Getlaidbeds.co.uk Reviews

Name: Getlaidbeds.co.uk
Address: Barn 3-5, Wharf Way, Leicester, Leicestershire
Rating: 4.39

4.4 Rating 2,080 Reviews

84 %

of reviewers recommend Getlaidbeds.co.uk

4.4

Based on 2,080 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

020 3695 2463

Email:

hello@getlaidbeds.co.uk

Location:

Barn 3-5,
Wharf Way,
Leicester
Leicestershire
LE2 9UT

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Getlaidbeds.co.uk 5 star review on 24th June 2025

301

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Low Fuji Attic Bed - Instructions are not clear and painfully hard to follow, support rail was the wrong length and overhangs, drill holes do not match up on certain pieces. Not worth the $580+ I paid at all. I would leave photos but as I write this, it won't even let me upload the images to prove how poorly designed it is. Absolute scam, would not recommend.”

Helpful Report

Posted 10 months ago

Hi Reece, We would love to resolve any problems you are having. We haven't had any contact from you in regards to your concerns with the bed through our support lines or email addresses. Please contact the customer service team directly as we are unable to assist you through reviews. Kind Regards, The Escalations Team

Posted 10 months ago

“One star is too many, the instructions are just pictures, the wood is supposed to have fully predrilled holes except the bed I ordered certainly didn't so on trying to complete the hole the drill bit broke. Phoned and had someone say but it's just pine one too many times as though what was my problem! I have built lots of furniture and this was just rubbish, however, they kindly offered to send out a replacement part which should have arrived yesterday but now received email confirmation arriving next week... so my daughter will have been sleeping on a mattress on the floor for a fortnight! And don't get me started on the underbed drawer, what a piece of junk certainly not worth a fraction of what I paid, save your money and buy elsewhere, I do not recommend!!”

Helpful Report

Posted 11 months ago

“Very poor quality. The queen frame doesnt even have a middle support, which they only sell for “extra”. AVOID”

Helpful Report

Posted 11 months ago

Good Afternoon, Thank you for your review. We can see that you have been in contact with the customer service team. They have informed you that you had assembled the frame incorrectly, based on a YouTube video that pertains to a different bed entirely. You were dissatisfied when they requested for you to rebuild it properly in order to determine if the issues you were encountering persisted. As previously mentioned, the frame size you received does not include a central support as a standard feature. As there is slightly more flex in the slats than expected we will be sending you a central support, along with other components of the bed that we believe will assist in resolving this issues you have experienced now that the bed has been assembled correctly. There is no charge. Please do continue to communicate with customer service throughout this process. Regards, The Escalations Team

Posted 11 months ago

“Very disappointing! There is nothing on their site that mentions screwing the entire bed together. Not only that, a good portion of the screws cannot be screwed in because the bed rails are in the way. And the other screws are too close to the inside rail to fit any sort of drill. I'm livid. The wood is good quality, the assembly is worse than ikea at 5 times the price.”

Helpful Report

Posted 11 months ago

Thank you for your feedback. We are very sorry you were not fully aware of how our flat packed bed frames may be put together. As you were unhappy with the design of the bed frame and how it needs screws to securely keep it together we offered you the option to return the bed frame. You have declined this option. Please accept our apologies for the difficulties you've experienced and we hope that once you assemble the frame you are happy with the final product. If you do struggle with any other aspects of the assembly please let customer service know and they will be happy to assist you. Kind Regards, The Escalations Team

Posted 11 months ago

“will not recommend to anyone !! started off a positive experience with regular updates about the order etc which was great, on the day of delivery got a phonecall at 9am stating that the bed and mattress which i had ordered together and confimred on my order email and on their website stating "bed with mattress" is now not coming with a mattress as apparently thats extra despite the website and order confirmation email stating that it does come with mattress, told them to cancel the order and got money back, waste of time, why wait till date of delivery to say that it does not include mattress when you have had the order for over a week !! will not recommend to any one, website very misleading, had someone from advertising agency look at the website and my confirmation email and agreed that the bed should have come with the mattress as advertised so be careful of this company !!”

Helpful Report

Posted 11 months ago

Hello there, Thank you for taking the time to provide us with your feedback. We would like to address the issue regarding the inclusion of the mattress in your order. As clearly stated and physically shown on the frames web page, the mattress is at an additional cost to the frame and must be selected by checking the appropriate box. As you did not tick this box to add the mattress to your order or pay for it, we were not aware of your desire to have it included. This was explained to you at the time the error was discovered. We understand that this may have been a simple oversight on your part and we apologise for any inconvenience it may have caused. You cancelled your order for a full refund. The refund was processed the same day. Regards, The Escalations Team

Posted 11 months ago

“Very disapointed with findamental design flaws making the bed, not of merchantable quality. Have explained this to manufacturers giving full detail in an email. Have not yet received a response. Given the cost of these beds, disapointed doesn't even come close”

Helpful Report

Posted 11 months ago

Good Morning, Thank you for taking the time to write a review. We are very sorry for your disappointment in the quality of what you have received. We have received correspondence from you at 08:44 on Monday, the 12th of August. This was followed by notification of your 1-star review, which we received just one minute later. Our team promptly responded to your complaint email at 14:41 on the same day, well within our expected 24- working hour response time. In order to better assist you and fulfil our reporting obligations, our team has requested visual documentation of your concerns. They extended their sincere apologies for any inconvenience and disappointment caused to you. Additionally, they have provided you with the option of receiving replacement parts or returning the bed for a full refund. We sincerely hope that you will continue to work with our customer service team to reach a satisfactory resolution. Regards, The Escalations Team

Posted 11 months ago

“Got very little for the money, very disappointed. Would buy again.”

Helpful Report

Posted 11 months ago

Dear Barry, We want to start by expressing our sincere apologies for any disappointment you experienced and for the feeling that you received very little value for your money. We understand how frustrating it can be when expectations are not met, and rest assured that we take your concerns seriously. In order to rectify the situation and ensure that we avoid similar issues in the future, we would greatly appreciate it if you could provide us with more specific details about what did not meet your expectations. This frame is very minimalist and this is very clear on the website as to what it entails. By understanding the specific areas where we fell short, we can actively work towards correcting them and making improvements that will benefit all our customers. Please feel free to reach out to customer service directly at your convenience, they will be happy to discuss any further concerns or suggestions you may have. Kind Regards, The Escalations Team

Posted 11 months ago

“What a waste of time and money. Your Site assigns a choice by default which (similar to so many other site platforms) should not be set up and should alert the payer to know that the option has not yet been selected, rather than set up one by default inducing/leading the payer into error and for this reason the order came wrongly and I had pay twice the delivery. I claim this but apparently, Get Laid Beds prefers losing a client rather than sorting this out in a better professional fashion way. That's fine, I lost £50 and no bed, but Get Laid Beds lost a client plus all my network contacts. I am sure this won't affect you right away, but I can assure you keeping this path, the future is written on the wall. Good luck. Cesar”

Helpful Report

Posted 1 year ago

Hi Cesar, Thank you for taking the time to leave a review. It is necessary for you to select the desired finish for your bed frame. It is important to keep in mind that the photos displayed on our website are merely examples and do not necessarily reflect the exact finish you will get without choosing it. We apologise for any confusion this may have caused. Additionally, a confirmation email was sent at the time of your order, which included information regarding the finish selection. We apologise if this was not noticed after the ordering process or at any point up to receiving the bed. Had you made us aware of the finish error once reading your confirmation email we could have assisted you and made sure you received what you thought you ordered. Kind Regards, The Escalations Team

Posted 1 year ago

“Terrible experience. I will never buy from this company and get and cannot recommend them. Firstly, when I ordered the bed over the phone, they were very unhelpful in getting a White Glove + Assembly delivery on a suitable date so I was forced to order by standard delivery and assemble the bed myself. Secondly, the instructions are misleading, leave important information out, and have conflicting instructions. And finally, they forgot to include a whole set of screws which means I'll have to call them to have screws sent out. And this for a bed that costs over £800 for just the frame. An ubelievably bad comapany.”

Helpful Report

Posted 1 year ago

Good Afternoon, We sincerely apologise for any difficulties you may have encountered while assembling the bed frame. Our instructional materials include diagrams that clearly indicate the proper placement of screws, with accompanying images depicting the correct orientation. We encourage you to contact our customer service team directly for further support on this matter. We have listened to the phone call received form you before you placed your order. The assembly delivery dates in your area are once a week on a Thursday. As such, the earliest available date offered for assembly in your area was 3 weeks from the date of your call. All of our bed frames are made to order, and we do not keep stock of items. This, combined with the availability of your post code area, resulted in the aforementioned date. The customer service advisor was helpful in suggesting that the delivery date will change depending on the items you were purchasing and the service you we hoping to use. You opted for the self assembly service for a sooner delivery date in 2 weeks time rather than 3 for the assembly service. She also helped you understand and navigate the website as you were having problems using it. You thanked the advisor for her assistance and then went ahead and placed the order yourself. We apologise if you felt this assistance was inadequate in any way. In your second phone call in regards to missing screws . We apologised for the error and assured you we would make those involved aware so they could look into their processes. We confirmed that we would send out those individual missing screws you needed asap. However, at your insistence, we also sent a complete set of screws for the entire bed frame. We understand it is frustrating when things go wrong. We have made every effort to be helpful, apologetic, and efficient in resolving any issues that may have arisen. Regards, The Escalations Team

Posted 1 year ago

“Was very much looking forward to the Shoreditch Space Saver bed in our new home. It arrived promptly and was well packed. The bed was immaculately finished and went together easily. Then, our first night came. The bed creaked and creaked like something from my great, great grandparents home. We gave it the benefit of doubt, a settling in night, and unfortunately, the same thing last night. Sitting at work tired, irritable and that doesn't include the weather and England final football result. Would not recommend to even the heaviest sleeper. Hoping Get Laid can remedy this at their very earliest convenience. Kindest regards, A very, very tired customer.”

Helpful Report

Posted 1 year ago

“Be very careful what you order. I wanted oak, picked the "untreated" option towards the end of ordering process, which changed it to pine. Devastated. They blamed me.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to provide us with your review. We sincerely apologise for any confusion that may have arisen regarding the finish you selected. By selecting the "untreated" option you opted for something completely different from Oak. You selected Scandinavian Pine. In order to receive a solid Oak bed, the Oak finish needed to be selected at the time of placing the order. We could not anticipate your desire for a different finish other than that you had selected. Please do continue to liaise with customer service directly in regards to you order. Kind Regards, The Escalations Team

Posted 1 year ago

“The beds are excellent but I’ve still not had all of it delivered. FedEx delivered 5 of 6 boxes on Thursday and nothing since. Set a day a side to build both beds and only completed one. One happy and one disappointed child. No contact from GetLaid beds or FedEx to resolve it”

Helpful Report

Posted 1 year ago

Good Afternoon, We would like to sincerely apologise for the inconvenience you faced regarding the delivery of your order. It is truly disheartening to hear that only 5 out of 6 boxes were delivered by FedEx, at the time and that this resulted in one happy and one disappointed child. We deeply regret the frustration and disappointment this may have caused. Get Laid Beds were not made aware of this delivery split by FedEx. Our phone lines are limited on the weekends, however the customer service team are still available on live chat and email Monday - Saturday. The best way to raise concerns is to contact them directly. This would result in a response and further information being given to you once they had spoken to FedEx. We are very sorry you experienced a split in delivery, FedEx have rectified their mistake and the remaining box has been delivered. At Get Laid Beds, we strive to ensure a seamless purchasing experience for our customers, and we are truly sorry for falling short of meeting your expectations in this instance. Your feedback is valuable and helps us address areas for improvement. Kind Regards, The Escalations Team

Posted 1 year ago

“Poor instructions for constructing the bed; poor design for the space saver to retain good central support; overpriced for what it is!”

Helpful Report

Posted 1 year ago

“Recently received my 4 poster bed from Get laid beds. I hired an experienced trades person to help with assembly, as the White Glove service was not available in my area. One of the joints in the top section of the bed snapped during assembly, within one hour of taking it out of the box! I contacted Get Laid Beds who advised I will need to pay for a replacement part as the damage happened during assembly. They will not even consider the possibility that the affected part was faulty or of insufficient quality. I am so disappointed in this company and their response. I will not be using this company again. Their 11 year frame guarantee appears to be completely worthless. I have now contacted them 3 times, and received the same response each time, that I must pay for a replacement part. There has been no attempt on their part to establish why the joint failed. I am sure this goes against my consumer rights and I will be investigating this further.”

Helpful Report

Posted 1 year ago

“We are currently waiting for our newly delivered bed to be rectified! It was delivered with two ends the wrong length , so we are unable to assemble it and we are unfortunately without a bed for the Easter weekend. Apparently their staff are on holiday and we have to wait until 9 th April .It was delivered on 26th March, so not impressed.”

Helpful Report

Posted 1 year ago

“The order came in 2 parts, and the hardware is missing so we can’t build the bed”

Helpful Report

Posted 1 year ago

“My bed was split in three and sent to three different depots. One section was delivered on time. The other two were not, meaning I had no bed to sleep on for 3 nights. I had to liaise with both the delivery company and Get Laid Beds who both blamed each other for the reasons why I couldn't get the second and third sections delivered faster. I was given a measly £25 refund on an over £2k order for the disruption [2 days off work to take delivery, delivery 3 days late and a heavily disrupted weekend with no where for family to sleep]. Won't be recommending this company.”

Helpful Report

Posted 1 year ago

“5 pieces of my bed frame were delivered damaged. £35 of compensation was offered on a £750 pound bed.”

Helpful Report

Posted 1 year ago

Good Afternoon, Thank you for taking the time to leave a review. You ordered on the 3rd of March for delivery on the 15th. We are very sorry you experienced delivery damage to your order on the 15th. Its very frustrating when this happens as we rely heavily on our 3rd party couriers to handle your order with as much care a possible. From the photos provided we could see that the scuff marks and slight splinter of wood were all on internal parts that would never been seen and would be further marked with screw holes during assembly. There would have been no structural issues. The bed would still be able to be assembled and used securely. For the inconvenience caused we offered a partial refund that reflected the damage caused or we could replace the parts. You opted for replacement parts. In order for us to be able to provide the exact parts required you were asked to mark a diagram to show the damaged parts. The suggested parts were contradictory to what you had previously given in photos. To ensure we got it right for you we needed to see the additional damage that was now being reported differently. You asked that if you were to provide additional images that evening how soon would we be able to remake new parts and deliver. We gave you the earliest date which was 6 working days later from that date. As all of our beds are made to order this would have been the earliest we could raise, produce and dispatch the parts for that bed design as a priority. You have since declined the replacements and we have now made arrangements to collect the frame for a full refund. Once it has been returned your refund will be processed back to the original method of payment used. Once again please accept our apologies for the damage caused to your order. Kind Regards, The Escalations Team

Posted 1 year ago

“We have received damaged bunk bed for kids and we did refused to take the product on delivery. Now our kids has to sleep on the floor on mattress as we do not have any bed for them, this is really unacceptable. We have been told the replacement bed will be delivered but till then our kids need to sleep on the floor. When we asked for compensation for the inconvenience that is what we got as a response. "In regards to a partial refund, unfortunately we do not offer this alongside a full bed replacement. Please accept my apologies for any disappointment caused. If you wish for a refund we can cancel your replacement for you and issue a full refund." They are very arrogant and not best provider, very poor customer service.”

Helpful Report

Posted 1 year ago

Good Morning, Thank you for taking the time to leave a review. We are very sorry for the aesthetic issues you had with the finish on the bed frame. To avoid any disappointment the delivery team should have assembled it for you to use in the meantime while we made a whole new bed for you as structurally this would not have caused any issues to you. We are very sorry that our procedures in resolving your issues did not meet your expectations. I can see that the customer service team were polite and clear throughout the communication. Your full replacement bed frame was delivered and assembled the following week, due to all of our products being made to order the was the earliest we were able to make the replacement and provide the assembly service. Please accept our apologies for any disappointment caused. Kind regards, Escalations Team

Posted 1 year ago

“I'm sorry to give such a bad review but for the money we paid I'm seriously disappointed. I chose to build the bed myself. As a mechanical engineer of 12 years and a design engineer for the previous 2 , I should be able to handle a bed? However I assumed the letters on the corners of the sides, head and foot board should match up but they didn't. After hand screwing the 60mm screws into all 4 corners of the solid oak I realised that it had been stickered up wrong as the hinge mechanism was closer towards the foot end of the bed and the strut was on the wrong end of the hinge. Therefore had to disassemble the bed and start from the beginning. Please may I suggest looking at a better way to attach the sides. Posi headed screws are not convenient, when the access is limited and you have to use a screw driver. Hexagonal headed screws would be better; you'd be able to use an Allen key and tighten the bolts up better. Metal threaded inserts would be even better rather than self tapping into solid oak To attach the hydraulic struts to the triangular brace, you use a nut and bolt. I can only guess this is so that you can replace the strut easier but due to access, you'd have to remove the brace from the bed anyway. The head of the bolt, although reduced, still gets in the way of the bed and hinge so both braces have to be fitted at an angle. As well as this, the slot in the bolt is very shallow and its awkward to tighten. Surely it would be better to weld a pin into the brace, with a bushing on either side of the strut to reduce the huge amount of play? My next suggestions are a bit picky but we paid over 1000 pounds for this so I expect better. There are some fairly large gaps in the external slats and joints where the wood is bowed and the holes are slightly off. The hole in the leather strap is not in the middle and I'm wondering if there is meant to be two holes in it? And there are no spots or markings on the bed for where the horizontal slats are meant to go, so laying the slats in an even fashion takes more time than it needs to. Lastly, the headboard and footboard where pre built which I am grateful for but you included all the bolts and biscuit joints for both parts as if I was to build it myself. As a company you'd probably save a lot of money if you only provided the bolts that are required?”

Helpful Report

Posted 1 year ago

Getlaidbeds.co.uk is rated 4.4 based on 2,080 reviews