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Getlaidbeds.co.uk Reviews

4.4 Rating 2,159 Reviews
84 %
of reviewers recommend Getlaidbeds.co.uk
Company Reviews Product Reviews
875
 Questions Metrics Info
4.4
Based on 2,159 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 89%
Accurate And Undamaged Orders
Greater than 92%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.6 out of 5
Returns & Refunds
Returns Process
Could Be Better
Read Getlaidbeds.co.uk Reviews
Visit Website

Phone:

020 3695 2463

Email:

hello@getlaidbeds.co.uk

Location:

Barn 3-5,
Wharf Way,
Leicester
Leicestershire
LE2 9UT

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Anonymous
Verified Buyer
“Very pleased with the company itself. I had to correct something about my order and the lady on the phone was accomodating, which was a relief given the expense a new bed is! I also like the range of beds available, which meant that we went for the Oxford bed. Finally, the free samples were good to have an idea of what would work in our bedrooms. My only piece of criticism, where things could be improved, is on the quality checks. There were parts of our bed that had a small dent, or the paint had bubbled (thankfully on the back of the headboard rather than the front), or there were spots of wood not covered in paint. That I wasn't very impressed by, as had I actually checked for quality for Get Laid Beds, I would have flagged this and sent back to the warehouse to correct. Since the defaults were small and the bed looked good overall, we left it at that.”
Helpful Report
Posted 3 months ago
Anonymous
Verified Buyer
“The bed is of really a good quality, well made and arrived promptly as advised. I would definitely have given it five stars were it not for the obscene amount of plastic used to wrap the mattress. Three layers of really thick plastic sheeting, which I've done my best to recycle responsibly, but there needs to be a rethink about how the mattresses are transported, for the sake of the environment.”
Helpful Report
Posted 3 months ago
Anonymous
Verified Buyer
“Very solid and well put together if a little rustic (definate resemblance to fence posts!) I don't doubt it will outlast the guarantee period.”
Helpful Report
Posted 3 months ago
Hayley Clarke
Verified Buyer
“We are really pleased with our new four poster bed and it was made and delivered really quickly. The assembly did take us the majority of a day but it was straightforward enough once we understood the instructions. One thing I would say is the posters do feel quite rough and we will need to sand them slightly to prevent splinters/cuts etc.”
Helpful Report
Posted 3 months ago
David Allan
Verified Buyer
“Ordering & informational emails very good. No problems.”
Helpful Report
Posted 3 months ago
Ray Beber
Verified Buyer
“As a company and website presence, easy to work with and navigate. The bed was good and as displayed and easy to assemble. All in all, a good experience.”
Helpful Report
Posted 3 months ago
Jean Magdaong Bell
Verified Buyer
“Dear Gentlemen, Received the bed frame, but haven't put together (due to space is still under renovation) but for purposes of this feedback, we took inventory of the parts and found out that the we are missing 4 60mm screws from the indicated 22 screws, we only have 18 pcs of the 60mm screws. Kindly send the missing parts ASAP. I also sent an email on this, kindly refer to that as well. Thank you/ Jean”
Helpful Report
Posted 3 months ago
Mae27
Unverified Reviewer
“Bed was a little tricky to put together but I was doing it largely on my own. Quality is good. No central support for doubles or smaller but the slats are wide and it holds up. Adding the mattress makes my bed higher than I prefer so I may buy a lower bed from getlaidbeds at some point. I would certainly use this company again. The mattress is lovely - Every night 2000 pocket sprung - and really finishes the bed off. I do recommend this mattress to go with the bed, if you can budget for it. The page is unable to upload the photo but I did try adding it.”
Helpful Report
Posted 4 months ago
Chris Milne
Verified Buyer
“No issues what soever with the service”
Helpful Report
Posted 4 months ago
Jon Allen
Verified Buyer
“Our bed and mattress are exactly what we wanted, and our first night's sleep was excellent. We weren't sure oru mattress choice of 'firm' was the right one for us, but it must have been as we slept so well. It was easy to assemble and solidly designed and built. The only gripe was a disconnection between Get Laid and Furdeco, the delivery company. Get Laid had confirmed our requested delivery date and passed the job to Furdeco who acknowledged receipt of the goods well before the due delivery date. I drove 2 hours to the delivery address on the due date and waited, deterred from calling Furdeco by being number 25 in their queue. Around lunchtime, when I had to brave the call queue, I finally learnt that our delivery had not been scheduled at all. I couldn't have known that. So it was then re-scheduled for a week later. Interestingly, all the labels on the goods clearly showed the earlier delivery date. There's a system 'hole' here from the customer's viewpoint.”
Helpful Report
Posted 4 months ago
Anonymous
Verified Buyer
“Quick delivery and good communication. Bed seems to be high quality and looks great (although colour a bit different to what I had expected). Assembling it myself was quite a challenge as the instructions are not particularly clear and some of the pre-drilled holes were not well aligned. Would strongly suggest paying extra for the assembly service (unfortunately not available where I live).”
Helpful Report
Posted 4 months ago
Laura Grieve
Verified Reviewer
“We have been sleeping on our new bed for a week and couldn't be happier. The frame is very sturdy and we love the natural details in the wooden headboard. After a slight hiccup with the delivery date, all of our interactions with customer service have been extremely prompt, helpful and professional. A replacement slat came very promptly in place of one that we identified as having a chip in it. Thank you to the whole team!”
Helpful Report
Posted 4 months ago
Anonymous
Verified Buyer
“Helpful and informative regarding bed construction. Quick to respond. Everything delivered on time.”
Helpful Report
Posted 4 months ago
Tony Kime
Verified Buyer
“Good quality workmanship, but see the review of the bed I was sent . . .”
Helpful Report
Posted 4 months ago
Hannah Holgate
Verified Buyer
“An amazing bed. I've always had my beds from here. Really sturdy and look fab. Last time I bought one, there was an option to have it made...this time there wasn't that option...which was a real shame. But the bed is spot on and I would recommend them to anyone.”
Helpful Report
Posted 4 months ago
Karen Myers
Verified Buyer
“Really helpful phone advise before purchasing online. Bed arrived promptly and safely. No issues at all. The only company I found that made 3 foot 6inch beds that looked lovely. Will use again for my other child’s bed when needed.”
Helpful Report
Posted 4 months ago
Anonymous
Verified Buyer
“Easy to order, good communication and delivery in timed slot”
Helpful Report
Posted 5 months ago
Anonymous
Verified Buyer
“Great service.”
Helpful Report
Posted 5 months ago
Osama Abughazza
Verified Buyer
“Good quality Easy to assemble Instruction could be made easier”
Helpful Report
Posted 5 months ago
William Hall
Verified Buyer
“Great company and great product, really like my new bed and it arrived exactly on time. Only slight issue I had was the way the product was packaged the screws got loose from their bag and banged around in the box, luckily didn't damage the wood of the bed but did tear up the assembly guide and there was no way to get another copy so had to work off scraps of paper re-assembed. (Reached out to support for a digital copy but never got a response)”
Helpful Report
Posted 6 months ago
Hello William, Thank you so much for your kind words about our company and your new bed! We’re thrilled to hear that it arrived on time and that you’re enjoying it. I sincerely apologise for the packaging issue you experienced with the screws and the assembly guide. That’s not the experience we want for our customers, and I understand how frustrating it must have been to work from scraps. I’m also sorry to hear that you didn’t receive a response from our support team unfortunately we have not been able to locate any communication from you requesting these. Please accept our apologies. Your feedback is invaluable, and I’ll ensure it’s shared with the relevant teams to help us improve. If you ever need assistance in the future, please don’t hesitate to reach out directly. Best regards, The Reviews Team
Posted 6 months ago
Getlaidbeds.co.uk is rated 4.4 based on 2,159 reviews
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