Get Laid Beds Reviews

4.5 Rating 1,311 Reviews
86 %
of reviewers recommend Get Laid Beds
4.5
Based on 1,311 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 92%
Accurate And Undamaged Orders
Greater than 92%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.5 out of 5
Returns & Refunds
Returns Process
Could Be Better
Read Get Laid Beds Reviews
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Phone:

020 3695 2463

Location:

Barn 3-5,
Wharf Way,
Leicester
Leicestershire
LE2 9UT

Get Laid Beds 5 star review on 26th March 2024
Julian Oram
Get Laid Beds 5 star review on 18th March 2024
Charlotte Packenas
Get Laid Beds 5 star review on 8th March 2024
Craig Atkinson
Get Laid Beds 5 star review on 8th March 2024
Craig Atkinson
Get Laid Beds 5 star review on 2nd March 2024
Tunde Balazs
Get Laid Beds 5 star review on 27th February 2024
Grahame Robertson
Get Laid Beds 5 star review on 19th December 2023
Angela Kay
198
Anonymous
Anonymous  // 01/01/2019
I received a delivery for the wrong size of bed. Customer service over the phone suggested to take some photos to be sent by email. The response consistently denied that the bed was the wrong size. It took several email exchanges to establish that the person replying was using a size chart that it is nowhere to be found on the Get Laid Beds website. It also insisted that a charge of £25 was required for a return again nowhere to be found in the Terms & Conditions and that a refund would take up to 14 days to take place. I was constantly challenged as I was lying. They sent a Petite Double Bed instead of a Small Double Bed. I am still waiting to know what is going to be done.
Helpful Report
Posted 1 month ago
Not happy with size of bed as it is too small for a standard double mattress and shouldn't have been sold as a standard double. Then customer service informed me I would have to pay to return it. Very disappointed.
Helpful Report
Posted 1 month ago
Good Afternoon, Thank you for your review. We are very sorry that the dimensions caused any confusion for you. With the space saver ottoman frame the mattress will over hang as described on the dimensions provided. The returns procedure will fall under the standard terms and conditions as stated on our website. Once again please accept our apology for any frustrations caused. Kind Regards, The Get Laid Beds Team
Posted 1 month ago
Three days wasted with agreed deliveries that didn’t take place. How hard can it be to send out a bed?! Customer service was good, but reactive not proactive - each time I had to call to find out where my bed was to be told it was still not on the van for delivery. Bed itself is pretty good, but the hassle to get it kind of shadowed getting it.
Helpful Report
Posted 2 months ago
Good Afternoon, We are very sorry for the delay that you experienced. Please accept our apology and partial refund for the dispatch mistake and 3rd party courier delay. Kind Regards, The Get Laid Beds Team
Posted 2 months ago
The Bed is ok. Customer service extremely poor. Bed has been delivered on the due date. However, mattress was not delivered on due date and l had to waste a lot of time contacting them to understand what has happened and to ask them to deliver it before Christmas instead of after as they intended due to their lack of staff . I had also contacted them before the delivery date to ensure everything was in place and when they came home they had not brought the mattress !!
Helpful Report
Posted 3 months ago
Good Afternoon, Thank you for your review. The original delivery team was halved due to sickness and were unable to carry the mattress to your room alone. The decision was made by the dispatch and transport management team to have your mattress delivered my a 3rd party courier one day later than the rest of your order. This decision was made so that you could still have the white glove " to the room" service with two men delivery team with the mattress too. We are very sorry that the dispatch team did not make you or the customer service team aware in advance of this decision and that we both only found out on the day. Despite our best efforts the 3rd party courier let us down and tried to deliver the mattress on a date most suitable to them rather than yourself, despite us making arrangements to your needs. However it was still successfully delivered one day later than your bed frame. Please do accept our apology for the inconvenience caused to you. Kind Regards, The Get Laid Beds Team
Posted 2 months ago
It was a great disappointment that you would not assemble the beds.
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Posted 3 months ago
Thank you for leaving a review. We are sorry that we do not offer the assembly service in your area currently. We are hoping to continue to expand our catchment areas and hope to cover as much of the UK as possible in the future. Kind Regards, The Get Laid Beds Team
Posted 3 months ago
Bed delivered with incorrect parts, still waiting for the correct parts to be delivered. Customer service have been helpful but slow to respond. Currently unclear how long the issue will take to resolve.
Helpful Report
Posted 3 months ago
Thank you for taking the time to leave a review. We have arranged to rectify the mistake and the correct parts will be with you for the earliest date they can be made and dispatched. Please accept our apologies for the issues and the small delay in responding, you were responded to within 24 hrs of each email. During our busiest period it can take longer than normal for the team to respond. Please do not hesitate to contact customer service again if you need any further assistance. Kind Regards, The Get Laid Beds Team
Posted 3 months ago
Disappointed with my latex mattress. It was very well wrapped, however, had a dirty mark on the mattress. Which was obviously on before it was wrapped. The cover also has a few clicks in the material. Reading through the terms and conditions there does not seem very much you can do if you are not happy with the mattress that does not incur the expense of returning it. The mattress arrived on Tuesday and is still giving off an unpleasant smell although I have had the windows open.
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Posted 5 months ago
Get Laid Beds has asked me to write a review when unfortunately my bed was not delivered as arranged. They have promised to make good their mistake by making me a new bed and delivering it within the week. Wish me luck!
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Posted 5 months ago
Good morning, Thank you for your review. We are very sorry that your original bed was not delivered as booked despite leaving Get Laid Beds on time and as expected. We arranged for a full replacement to be made and delivered within 4 days of the original failed delivery. I can see that this has been successfully received by you. Once again please accept our apologies for the failed delivery. Kind regards, Marie Customer Service Manager
Posted 5 months ago
Looks good but is not of much substance as the slates are so wide apart. At 10cm have discovered too wide for my mattress. Disappointed overall with the picture showing slates misleading - and no information on this available in dimensions, surprising given that many mattresses require less of a gap. One of the slates split also.
Helpful Report
Posted 6 months ago
Good Afternoon, Thank you for your review. The 3D image is for illustration purposes only as each size bed frame will have a different number of slats. We are very sorry this caused any confusion of inconvenience to you. You have been in contact with the customer service team and we are replacing the slat that has split upon assembly and they have also made arrangements for additional slats to be sent to make the slat gaps smaller for you. We do hope that once you have these additional slats you will be able to continue to enjoy your bed frame. Kind Regards, Marie Customer Service Manager
Posted 6 months ago
Not really impressed to be honest. Firstly, The optional extra side bedside table piece came with damage to it. It wasn't huge, but noticeable and when paid £79 extra for essentially a couple of pieces of wood I wasn't expecting it to be damaged. Emailed the company website a number of times and got no response which I found very frustrating. Tried with and without attachments so don't see any way that it won't have got through. And when I emailed before purchasing I got a response very quickly regarding my query. It seems they're not interested now I've made my purchase. Poor customer service in summary. In terms of the bed, I'll caveat this as I assembled myself (I needed the bed asap and the information seemed to suggest it would be an easy assemble and I do quite a lot of DIY). However it isn't as sturdy as I imagined it would be. The headboard has quite a lot of movement in it and the pieces don't sit flush where they should be after I needed to move it across the room. I found the picture instructions quite confusing a lot of the time and felt there could have been worded explanations in addition to the pictures. I certainly wouldn't call it an easy assemble. I wouldn't recommend assembling yourself and would choose a different company who would assemble if need sooner than the assembly delivery allows for. The price they offer to assemble is very reasonable, and would also have been able to show them the damage to the bedside table so my first review point probably wouldn't be an issue either. So I'll give it an extra star because in principle it is a good service, just hasn't been for me. However I'm not really convinced it is my assembly that has caused the problems rather than just not being the most sturdy of designs that doesn't cope with being moved a couple of feet across the room.
Helpful Report
Posted 6 months ago
Good Afternoon, We are very sorry but we have not received any correspondence from you in any of our Customer Service Inboxes, Spam folders, Live chat or phone records. This is why you have not had a timely response. The team have replied to one of your old email chains in the hope it reaches you. They have requested information so they can assist you further with your delivery damage and of course any other concerns you may have with its assembly. Please be assured once we hear from you they will be able to come to a resolution for you. Kind regards, Marie Customer Service Manager
Posted 6 months ago
This is the second shoreditchin I've ordred. My order though was honey satin to match other pine bedroom furniture, the item received was more cinamon/coffee in colour. Whilst the frame is hidden, the headboard isn't, pillows cover it so I can live with it as I don't want the hassle of dismantling and reassembling another bed. The bed is well constructed but creaks more than the first, the lats don't sit equally on the joists either, overlapping on one side or short on the other despite pre drilled holes (7" and 4" using the middle holes and 5" and 5.5" with the first and furthest), something I don't remember being issue with the first bed. It's a good bed though it would have been nice to have got what I ordered.
Helpful Report
Posted 6 months ago
Good Afternoon, Thank you for your honest review. We are very sorry for your disappointment in your new order. I can see that you have been in contact with Customer Services and they have arranged the assembly team to come out and assess the creaking and take replacement components to use to help alleviate it. If you need any further assistance please do not hesitate to contact customer services directly. Kind regards, Marie Customer Service Manager
Posted 6 months ago
very disappointed on quality of the bed. having read the reviews I had high expectations on bed being solid and good quality. I was really disappointed especially given the price and the length i went to afford it...
Helpful Report
Posted 7 months ago
Good Morning, We are sorry to hear you are in happy with your bed frame. We would certainly like to put this right. Please contact the customer service team directly on hello@getlaidbeds.co.uk with any photos that you feel represent the concern you have and they will be able to assist you further. Kind Regards, Marie Customer Service Manager
Posted 7 months ago
The quality of the product is good, however the headboard has a blemish on it, and one of the floating shelves isn't level
Helpful Report
Posted 8 months ago
Good Afternoon, Thank you for leaving an honest review. We are very sorry you had issues with your order. I can see that you have been in contact with the customer service team and they have made arrangements to rectify this for you. Once again please accept our apologies for any frustrations caused to you . Kind Regards, Marie Customer Service Manager
Posted 8 months ago
It's a second bed I bought from you and I don't like this one. The colour seems to be completely wrong. I ordered "cinnamon" but i looks more like "ash" from your website. Every time I look at it I think I don't like it.
Helpful Report
Posted 8 months ago
Good Morning, We are sorry to hear that you do not like the colour of your frame. Please contact customer service directly and we will be able to assist you with this. Please email them directly using hello@getlaidbeds.co.uk with your order ID in the subject line and a brief description of your concerns as well as photos of the finish you have received. Kind Regards, Marie Customer Service Manager
Posted 8 months ago
Really disappointed. Arrived with missing screws and some components just don't fit as they should. Bed also creaks so loudly that it wakes my newborn up every time I come to bed. Two stars is actually a bit generous for what is actually quite a poor product.
Helpful Report
Posted 9 months ago
Good Afternoon, We are very sorry to hear that you are unhappy with your bed frame . Please do contact customer service directly at hello@getlaidbeds.co.uk and the team can certainly look into the issues of creaking you are having with your bed frame. Kind regards, Marie Customer Service Manager
Posted 9 months ago
The original express service got canceled, had to reschedule for a week later. Received a bed with faulty parts - so couldn't get my bed assembled, currently have to wait 2 weeks for the redelivery of the parts and assembly. Time between original delivery date and the scheduled date as of right now is a month. The Delivery/assembly personnel and customer service representative handling the original purchase order (Thia) were lovely.
Helpful Report
Posted 10 months ago
Good Afternoon, Thank you for taking the time to leave a review. We are very sorry were were unable to fulfil the delivery for the 10th of May under the express service. Due to the type of bed design and the chosen hardwood we were unable to push this through for a service that is not normally available on this style bed frame, despite the best efforts of the customer service team. The additional fee was refunded for you. A new delivery date was offed and accepted for the 17th of May. The selected assembly service is only available once a week in your area therefor this date was the soonest we could offer you with the same service. The bed arrived and sadly there was an error with the long rails, these parts could have been assembled by the team in the meantime to allow you to use the bed before the replacement parts were delivered, however a decision was made on the day not to assemble the bed. A delivery date of the 31st of May has been offered for the replacement parts to be delivered and bed assembled. Due to all parts being made to order they do need to go through the correct production process which means they could not be made any sooner. This turnaround time is also due to the assembly service only being available in your area once a week. We are very sorry that we did not meet your expectations, its very disappointing for us to have an unhappy customer. I do hope that once you have received your replacement parts you are able to enjoy your bed for many years to come. Kind Regards, Marie Customer Service Manager
Posted 10 months ago
A couple of reasons for the poor review. When the installation team arrived, it was difficult for them to nail the panels at equidistant spaces. It would be good if the beds are designed with marking for the panels to be nailed so that the installation team doesn't have to approximate anything. Then, post-installation, the bed seems flimsy. There needs to be better nailing and more support in the middle to provide more solidity to the structure of the bed. Franqui and Favid from the installation team were really good. Thanks, Karan.
Helpful Report
Posted 10 months ago
Good Afternoon, Thank you for your feedback we really do appreciate it. We've not had any direct contact from you nor the drivers regarding the points you have raised. The delivery teams are trained to be able to assemble all size beds with the slats evenly spaced. We are unable to provide markings or pre drilled holes for where the slats need to be due to the fact our beds are made to order therefor will vary in size and slat requirements depending on if and how the customer has customised the bed frame. They may choose to add additional slats, these would not be catered for if we were to limit the positioning to a standard beds requirement. Your bed frame is an very simplistic design, we apologise if you feel that it is not the structure you were expecting for that type of design. If you wish to discuss your options please do contact the Customer Service team directly on hello@getlaidbeds.co.uk. Kind Regards, Marie Customer Service Manager
Posted 10 months ago
Asking for a review short of me receiving my full order maybe not the best time. The frame is still sat in my spare room awaiting the remaining box for delivery which I am assuming will contain the screws/bolts to fix the frame together. Wood looks great, box looks lovely. Yet to make judgement on a bed yet nearly a week late!
Helpful Report
Posted 10 months ago
Good Afternoon, Thank you for taking the time to leave a review. We are very sorry the automated email that is sent to every customer reached you before you were able to receive all parts of you bed frame. I have looked into the points you have raised in your review and can see that your order was due on the 26th of April. At that time you had received all but 1 box on the day planned. One box was accidentally split up from the rest by the delivery courier. This arrived on the 29th. 3 days later than planned. We are very sorry for this delay. The customer service team were attentive to you needs from the very first day the box was delayed. Upon receiving this remaining box there were vital parts missing which caused a further delay to your assembly. The team arranged these parts to be sent out as a priority as well as a partial refund as an apology for the delays caused to you. We are very sorry for the issues you had with your order, this is certainly not the experience we would expect for our customers. If you have any further questions please do not hesitate to contact our helpful customer service team on hello@getlaidbeds.co.uk. Kind Regards, Marie Customer Service Manager
Posted 10 months ago
The order process was very simple and I booked in for delivery on 13th April. I got the 8.37 to 10.37 slot and the delivery van (Panther Logistics) turned up within the slot, albeit towards the end. Not an issue. However, that's when the problems started. After putting two packages in the required bedroom, the two lads brought the mattress in. After much sucking of air through teeth, they declared that they weren't allowed to bend the mattress and therefore couldn't take it upstairs. I protested that we already had two super king beds upstairs and they were no trouble. The lads stood their ground and refused. They even phoned the office and put me on the line. The voice at the other end confirmed that they had a legal (I think) agreement with Just Laid that they weren't allowed to bend any mattress. These two didn't even attempt to get it up the stairs before giving up. My only options were to do it myself or they could take the whole lot back. I chose to keep it as I needed thebed for weekend guests. Minutes after they had left, I then discovered that we only had 3 of the 4 packages that were supposed to have been delivered. I called the lads and the reply was that, yes they knew there were only 3 packages and it wasn't their fault. It didn't occur to them to tell me that before leaving. I then called both Get Laid Beds and Panther, both saying that I would hear within 24 hours about a redelivery. It's now Sunday 16th April and I've heard nothing. I have half a bed and my weekend guests had to sleep on the mattress on the floor. No idea where the rest of the bed is or whether the rest of it is in the box that's missing. 2 stars for the order process and timely arrival of the courier. No stars for the rest of the process. Don't know if the product is any good because I still haven't got it all.
Helpful Report
Posted 11 months ago
Good Afternoon, Thank you for taking the time to leave a review. We are very sorry that our chosen delivery company was unable to successfully deliver your mattress to the room and then upon closer inspection failed to deliver all the parts they collected from us. This is certainly not the service we expect for our customers. The delivery team are instructed not to overly bed the mattresses and are advised that if they are likely to cause damage to a customers property not to proceed. This is true for all couriers. However this is at the discretion of the delivery team on the day. We are sorry this does not meet your expectations for the delivery. We had been advised that the courier would contact you directly to arrange re delivery of the missing parts as this is the contract we have with them. However it is in our best interest to also follow up on this and I am sorry the advisor involved did not follow standard procedure. Please be assured they have been managed accordingly. The outstanding items have been deemed as "missing" by the courier. We have been in contact with yourself to make arrangements for the required parts to be remade for you and sent out as soon a possible. These will be dispatched with a different courier. We are very sorry for the frustrations and disappointment caused by our services. We do hope that once you have received your replacement parts you will be able to enjoy your bed for many years to come. Once again please accept our apologies for the issues you have experienced. Kind Regards, Marie Customer Service Manager
Posted 11 months ago
Delivery was due on Thursday March 30th. I was disappointed, because everything was going well and I had been given some help over the arrival time of my bed, because I live with Parkinson's. Unfortunately, due to some administrative error, an incorrectly sized part was included, so the pleasant and efficient men were unable to complete the construction. They were apologetic and informed the office. The next morning I received a polite email from Cara, saying that the first date that they could deliver the correct item and complete the construction of my bed , was Wednesday April 5th, and they could not give me a time. I replied, saying that I had a Zoomed study session from2.00-4.00pm on that date, so didn't wish to have their noises in the background. Cara couldn't reassure me as to the exact time, which I do understand, As I did NOT wish to wait until after the Easter holiday, which would mean 10 days without my new bed, I have reluctantly agreed to this. The company has reimbursed me £25.00 for the original delivery. I am not really contented with this compromised situation, as the bed that I am having to use currently is not so suitable for the effects of PD, and is up a further flight of stairs. I cannot comment on the bed itself, it is only the delivery that I can review and not the actual bed, which I hope and believe, due to other reviews, will prove more than satisfactory.
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Posted 11 months ago
Get Laid Beds is rated 4.5 based on 1,311 reviews