Getlaidbeds.co.uk Reviews

Name: Getlaidbeds.co.uk
Address: Barn 3-5, Wharf Way, Leicester, Leicestershire
Rating: 4.40

4.4 Rating 1,937 Reviews

84 %

of reviewers recommend Getlaidbeds.co.uk

4.4

Based on 1,937 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

020 3695 2463

Email:

hello@getlaidbeds.co.uk

Location:

Barn 3-5,
Wharf Way,
Leicester
Leicestershire
LE2 9UT

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Getlaidbeds.co.uk 5 star review on 22nd April 2025

297

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Our bed and mattress are exactly what we wanted, and our first night's sleep was excellent. We weren't sure oru mattress choice of 'firm' was the right one for us, but it must have been as we slept so well. It was easy to assemble and solidly designed and built. The only gripe was a disconnection between Get Laid and Furdeco, the delivery company. Get Laid had confirmed our requested delivery date and passed the job to Furdeco who acknowledged receipt of the goods well before the due delivery date. I drove 2 hours to the delivery address on the due date and waited, deterred from calling Furdeco by being number 25 in their queue. Around lunchtime, when I had to brave the call queue, I finally learnt that our delivery had not been scheduled at all. I couldn't have known that. So it was then re-scheduled for a week later. Interestingly, all the labels on the goods clearly showed the earlier delivery date. There's a system 'hole' here from the customer's viewpoint.”

Helpful Report

Posted 13 hours ago

“Quick delivery and good communication. Bed seems to be high quality and looks great (although colour a bit different to what I had expected). Assembling it myself was quite a challenge as the instructions are not particularly clear and some of the pre-drilled holes were not well aligned. Would strongly suggest paying extra for the assembly service (unfortunately not available where I live).”

Helpful Report

Posted 2 days ago

“We have been sleeping on our new bed for a week and couldn't be happier. The frame is very sturdy and we love the natural details in the wooden headboard. After a slight hiccup with the delivery date, all of our interactions with customer service have been extremely prompt, helpful and professional. A replacement slat came very promptly in place of one that we identified as having a chip in it. Thank you to the whole team!”

Helpful Report

Posted 1 week ago

“Helpful and informative regarding bed construction. Quick to respond. Everything delivered on time.”

Helpful Report

Posted 1 week ago

“Good quality workmanship, but see the review of the bed I was sent . . .”

Helpful Report

Posted 1 week ago

“An amazing bed. I've always had my beds from here. Really sturdy and look fab. Last time I bought one, there was an option to have it made...this time there wasn't that option...which was a real shame. But the bed is spot on and I would recommend them to anyone.”

Helpful Report

Posted 1 week ago

“Really helpful phone advise before purchasing online. Bed arrived promptly and safely. No issues at all. The only company I found that made 3 foot 6inch beds that looked lovely. Will use again for my other child’s bed when needed.”

Helpful Report

Posted 1 week ago

“Easy to order, good communication and delivery in timed slot”

Helpful Report

Posted 4 weeks ago

“Great service.”

Helpful Report

Posted 1 month ago

“Good quality Easy to assemble Instruction could be made easier”

Helpful Report

Posted 1 month ago

“Great company and great product, really like my new bed and it arrived exactly on time. Only slight issue I had was the way the product was packaged the screws got loose from their bag and banged around in the box, luckily didn't damage the wood of the bed but did tear up the assembly guide and there was no way to get another copy so had to work off scraps of paper re-assembed. (Reached out to support for a digital copy but never got a response)”

Helpful Report

Posted 1 month ago

Hello William, Thank you so much for your kind words about our company and your new bed! We’re thrilled to hear that it arrived on time and that you’re enjoying it. I sincerely apologise for the packaging issue you experienced with the screws and the assembly guide. That’s not the experience we want for our customers, and I understand how frustrating it must have been to work from scraps. I’m also sorry to hear that you didn’t receive a response from our support team unfortunately we have not been able to locate any communication from you requesting these. Please accept our apologies. Your feedback is invaluable, and I’ll ensure it’s shared with the relevant teams to help us improve. If you ever need assistance in the future, please don’t hesitate to reach out directly. Best regards, The Reviews Team

Posted 1 month ago

“Good quality pine. Took a bit longer to assemble but everything solid although at the moment it’s a bit creaky. Headboard was tricky to ensure it was square and symmetrical, pre-drilling a notch in the headboard boards would have helped line the top one up. Also a couple of spacers for the slats would have been helpful.”

Helpful Report

Posted 1 month ago

“Showroom experience with Ellie was good and helped determine bed and underbed storage selection. Pleased with quality of oak bed frame. Instructions for self assembly could be clearer and strength needed to insert some of the screws. Luke and Betheny from customer services responded very quickly to query and missing slat was sent out promptly.”

Helpful Report

Posted 1 month ago

“Ordered online and the bed, as a kit of parts, was delivered on time. Assembly was reasonably straightforward, however the instruction diagrams were quite small, and I needed to re-do a couple of steps to get things the right way up. The machining was not quite as precise as Ikea items,.as some holes needed deepening or opening out to allow the screws to go all the way home. Nevertheless, the finished bed is impressive!”

Helpful Report

Posted 1 month ago

“We looked at many different companies and models of bed before deciding to buy our king-size Deco bed from Get Laid Beds. This was on the basis of its elegant design and solid construction/workmanship. The price we paid was competitive with the prices charged by several other bespoke bedmakers. The company was good to deal with and their communication over the delivery itself and our initial queries following delivery was professional and helpful. We had a particular issue with the shade of the wood veneer on the delivered item. We felt that this was nothing like what we thought we had ordered. We were told that we were entitled to send the bed back if we were unhappy with it, but after some agonizing we decided we would keep it in the end. Interestingly, once we had assembled the bed and added the mattress to it, we were won over by the character of the veneer in particular. This did not clash as badly with the other colours and textures in the room as we feared it might do. In fact, we had to admit that it added something positive to them.”

Helpful Report

Posted 1 month ago

“We are absolutely satisfied with the quality of the Low Oriental Bed, we've purchased. It looks great and the instruction was easy to undertsand. I've also liked the thoughtful and reliable way to connect different pieces together. Besides that the company was dilligently informing us through the whole process when our bed was built and then shipped to us. Unfortunately, the first shipment did include some wrong parts, but once we contacted the customer support via email our issues were quickly and professionaly resolved and we've received the correct parts soon. The whole encounter with the company was great pleasure I just don't feel it's right to award all 5 stars due to the original misshipment.”

Helpful Report

Posted 1 month ago

“Instructions are terrible and pieces should be labelled, apart from that would have given 5 stars”

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Posted 2 months ago

“The bed itself is beautiful and exactly as pictured. The only room for improvement with the bed itself is that I had to do quite a bit of maths and measuring and shimmying back and forth when it came to the slats, since there were no guidelines for how far apart they should be spaced, and no markings on the inside lip of the bed frame, which would've been very helpful. As for the delivery, the delivery service with FedEx was an absolute NIGHTMARE, the worst and most absurd fiasco I've ever experienced, as they delivered to the wrong address THREE separate times, and delayed the arrival of my bed by nearly 2 weeks, wasting entire days of my life in the process, since FedEx refused to provide anything but a 12hr window of arrival, and also refused to follow my delivery instructions. The staff on the phone at Get Laid Beds were exceedingly kind and helpful through all of this, but I wish Get Laid Beds would just do away with using FedEx at all, since I think it's likely hurting their business, and it greatly soured my experience.”

Helpful Report

Posted 2 months ago

“The frames are well made but did not come with appropriate instructions, even our carpenter struggled. Also, the mattress (firm) is comfortable once you are lying on it, but the edges are curiously so soft they feel unsupported; they almost collapse under you if you sit on the edge. I thought I ordered the same mattress as last time, maybe the manufacturing has changed.”

Helpful Report

Posted 2 months ago

“Very happy with the bed quality and the fact it’s made in the UK, very happy with the delivery, not happy about the £200+ drop a week or so afterwards buts that’s how it goes.”

Helpful Report

Posted 2 months ago

Getlaidbeds.co.uk is rated 4.4 based on 1,937 reviews