Getlaidbeds.co.uk Reviews

Name: Getlaidbeds.co.uk
Address: Barn 3-5, Wharf Way, Leicester, Leicestershire
Rating: 4.39

4.4 Rating 2,159 Reviews

84 %

of reviewers recommend Getlaidbeds.co.uk

4.4

Based on 2,159 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

020 3695 2463

Email:

hello@getlaidbeds.co.uk

Location:

Barn 3-5,
Wharf Way,
Leicester
Leicestershire
LE2 9UT

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Getlaidbeds.co.uk 5 star review on 2nd September 2025

Steph Mogford

Getlaidbeds.co.uk 5 star review on 23rd August 2025

Anonymous

Getlaidbeds.co.uk 5 star review on 21st August 2025

Manne Sandys

309

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good service overall. Assembly process was difficult due to manufacturing. I called support in relation to the pilot holes not matching up. I got through straight away and was told that I could send an email with photos of the defective pieces but this just seemed to be the way the bed was, with the pilot holes not matching up.”

Helpful Report

Posted 18 hours ago

“The mattress & Bedstead we received from this company is of outstanding quality and genuinely second to none in terms of comfort and craftsmanship. Unfortunately, the incorrect size mattress was delivered. Upon notifying customer service, who were very helpful we were informed that it would be our responsibility to repackage the mattress in order for it to be collected and replaced. Given that these mattresses are machine-packed and extremely heavy, such a requirement places an unreasonable and impractical burden on the customer. For many individuals, particularly those who are elderly or disabled, this task would be physically impossible and potentially hazardous. It is our view that the responsibility for repackaging a product delivered in error should rest entirely with the company. Furthermore, the existing policy could expose the business to legal liability should a customer sustain an injury while attempting to comply with these instructions. While the product itself is exemplary & the customer service advisor helpful, we strongly recommend that the company review its return and replacement procedures to ensure they align with both customer safety and best practice in consumer care.”

Helpful Report

Posted 1 week ago

“It's only been a week but the bed seems very sturdy and strong. It is a good quality bed. Every single person I spoke to was helpful and polite, very good service. The only thing is, that I had to order an extra slat ( for better support) and although it was meant to arrive at the same time as the bed, it arrived a day later. That meant that we had already assembled the bed and the slat was wasted because we used another plank of wood to make one.”

Helpful Report

Posted 3 weeks ago

“Bed as described - solid + decent quality but pricey. Good turnaround given customisation. Some surface marking on oak. Not an easy task to construct with 60+ screws + zero pre-assembly/ ultimate flat pack. Good communication over delivery although date was moved from order.”

Helpful Report

Posted 3 weeks ago

“Before giving full review, as we have not yet received all our items, just to make a comment. We were kept well informed with original information before bed was delivered. Bed and mattress was delivered one date late - but not a problem. However, our mattress protector and 2 Hotel Collection fitted sheets were not delivered. I mentioned to delivery men but they thought it might be in packages. It wasn't,so I telephoned yourselves straight away. I was told they had been out of stock but were now being prepared to be delivered. I requested the four leg covering protectors for the bed to be added to the order which was still with you, if it was possible, and was told that someone would contact me for payment of the £7. That was on Thursday but no-one has called and no information by email has been received. Not a problem, but if someone could just let me know the up to date position for delivery etc. Many thanks. In the process of making the bed up but looking good. Will review for you when we complete. Appreciate your time.”

Helpful Report

Posted 3 weeks ago

“Good service. Bed as expected but most parts had no label or numbers....I mean it's fairly obvious but the instructions said there were numbers. Didn't do headboard until last as it was most difficult. Worrying when it tells you to do it first. Seems comfortable and the smell is wearing off”

Helpful Report

Posted 1 month ago

“Get Laid Beds is a competitively priced and high quality UK alternative to mass-produced, imported beds. The website is simple to use and the range of products is not overwhelming.”

Helpful Report

Posted 1 month ago

“We love the look and feel of Get Laid Beds, and, for self-assembly, they are relatively easy to construct. The customer service is excellent - quick response, a real person to talk to, adaptable and helpful. The only downside is we have had a couple of little faults in the wood of the two beds we have ordered - a large splinter was on the recent one. The company always replaces which is great - so its just the extra hassle.”

Helpful Report

Posted 1 month ago

“I have bought 3 beds from here over the years, so overall I am happy. Some small paint blemishes on this last one, maybe more obvious in white than other finishes... Generally straightforward assembly but I do think the instructions would benefit from adding text instructions step by step. Also, having just built this 3rd bed from scratch I now realised that the second one I got, 2 years ago, must have been partly assembled then taken apart as I can now see that the headboard panels were not put together snuggly enough. The headboard had come fully assembled so I didn't know at the time. I think if you are selling something that has been assembled and then maybe returned to you, you need to at least check that the assembly is good.”

Helpful Report

Posted 1 month ago

“Pleased with final result, however self assembly instructions were not clear. Not impressed with delivery company - we selected a date. Late on chosen date we were told delivery would be 3 days later. Then the following day bed frame delivered with hardly any notice.”

Helpful Report

Posted 1 month ago

“The quality of this bed is excellent. The wood wash colour is not as dark as I would like. An option to go darker would be perfect. We'll pain it ourselves now, as this was not an option. Also delivery company would not enter the house. Bit ridiculous when you're on your own.”

Helpful Report

Posted 1 month ago

“Really nice bed, but for a company called “Get Laid Beds”, it’s a bit noisy.”

Helpful Report

Posted 1 month ago

“Just what I was looking for and good quality and price.”

Helpful Report

Posted 1 month ago

“Great products that live up to their promises, however the assembly instructions were pretty poor and the showroom was a bit pointless as they only had double beds on show.”

Helpful Report

Posted 2 months ago

“The quality of materials is pretty decent, but the instructions provided with the bed could have been a lot better. They're printed out on A4 paper with grainy black and white images and look like they've come out of a cheap printer. If you're spending £1,000+ you'd expect this to be a bit better. It did make the overall experience of putting it together a bit frustrating.”

Helpful Report

Posted 2 months ago

“Good quality solid beds however one star lost because of poor delivery, 2 out of 8 boxes arrived 5 days later. This isn't acceptable. I was told this was unusual by customer service team but it's clearly not as other reviews have mentioned issues too. Get Laid Beds are the ones who choose their 3rd party suppliers for their deliveries so it is very much in their control to set SLAs and manage them if they are consistently failing to meet the set standards. Offering a refund of the £29 delivery doesn't really make up for the inconvenience and stress to customers, far better to use a reliable courier and charge for it.”

Helpful Report

Posted 2 months ago

“Good quality bed that is crafted beautifully. The choice of wood is excellent and delivery was on time. The whole experience of ordering is great and it's so simple to choose a slot and make configurations to your bed.”

Helpful Report

Posted 2 months ago

“Delivery as expected, goods arrived undamaged. Assembly was straightforward. Bed is sturdy and looks good.”

Helpful Report

Posted 3 months ago

“Bed is fantastic, very well made and sturdy. Delivery was on time. Instructions for assembly could have been much better. A spare part was included in the package and this was not made clear which was very confusing.”

Helpful Report

Posted 3 months ago

“I’m really pleased with our new bed. Beautifully made, great quality. Seems really sturdy. Very good website made narrowing down our choice easier. Would recommend Get Laid Beds as a great company to deal with.”

Helpful Report

Posted 3 months ago

Getlaidbeds.co.uk is rated 4.4 based on 2,159 reviews