Getlaidbeds.co.uk Reviews

Name: Getlaidbeds.co.uk
Address: Barn 3-5, Wharf Way, Leicester, Leicestershire
Rating: 4.40

4.4 Rating 1,941 Reviews

84 %

of reviewers recommend Getlaidbeds.co.uk

4.4

Based on 1,941 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

020 3695 2463

Email:

hello@getlaidbeds.co.uk

Location:

Barn 3-5,
Wharf Way,
Leicester
Leicestershire
LE2 9UT

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Getlaidbeds.co.uk 5 star review on 22nd April 2025

297

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very disappointed. I placed an order with George Dax 29th August. I paid into your bank to save you credit card fees as arranged 30th August reference 214019, the Order ID in your email 29th August. I was very clear with a delivery date Wednesday, 25th September 2024. We arrived a day before from Australia to take this delivery and build and use the beds. Your systems failed. You failed to recognise the payment. You cancelled the order. You failed to let me know you cancelled the order. This is terrible and very rude! You had the money but you never made an effort to connect it to my order. The order did not arrive as needed. I spoke to an American Cara, I think. She did her best to correct the problem and we got our beds 4th October, just 3 days before we returned to Australia. I thank you for fixing the problem. No formal apology from your management nor any credit for the massive inconvenience has been received. The beds look great.”

Helpful Report

Posted 6 months ago

“The instructions manual is really poorly made, with some steps requiring to screw in parts based on the location of the ones installed in the following step. Some pre-drilled holes were not lined up properly, some parts had slight dints in them. For the price I was also expecting higher finishes/quality, especially when I make a point of buying UK-made to support our economy.”

Helpful Report

Posted 8 months ago

Thank you for your feedback. We are very sorry you have had difficulties with your order. We are unable to find any communication from you to our customer service team in regards to the difficulties you are having. Please do reach out to them directly as they may be able to assist you with a solution. Regrettably we are unable to assist you through reviews. Kind Regards, The Escalations Team

Posted 8 months ago

“The bed was made of very soft wood. They don't provide the proper fasteners so that the pieces pull together tightly and permanently. One side of the bed can literally wiggle out of the headboard because the mortise must have cracked. I should have purchased the hard wood, now that I know the poor quality of the soft wood. Also, the varnish was poorly and unevenly applied. I wanted to love this bed because it came in a Full XL size, but I regret the purchase. Thankfully, my husband is a carpenter and is adding braces to make this a secure piece of furniture.”

Helpful Report

Posted 8 months ago

Good Afternoon, Thank you for taking the time to leave a review. We are very sorry to hear that you are unhappy with your bed frame. There as been no communication from you to our customer service team regarding your concerns. Scandinavian pine is classed as a soft wood but is still durable for furniture. With all of our beds we supply metal screws to secure the mortice and tenon joints together, along with other components such as the slats to the inside long rails. Our customer service team are available to contact via phone call, email and live chat and will endeavour to respond within 24 working hours. Please contact them with our concerns and they can offer a swift resolution for you. Kind Regards, The Escalations Team

Posted 8 months ago

“Value does not match quality. Low effort put into instructions and no guides for the pieces of wood at all. Pieces were not flush, and the wrong nails were used with the caps.”

Helpful Report

Posted 1 year ago

“I received a delivery for the wrong size of bed. Customer service over the phone suggested to take some photos to be sent by email. The response consistently denied that the bed was the wrong size. It took several email exchanges to establish that the person replying was using a size chart that it is nowhere to be found on the Get Laid Beds website. It also insisted that a charge of £25 was required for a return again nowhere to be found in the Terms & Conditions and that a refund would take up to 14 days to take place. I was constantly challenged as I was lying. They sent a Petite Double Bed instead of a Small Double Bed. I am still waiting to know what is going to be done.”

Helpful Report

Posted 1 year ago

“Not happy with size of bed as it is too small for a standard double mattress and shouldn't have been sold as a standard double. Then customer service informed me I would have to pay to return it. Very disappointed.”

Helpful Report

Posted 1 year ago

Good Afternoon, Thank you for your review. We are very sorry that the dimensions caused any confusion for you. With the space saver ottoman frame the mattress will over hang as described on the dimensions provided. The returns procedure will fall under the standard terms and conditions as stated on our website. Once again please accept our apology for any frustrations caused. Kind Regards, The Get Laid Beds Team

Posted 1 year ago

“Three days wasted with agreed deliveries that didn’t take place. How hard can it be to send out a bed?! Customer service was good, but reactive not proactive - each time I had to call to find out where my bed was to be told it was still not on the van for delivery. Bed itself is pretty good, but the hassle to get it kind of shadowed getting it.”

Helpful Report

Posted 1 year ago

Good Afternoon, We are very sorry for the delay that you experienced. Please accept our apology and partial refund for the dispatch mistake and 3rd party courier delay. Kind Regards, The Get Laid Beds Team

Posted 1 year ago

“The Bed is ok. Customer service extremely poor. Bed has been delivered on the due date. However, mattress was not delivered on due date and l had to waste a lot of time contacting them to understand what has happened and to ask them to deliver it before Christmas instead of after as they intended due to their lack of staff . I had also contacted them before the delivery date to ensure everything was in place and when they came home they had not brought the mattress !!”

Helpful Report

Posted 1 year ago

Good Afternoon, Thank you for your review. The original delivery team was halved due to sickness and were unable to carry the mattress to your room alone. The decision was made by the dispatch and transport management team to have your mattress delivered my a 3rd party courier one day later than the rest of your order. This decision was made so that you could still have the white glove " to the room" service with two men delivery team with the mattress too. We are very sorry that the dispatch team did not make you or the customer service team aware in advance of this decision and that we both only found out on the day. Despite our best efforts the 3rd party courier let us down and tried to deliver the mattress on a date most suitable to them rather than yourself, despite us making arrangements to your needs. However it was still successfully delivered one day later than your bed frame. Please do accept our apology for the inconvenience caused to you. Kind Regards, The Get Laid Beds Team

Posted 1 year ago

“It was a great disappointment that you would not assemble the beds.”

Helpful Report

Posted 1 year ago

Thank you for leaving a review. We are sorry that we do not offer the assembly service in your area currently. We are hoping to continue to expand our catchment areas and hope to cover as much of the UK as possible in the future. Kind Regards, The Get Laid Beds Team

Posted 1 year ago

“Bed delivered with incorrect parts, still waiting for the correct parts to be delivered. Customer service have been helpful but slow to respond. Currently unclear how long the issue will take to resolve.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave a review. We have arranged to rectify the mistake and the correct parts will be with you for the earliest date they can be made and dispatched. Please accept our apologies for the issues and the small delay in responding, you were responded to within 24 hrs of each email. During our busiest period it can take longer than normal for the team to respond. Please do not hesitate to contact customer service again if you need any further assistance. Kind Regards, The Get Laid Beds Team

Posted 1 year ago

“Disappointed with my latex mattress. It was very well wrapped, however, had a dirty mark on the mattress. Which was obviously on before it was wrapped. The cover also has a few clicks in the material. Reading through the terms and conditions there does not seem very much you can do if you are not happy with the mattress that does not incur the expense of returning it. The mattress arrived on Tuesday and is still giving off an unpleasant smell although I have had the windows open.”

Helpful Report

Posted 1 year ago

“Get Laid Beds has asked me to write a review when unfortunately my bed was not delivered as arranged. They have promised to make good their mistake by making me a new bed and delivering it within the week. Wish me luck!”

Helpful Report

Posted 1 year ago

Good morning, Thank you for your review. We are very sorry that your original bed was not delivered as booked despite leaving Get Laid Beds on time and as expected. We arranged for a full replacement to be made and delivered within 4 days of the original failed delivery. I can see that this has been successfully received by you. Once again please accept our apologies for the failed delivery. Kind regards, Marie Customer Service Manager

Posted 1 year ago

“Looks good but is not of much substance as the slates are so wide apart. At 10cm have discovered too wide for my mattress. Disappointed overall with the picture showing slates misleading - and no information on this available in dimensions, surprising given that many mattresses require less of a gap. One of the slates split also.”

Helpful Report

Posted 1 year ago

Good Afternoon, Thank you for your review. The 3D image is for illustration purposes only as each size bed frame will have a different number of slats. We are very sorry this caused any confusion of inconvenience to you. You have been in contact with the customer service team and we are replacing the slat that has split upon assembly and they have also made arrangements for additional slats to be sent to make the slat gaps smaller for you. We do hope that once you have these additional slats you will be able to continue to enjoy your bed frame. Kind Regards, Marie Customer Service Manager

Posted 1 year ago

“Not really impressed to be honest. Firstly, The optional extra side bedside table piece came with damage to it. It wasn't huge, but noticeable and when paid £79 extra for essentially a couple of pieces of wood I wasn't expecting it to be damaged. Emailed the company website a number of times and got no response which I found very frustrating. Tried with and without attachments so don't see any way that it won't have got through. And when I emailed before purchasing I got a response very quickly regarding my query. It seems they're not interested now I've made my purchase. Poor customer service in summary. In terms of the bed, I'll caveat this as I assembled myself (I needed the bed asap and the information seemed to suggest it would be an easy assemble and I do quite a lot of DIY). However it isn't as sturdy as I imagined it would be. The headboard has quite a lot of movement in it and the pieces don't sit flush where they should be after I needed to move it across the room. I found the picture instructions quite confusing a lot of the time and felt there could have been worded explanations in addition to the pictures. I certainly wouldn't call it an easy assemble. I wouldn't recommend assembling yourself and would choose a different company who would assemble if need sooner than the assembly delivery allows for. The price they offer to assemble is very reasonable, and would also have been able to show them the damage to the bedside table so my first review point probably wouldn't be an issue either. So I'll give it an extra star because in principle it is a good service, just hasn't been for me. However I'm not really convinced it is my assembly that has caused the problems rather than just not being the most sturdy of designs that doesn't cope with being moved a couple of feet across the room.”

Helpful Report

Posted 1 year ago

Good Afternoon, We are very sorry but we have not received any correspondence from you in any of our Customer Service Inboxes, Spam folders, Live chat or phone records. This is why you have not had a timely response. The team have replied to one of your old email chains in the hope it reaches you. They have requested information so they can assist you further with your delivery damage and of course any other concerns you may have with its assembly. Please be assured once we hear from you they will be able to come to a resolution for you. Kind regards, Marie Customer Service Manager

Posted 1 year ago

“This is the second shoreditchin I've ordred. My order though was honey satin to match other pine bedroom furniture, the item received was more cinamon/coffee in colour. Whilst the frame is hidden, the headboard isn't, pillows cover it so I can live with it as I don't want the hassle of dismantling and reassembling another bed. The bed is well constructed but creaks more than the first, the lats don't sit equally on the joists either, overlapping on one side or short on the other despite pre drilled holes (7" and 4" using the middle holes and 5" and 5.5" with the first and furthest), something I don't remember being issue with the first bed. It's a good bed though it would have been nice to have got what I ordered.”

Helpful Report

Posted 1 year ago

Good Afternoon, Thank you for your honest review. We are very sorry for your disappointment in your new order. I can see that you have been in contact with Customer Services and they have arranged the assembly team to come out and assess the creaking and take replacement components to use to help alleviate it. If you need any further assistance please do not hesitate to contact customer services directly. Kind regards, Marie Customer Service Manager

Posted 1 year ago

“very disappointed on quality of the bed. having read the reviews I had high expectations on bed being solid and good quality. I was really disappointed especially given the price and the length i went to afford it...”

Helpful Report

Posted 1 year ago

Good Morning, We are sorry to hear you are in happy with your bed frame. We would certainly like to put this right. Please contact the customer service team directly on hello@getlaidbeds.co.uk with any photos that you feel represent the concern you have and they will be able to assist you further. Kind Regards, Marie Customer Service Manager

Posted 1 year ago

“The quality of the product is good, however the headboard has a blemish on it, and one of the floating shelves isn't level”

Helpful Report

Posted 1 year ago

Good Afternoon, Thank you for leaving an honest review. We are very sorry you had issues with your order. I can see that you have been in contact with the customer service team and they have made arrangements to rectify this for you. Once again please accept our apologies for any frustrations caused to you . Kind Regards, Marie Customer Service Manager

Posted 1 year ago

“It's a second bed I bought from you and I don't like this one. The colour seems to be completely wrong. I ordered "cinnamon" but i looks more like "ash" from your website. Every time I look at it I think I don't like it.”

Helpful Report

Posted 1 year ago

Good Morning, We are sorry to hear that you do not like the colour of your frame. Please contact customer service directly and we will be able to assist you with this. Please email them directly using hello@getlaidbeds.co.uk with your order ID in the subject line and a brief description of your concerns as well as photos of the finish you have received. Kind Regards, Marie Customer Service Manager

Posted 1 year ago

“Really disappointed. Arrived with missing screws and some components just don't fit as they should. Bed also creaks so loudly that it wakes my newborn up every time I come to bed. Two stars is actually a bit generous for what is actually quite a poor product.”

Helpful Report

Posted 1 year ago

Good Afternoon, We are very sorry to hear that you are unhappy with your bed frame . Please do contact customer service directly at hello@getlaidbeds.co.uk and the team can certainly look into the issues of creaking you are having with your bed frame. Kind regards, Marie Customer Service Manager

Posted 1 year ago

“The original express service got canceled, had to reschedule for a week later. Received a bed with faulty parts - so couldn't get my bed assembled, currently have to wait 2 weeks for the redelivery of the parts and assembly. Time between original delivery date and the scheduled date as of right now is a month. The Delivery/assembly personnel and customer service representative handling the original purchase order (Thia) were lovely.”

Helpful Report

Posted 1 year ago

Good Afternoon, Thank you for taking the time to leave a review. We are very sorry were were unable to fulfil the delivery for the 10th of May under the express service. Due to the type of bed design and the chosen hardwood we were unable to push this through for a service that is not normally available on this style bed frame, despite the best efforts of the customer service team. The additional fee was refunded for you. A new delivery date was offed and accepted for the 17th of May. The selected assembly service is only available once a week in your area therefor this date was the soonest we could offer you with the same service. The bed arrived and sadly there was an error with the long rails, these parts could have been assembled by the team in the meantime to allow you to use the bed before the replacement parts were delivered, however a decision was made on the day not to assemble the bed. A delivery date of the 31st of May has been offered for the replacement parts to be delivered and bed assembled. Due to all parts being made to order they do need to go through the correct production process which means they could not be made any sooner. This turnaround time is also due to the assembly service only being available in your area once a week. We are very sorry that we did not meet your expectations, its very disappointing for us to have an unhappy customer. I do hope that once you have received your replacement parts you are able to enjoy your bed for many years to come. Kind Regards, Marie Customer Service Manager

Posted 1 year ago

Getlaidbeds.co.uk is rated 4.4 based on 1,941 reviews