Getlaidbeds.co.uk Reviews

Name: Getlaidbeds.co.uk
Address: Barn 3-5, Wharf Way, Leicester, Leicestershire
Rating: 4.38

4.4 Rating 2,321 Reviews

84 %

of reviewers recommend Getlaidbeds.co.uk

4.4

Based on 2,321 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

020 3695 2463

Email:

hello@getlaidbeds.co.uk

Location:

Barn 3-5,
Wharf Way,
Leicester
Leicestershire
LE2 9UT

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Getlaidbeds.co.uk 5 star review on 21st December 2025

313

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery has been a nightmare and we are still waiting to receive all the parts of the bed. We keep getting told it will be delivered on x date and it never turns up. We have spoken to three agents and no one has been able to sort it. It’s been about 6 weeks.”

Helpful Report

Posted 11 months ago

“We haven't received it yet!”

Helpful Report

Posted 11 months ago

Hello Simon, I am sorry to hear of the troubles you have had with your order. Please could you email in to hello@getlaidbeds.co.uk for us to look into this further for you

Posted 11 months ago

“I’m still waiting for a delivery of my order which was scheduled for 20 December with no updates provided. I live in a rural area where deliveries are supposed to take an additional 3 working days. This wasn’t made clear when the order was placed. Very poor customer service for an expensive product.”

Helpful Report

Posted 11 months ago

Hello, I am sorry to hear of the issues you have had with your order. If you havent already could you please email in to hello@getlaidbeds.co.uk so we can look further into this for you Chris

Posted 11 months ago

“Bought a super king floating bed, really disappointed as it is definitely form over function with this bed, nothing to hold the mattress in place. The creaking noises every time we move keep us and probably the neighbours up as well. This is supposed to be a strongly built wooden bed, extremely disappointed and feeling out of pocket as I am going to buy a new bed as soon as I can.”

Helpful Report

Posted 11 months ago

Hello Shafaat, I can only apologise for the issues you have had with this order. I can see though you havent made our customer service department aware. If you can send photos/videos of the issues to hello@getlaidbeds.co.uk we can try to help resolve them. Chris

Posted 11 months ago

“Poor. Poor quality instructions. Barely could see photos. Bed stuck in open position. Complained to next. Heard nothing back yet and with Xmas approaching not impressed. This is not our first rodeo with self assembly and my husband is pretty handy but even as a gas fitter he cannot work out how to keep the bed in down position. Help required please !”

Helpful Report

Posted 1 year ago

Good Afternoon, Thank you for reaching out to our customer service team directly to get assistance. The ottoman will not work without the mattress on the bed frame. Once you receive your mattress from your supplier, place it on the bed frame and then push down on the frame to allow the pistons to work correctly. If you need any further help please do contact our customer service team directly. Kind Regards, The Escalations Team

Posted 1 year ago

“I've been asked to write a review but couldn't tell you as the bed hasn't arrived despite paying £40 for named day express delivery. One battered box has turned up but not the others. I contacted customer services who were very dismissive, told me the express fee is just for the bed being made and doesn't have anything to do with shipping, and that it wasn't their responsibility basically. So buy at your risk and don't bother with rush shipping - not point getting your bed built quickly only to have it sit in a fedex warehouse getting bashed about.”

Helpful Report

Posted 1 year ago

Thank you for your feedback, Natasha. We're truly sorry to hear about the issues with your delivery and the experience you had with our customer service team. It's disappointing to know that the communication didn't meet your expectations, and we understand how frustrating it is when delivery arrangements do not go as planned. While the express fee is intended to expedite the production of the bed, we recognise that shipping timelines and handling are just as important in providing a positive experience. Your comments will be brought to the attention of the relevant team to ensure improvements can be made. We appreciate your understanding and hope to resolve this outstanding issue as swiftly as possible. Kind Regards, The Escalations Team

Posted 1 year ago

“This is the 4th bed I buy from them. The previous 3 were ok. Nothing amazing but just a normal simple bed. But this 4th time they made my bed the wrong size, I had to assemble it myself then send them proof in a video and after them accepting the bed was made wrongly and me declaring I want to return it, they won’t even send a team to disassemble it for me. I have to do it myself even tho it wasn’t my fault. Very sad with their decline in customer service over the years.”

Helpful Report

Posted 1 year ago

Thank you for your feedback, Ale. We’re truly sorry to hear about the issues you experienced with your latest order, especially as you have not had to reach out to customer service in the past for help with a received bed. It’s disappointing to learn that there was an error with the bed size and that our offer to resolve it didn’t meet your expectations. Unfortunately there was an error in understanding what was required for the customisation when speaking with the team. We’re committed to addressing this internally to ensure a better experience for all our customers going forward. Once the error was understood, thanks to your images provided, the option for you to receive the correct parts was offered but you declined and requested a return instead of a resolution. We were unable to return the pervious order received in September 2023 as it was well outside the returns window. However we can accept a return of your recent order. We understand how frustrating it can be to have to handle the disassembly yourself. As you received the bed a flat packed self assembly delivery there would be the need to disassemble it yourself to return it as per the terms and conditions you agreed upon at point of order, this is not something that has changed. Kind Regards, The Escalations Team

Posted 1 year ago

“My bed still hasn't arrived 5 days after what the delivery date should be”

Helpful Report

Posted 1 year ago

Thank you for sharing your experience, Sarah. We sincerely apologise for the delay in receiving your bed. We understand how disappointing it can be to wait longer than anticipated for your order, especially when it was expected to arrive by a specific date. Standard deliveries outside of the UK mainland are estimated delivery dates only and can take 3-5 working days to arrive from the point of dispatch. We do have this information available on the delivery page on our website, the terms and conditions and the post sale automated emails. Please accept our apologies that this was not clear to you during your purchase. All of your packages were successfully delivered on the 3rd of December. If you need further assistance or have any questions, please don’t hesitate to reach out to our customer service team. Kind Regards, The Escalations Team

Posted 1 year ago

“Bed arrived with no screws or instructions, having taken a day off work to receive the delivery and build it. Customer service not very apologetic or helpful, advised I could go and buy some myself and they'd refund up to £10, something that rang alarm bells as it clearly happens regularly. Screws arrived a whole week later (!), still without instructions which I printed off myself. Bed was very difficult to build from the instructions that were not clear, the screw holes were only marked not drilled which made it more difficult. It creaks a lot. Wishing I had just bought a bed from John Lewis to be honest.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave a review regarding your experience. We are very sorry to hear you were missing screws and instructions. The Customer Service Team suggested the alternative of a partial refund to purchase screws as a quicker resolution for you rather than waiting for the missing parts to arrive via delivery. Instructions were supplied via PDF. We are very sorry you felt this was not acceptable alternative. If you are unhappy with your frae please do feel free to contact customer service to arrange a return. We understand it can be very frustrating when such errors occur. Your feedback has been given to the relevant departments to manage and make changes where possible. Kind Regards, The Escalations Team

Posted 1 year ago

“Tewrrible, still not received it”

Helpful Report

Posted 1 year ago

“The wrong parts came… so haven’t Managed to put it back and they seem in no rush to Send me the new parts … not happy”

Helpful Report

Posted 1 year ago

Thank your for your review. We sincerely apologise for the receipt of improperly machined legs. All bed components are made to order, and the earliest possible timeframe for the reproduction and delivery of the legs is 6 full business days including a full day for dispatch and delivery. The scheduled date of delivery for the replacements is November 5th. Please accept our sincerest apologies for the error and for failing to meet your expectations in regards to the speed of your replacements. If you have any questions please do not hesitate to contact the Customer Service team directly. Kind Regards, The Escalations Team

Posted 1 year ago

“I cannot provide a review as I have not yet received the bed promised for Tuesday 25 October! I have had no bed since last Monday - since I could not accommodate two beds in my flat - and I am 81 years of age and presently not in good health. I can only say that I am appalled at the service provided by this company and so shall be seeking compensation for inconvenience and lack of earnings as an educationalist. I shall not be recommending this company to any of my acquaintances. Surely a company that champions itself as top of the range can provide a better service than this. I for one shall not be dealing with them in the future and I am surprised that the individual employed by the company to give clear updates on delivery of the item was quite unable to do so. I do not blame her - I blame those who purport to be in charge.”

Helpful Report

Posted 1 year ago

“I felt I just paid £500+ for some planks of wood, cheap material felt inferior and instruction was minimal with poor directive. Will never recommend their product ever”

Helpful Report

Posted 1 year ago

“Order at your peril. Delayed delivery followed by receipt of damaged goods. If a bed is packaged in ‘1 of 3’ boxes, all 3 boxes should be sent at the same time to fulfil the order.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to share your feedback. We sincerely apologise for the delayed delivery and the inconvenience caused by the receipt of damaged goods. All 3 boxes were collected from us all together but somehow one was split to a different depot while in transit with the courier. We acknowledge that this has not met your expectations, and we deeply regret any frustration or inconvenience this may have caused. You have since requested to return your bed frame for a full refund. This has been arranged and the refund will be processed as soon as it has been confirmed as returned. Regards, The Escalations Team

Posted 1 year ago

“I'm now told my bed needs power tools to put together. In the meantime I worked for 10 hours to attempt to build it. It's impossible to turn the screws all the way in. It's a mess. I'm so angry and let down.”

Helpful Report

Posted 1 year ago

“Still not received under bed drawer - FedEx not very helpful??!!”

Helpful Report

Posted 1 year ago

“Low Fuji Attic Bed - Instructions are not clear and painfully hard to follow, support rail was the wrong length and overhangs, drill holes do not match up on certain pieces. Not worth the $580+ I paid at all. I would leave photos but as I write this, it won't even let me upload the images to prove how poorly designed it is. Absolute scam, would not recommend.”

Helpful Report

Posted 1 year ago

Hi Reece, We would love to resolve any problems you are having. We haven't had any contact from you in regards to your concerns with the bed through our support lines or email addresses. Please contact the customer service team directly as we are unable to assist you through reviews. Kind Regards, The Escalations Team

Posted 1 year ago

“One star is too many, the instructions are just pictures, the wood is supposed to have fully predrilled holes except the bed I ordered certainly didn't so on trying to complete the hole the drill bit broke. Phoned and had someone say but it's just pine one too many times as though what was my problem! I have built lots of furniture and this was just rubbish, however, they kindly offered to send out a replacement part which should have arrived yesterday but now received email confirmation arriving next week... so my daughter will have been sleeping on a mattress on the floor for a fortnight! And don't get me started on the underbed drawer, what a piece of junk certainly not worth a fraction of what I paid, save your money and buy elsewhere, I do not recommend!!”

Helpful Report

Posted 1 year ago

“Very poor quality. The queen frame doesnt even have a middle support, which they only sell for “extra”. AVOID”

Helpful Report

Posted 1 year ago

Good Afternoon, Thank you for your review. We can see that you have been in contact with the customer service team. They have informed you that you had assembled the frame incorrectly, based on a YouTube video that pertains to a different bed entirely. You were dissatisfied when they requested for you to rebuild it properly in order to determine if the issues you were encountering persisted. As previously mentioned, the frame size you received does not include a central support as a standard feature. As there is slightly more flex in the slats than expected we will be sending you a central support, along with other components of the bed that we believe will assist in resolving this issues you have experienced now that the bed has been assembled correctly. There is no charge. Please do continue to communicate with customer service throughout this process. Regards, The Escalations Team

Posted 1 year ago

“Very disappointing! There is nothing on their site that mentions screwing the entire bed together. Not only that, a good portion of the screws cannot be screwed in because the bed rails are in the way. And the other screws are too close to the inside rail to fit any sort of drill. I'm livid. The wood is good quality, the assembly is worse than ikea at 5 times the price.”

Helpful Report

Posted 1 year ago

Thank you for your feedback. We are very sorry you were not fully aware of how our flat packed bed frames may be put together. As you were unhappy with the design of the bed frame and how it needs screws to securely keep it together we offered you the option to return the bed frame. You have declined this option. Please accept our apologies for the difficulties you've experienced and we hope that once you assemble the frame you are happy with the final product. If you do struggle with any other aspects of the assembly please let customer service know and they will be happy to assist you. Kind Regards, The Escalations Team

Posted 1 year ago

Getlaidbeds.co.uk is rated 4.4 based on 2,321 reviews