On the day of delivery I was informed that the order had not reached the courier depot in time. Over the following days I received several different explanations, including that the boxes could not be located, that there were no scans on the shipment, and later that the order had been loaded onto the wrong pallet and returned to the company. What I found most frustrating was not the delay itself but the lack of clear information and any real attempt to resolve the problem. Despite explaining my situation, I was repeatedly told to wait while searches were carried out. No temporary solution, priority delivery or meaningful assistance was offered. Customer service felt dismissive and lacking in empathy. The responses came across as scripted apologies rather than genuine efforts to help a customer who had been badly let down. Mistakes happen, but good customer service is judged by how those mistakes are handled. Unfortunately, this experience fell far below the standard I expected from a company selling premium furniture.”

Helpful Report

Posted 4 months ago

“Ordered a bed on 19th May and paid £74 for delivery as we needed ity quickly. It was due to be delivered on Saurday 23rd May so my husband stayed in from 8am-8pm. No bed arrived and it still hasnt arrived. It is now Wednesday 27th May. Can't comment on the quality of the bed but the delivery service is terrible.”

Helpful Report

Posted 4 months ago

“Been trying to get in touch with Get Laid Beds after my delivery was missing a shelf. These things are really expensive and more attention should be paid to getting that part right.”

Helpful Report

Posted 4 months ago

“This was my second purchase with you (the last one was circa 10 years ago and I loved it) but I will never buy from you again and I will be warning all my family and friends against you as well. The bed frame I received does not have the same measurements as on the product page. Your rep confirmed that for a snug fit in the bed frame, my mattress should be 188.5cm long. —My mattress is 190cm long. —Your bed frame is advertised as 190cm long. —The bed frame I received is 196cm long. You refused to acknowledge the issue or offer a resolution—be that a replacement (preferable) or a refund. I sent you photos, videos, measurements for the frame AND my mattress as requested. Despite all this evidence, your rep tried putting the blame on me, on cm to inch conversions—and in doing so, completely contradicting themselves and disregarding your own product description—and even on my mattress. They demonstrated very clearly they hadn’t looked at any of the photos I sent or read a word I said. So on top of a product not as described, it was made clear to me you do not value or respect your customers, their time, their money or their intelligence.”

Helpful Report

Posted 5 months ago

“Abosultely appaulling delivery service.”

Helpful Report

Posted 6 months ago

“Arrogant, unhelpful customer service. Shoreditch space saver bed is utter trash Slats and frame too short to support mattress Not enough screws sent Pilot holes in wrong place Screws not long enough to hold headboard in place Bed creaks beyond anything you could imagine. Tried to charge me for collection after already paying for delivery and wasting time putting together. Whole lot went in the bin. Avoid at all costs”

Helpful Report

Posted 6 months ago

“I bought a 4 poster bed plus the curtains to go round, the bed is beautiful quailty BUT the curtains are very poor standard for the price of £328.00 we only put them up on Monday 9th March as our new property has only just been signed off to move in, we are so disappointed there is no way these curtains are this price for the poor quailty, my friends who have viewed them aswell, said they must have a printing error on the site should only be £32.80, unfortunately we where over the 14 days returns.”

Helpful Report

Posted 7 months ago

“I can't believe they would send me a link to leave a review after the service they've provided, but here goes. 1) Ordered a king size bed, mattress, and mattress protector. 2) Got shipped a single bed frame, king mattress, and king mattress protector. 3) Got blamed by the customer service rep because apparently my order confirmation said it was a single bed (on their page though, you literally just check a box that says I also want a mattress, so not sure how that even happened, but fine). 4) Paid the difference, got a new bed sent out, but had to wait almost 2 weeks. 5) Received the bed and was supposed to pick up the old frame the same day. Customer service failed to schedule it. Apologized, sent out a person the next day. Specifically said I would not be there (as I'd already taken off work to receive the replacement bed. They said that's fine. 6) Delivery person refused to pick up the old frame because I wasn't there. 7) Called and rescheduled delivery, supposed to come the next day. 8) Delivery person refused to pick up the old frame because "the gate was locked", then took a picture of a barn next door, rather than the residential home that pops up on Google if you search for my address, and failed to follow the directions. 9) Supposed to come again Saturday to pick up the bed, we'll see if they can figure it out this time. 10) Put the new frame together tonight, it doesn't fit. The instructions explicitly SHOW and SAY that the rails should be on the bottom, but when you do that, the mattress doesn't fit into the recess, it sits on top of the outside rail and there's a gap before the slats. This might be fixed by turning over the rails...but since the instructions are VERY clear that's not the case, it's not reasonable to try that until talking to them tomorrow. There are FAR too many people who've had massive, repeated problems with this company, I'm at the end of my patience, would definitely not recommend this company under ANY circumstance.”

Helpful Report

Posted 8 months ago

“I ordered a king size bed and it arrived and only fits a double mattress. Insanity. Since when is a king sized bed this size?? Overpriced trickery.”

Helpful Report

Posted 8 months ago

“As a Mechanical Engineer in my 50s, I’ve built plenty of things in my life, but I can genuinely say that assembling your bed was one of the most difficult and frustrating experiences I’ve ever had. The bed itself is simple in design and should have been very easy to assemble; however, it was made unnecessarily challenging due to extremely poor instructions. The images provided were low quality, and key steps were missing - such as when to flip components before proceeding. The order suggested in the instructions was impossible to follow in practice. For example, the instructions showed the headboard brackets fitted after the side rails were mounted on the base, which is not possible as it needs to be screwed in from below. The instructions also stated that key parts were labeled, but many were not. Some components had critical features, like pilot holes for castors on the base, which determined their placement - but this wasn’t indicated, meaning I had to redo steps later. What should have taken about 30 minutes ended up taking 2 hours, which was extremely frustrating. While the assembled bed looks great, we were slightly disappointed to see the cream-coloured corner bracket for under-bed storage visible, which we hadn’t expected. Because of the assembly experience, we wouldn’t feel comfortable recommending your company to friends and family. I don’t expect any response to this review; as an engineer, learning from experiences to improve future designs is second nature to me. I sincerely hope you take this feedback onboard and improve your assembly instructions so that others don’t have the frustrating and annoying experience I had.”

Helpful Report

Posted 10 months ago

“Well having paid 70 extra quid for urgent delivery which was due to be delivered on the 5th I still find myself waiting on the 15th with no end to the debacle in sight. It’s buried in the t&cs that urgent is for manufacturing not delivery. Will likely end up getting a refund at this stage which is a shame as I liked the look of the bed and wanted to support a business that seemed to place more emphasis on craft/a premium product”

Helpful Report

Posted 10 months ago

“The bed is poorly made . Side rails were not notched out sufficiently to slide into the base and there were no pilot holes drilled for the mid rail . If I didn’t need a bed to sleep on that night I would have sent it back !!! However fortunately my husband is a carpenter so was able to make the needed adjustments. The only thing good was the effort of the delivery drivers getting the mattress upstairs”

Helpful Report

Posted 10 months ago

Getlaidbeds.co.uk is rated 4.4 based on 2,730 reviews