Getlaidbeds.co.uk Reviews

Name: Getlaidbeds.co.uk
Address: Barn 3-5, Wharf Way, Leicester, Leicestershire
Rating: 4.39

4.4 Rating 2,160 Reviews

84 %

of reviewers recommend Getlaidbeds.co.uk

4.4

Based on 2,160 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

020 3695 2463

Email:

hello@getlaidbeds.co.uk

Location:

Barn 3-5,
Wharf Way,
Leicester
Leicestershire
LE2 9UT

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Getlaidbeds.co.uk 5 star review on 2nd September 2025

Steph Mogford

Getlaidbeds.co.uk 5 star review on 23rd August 2025

Anonymous

Getlaidbeds.co.uk 5 star review on 21st August 2025

Manne Sandys

309

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bed frame is good no complaints. We also bought the recommended mattress. It is ridiculously high on the bed as slats sit quite high. Having simply unpacked, the mountains of plastic to see what it's like. We requested to exchange the next day. VERY DISAPPOINTEDLY the answer was no. So many online firms offer replacement, as do they, on certain mattresses. But the lack of willingness and service to work with a customer, willing to pay the same and cover delivery charges was unexpected, and counter constructive for them. Their advice was I could try and sell it. Thanks for that”

Helpful Report

Posted 7 months ago

Hello Nick, Thank you for sharing your feedback with us. I’m glad to hear that you’re satisfied with the bed frame itself but I’m sorry to learn that the mattress height is causing you issues. We understand how important it is for our customers to be happy with their purchases. While we do have certain policies in place regarding mattress returns, I regret that we couldn’t accommodate your request this time. Your thoughts about customer service have been noted, and we’ll certainly take this feedback into consideration as we strive to improve. If there’s anything else we can do to assist you, please feel free to reach out to us at hello@getlaidbeds.co.uk. Regards, The Escalations Team

Posted 7 months ago

“My experience with Get Laid Beds was a mixed bag. While the bed looks decent now that it's assembled, the journey to get there was fraught with issues. Damaged wood, a mouldy slat, and vague instructions made the assembly process far more difficult than it should have been. The colour was also much paler than advertised online. Although the finished product is okay, the initial quality issues and frustrating assembly leave me hesitant to fully recommend Get Laid Beds.”

Helpful Report

Posted 7 months ago

Hello Helen, Thank you for taking the time to provide us with your feedback. I’m pleased to hear that the bed looks decent after assembly, but I'm truly sorry to learn about the challenges you faced during the process. We strive for high standards in quality and clear instructions, and it’s disappointing to know we fell short in your experience. Your concerns about the damaged wood and slat are taken very seriously but we did not receive any communication from you to be able to look into this and resolve it for you before you left a review. You chose the "Natural" option which is plain bare pine with no stain over the top. This is fully natural colour of the pine wood. This variation, as with all of our finishes, will be a result of using real wood rather than veneer coverings. We also encourage customers to order our free samples of the finishes so they can be seen in natural light. Although we provide clear examples of the finishes, they way in which you view them may vary depending on what you use to view a website image, the contrast and tones may vary for each devise. If there’s anything further you'd like to discuss please don’t hesitate to reach out to the Customer Service team at hello@getlaidbeds.co.uk. Regards, The Escalations Team

Posted 7 months ago

“We bought a couple of sheets for our daughter’s bed that didn’t fit. We weren’t able to return one as we’d opened it to check it.”

Helpful Report

Posted 8 months ago

Hello, Thank you for taking the time to share your feedback with us. I'm sorry to hear that the deep fitted mattress sheets were too deep for your daughter's bed, and I understand how frustrating that can be. The sheets are advertised as fitting mattresses of approx. 30cm - 32cm deep. Regarding the inability to return the opened sheet, we do have specific policies in place for returns of such products once opened, the unopened one was arranged to be returned. If there's anything else you’d like to discuss please reach out to us at hello@getlaidbeds.co.uk. Regards, The Escalations Team

Posted 7 months ago

“We had high hopes with the platform bed we purchased and were really impressed when the bed came, the wood quality and ease to put together (my husband is an experienced carpenter). Unfortunately it’s the squeakiest bed I’ve ever had. The frame creaks just turning over in the night. We are waiting until we move now and we will fit braces across the corner to permanently fix this issue. Far from ideal, I wouldn’t recommend or buy again.”

Helpful Report

Posted 8 months ago

“Bed looks nice, and everything was present and correct in the delivery, but genuinely quite disappointed in the build quality, which was pretty rough and ready. The central beam was cheap pine and arrived warped out of the box so had to be forced into place, even carefully using the pilot holes it then sat most of a centimetre proud of the bed so had to modify where the screws went. I don't know why this couldn't be glulam like the other important components, nor why the pilot holes were in the wrong place. The lengthwise slat that sat on top of it had a severely misaligned pilot hole at the other end as well, which barely met up with the piece of wood it was supposed to screw into, and was visibly way off centre so shouldn't have passed even the most cursory of quality checks... pics attached. These were all fixable faults and it went together well in the end using a little woodwork, but you really shouldn't have to be doing that kind of thing with a £600 bed.”

Helpful Report

Posted 8 months ago

“Not very happy with the quality of wood. Lots of scratches and the black varnish is uneven. The headboard is much darker than the other parts to the bed, so it looks like a poor paint job.”

Helpful Report

Posted 9 months ago

Hi there, Thank you for your honest review and for taking the time to share your thoughts on The Deco Bed. We are truly sorry to hear about the quality issues you encountered, including the scratches, dents, and uneven finish. We strive for a high standard in both design and craftsmanship, and it's disappointing to learn that we fell short in your case. We are unable to assist you with this over reviews. Please reach out to our helpful customer service team and they will be able to explain the options available to you. Warm regards, The Escalations Team

Posted 9 months ago

“The bed itself is ok. I've only given two stars because the instructions are useless. They do not give any dimensions on the position of the hinges and dampers. Because of this the fitting took twice as long as it should have done.”

Helpful Report

Posted 9 months ago

“Was so full of anticipation after reading some good reviews. Sadly, this led to an over offering to an under delivery on the bed. My bed came with marks, chips and dents, added to scuffed paintwork. I was only offered £65 on a bed that cost £724 - so I am now waiting a replacement. Not the transaction, quality or service I had hoped for.”

Helpful Report

Posted 9 months ago

Thank you for your feedback, Ruth. We're genuinely sorry to hear about the disappointment you faced with your bed order. It’s always our aim to deliver quality products, and we regret that your experience did not reflect that standard. The situation you described with marks and chips is certainly not what we want for our customers, and we understand how frustrating it can be when expectations aren’t met. Please know that the Customer Service Team are here to support you through this replacement process, if you have any further questions regarding your full replacement. Kind Regards, The Escalations Team

Posted 9 months ago

“The staff in customer service are nice to deal with. Sadly, the product quality and speed and ability to resolve problems make a purchase from here needing consideration. I was sent two faulty beds and the delivery time is fairly slow. There were missing items, damaged items and incorrectly machined parts. There is a fairly involved assembly progress. Compensation for faults was not consistent with issues that needing fixing. Delivery guys were good and polite. Would probably get better value spending elsewhere. Wouldn’t use them again.”

Helpful Report

Posted 10 months ago

“I won’t buy bed from this company anymore. Bed quality okay but delivery was awful. Left bed in middle of the room without being assembles because they were “late to go back home” (They finish at 4pm). Rude!”

Helpful Report

Posted 10 months ago

Thank you for your review. Unfortunately when the team arrived your old bed was still occupying the room of choice. The team are unable to disassemble your old furniture, the room needs be clear for them to assemble your new bed. They were unable to wait any longer for you to disassemble the old furniture as this would delay all other customers on their delivery route and, due to the nature of their role, the team have strict driving hours. The decision was made to deliver the partly assembled bed and issue you a refund for the assembly service which was unable to take place at the time due to the rooms condition. We are very sorry that this did not meet your expectations and your comments have been passed to the Transport Manager for review. Kind Regards, The Escalations Team

Posted 10 months ago

“The instructions are awful and some of the materials did not have predrilled holes. The bed creaks.”

Helpful Report

Posted 10 months ago

“The bed was fine but I was very disappointed with the quality of the drawer under the bed. The pieces of wood were not all the correct length which made it very difficult to put together. In addition the instructions were really hard to follow and there weren’t enough screws. When I called customer service to complain I was told I’d have to take pictures of the pieces of even though I explained it had already been wood. If you are looking for something which is easy to put together, I would suggest looking for an alternative.”

Helpful Report

Posted 11 months ago

Thank you so much for taking the time to provide us with your feedback regarding your recent experience. We sincerely apologise for the disappointment you encountered with the quality of the drawer for under the bed. We understand that encountering incorrect length of wood pieces made the assembly process quite difficult and the instructions were not as clear as they should have been. Furthermore, we are sorry to hear about the lacking number of screws provided. We apologise for any inconvenience caused and understand your frustration. The Customer Service team will request images and measurements from you to be able to assist you and accurately record errors so that the Production QC team can be made aware. If you do wish to have this rectified please do follow the Customer Service teams advice, they are more than happy to assist you with replacement parts for your under bed storage draw. Kind regards, The Escalations team.

Posted 11 months ago

“Our bed was delivered on time no problem, and I even managed to change the delivery date at short notice. But things went down bill quickly after delivery when we discovered there were no instructions or screws in the boxes. After contacting customer service they agreed to send it out on 24 hour courier but it unfortunately took 2 days to arrive and we soon discovered they had sent out the wrong instructions with the wrong screws! By this point we have missed the window to get the bed assembled by the weekend for our kids. When I contacted customer service (again) to make a complaint and ask for the screws to be urgently delivered it had been 6 days since delivery. By the time we (hopefully) receive the correct screws it will over a week! I was not offered any compensation after the first mistake. By the second mistake I pushed again and the offered me a small refund. The only reason this review is not a 1 star is because the original delivery was one time! And they agreed to at least a small token of good will. But Disappointing customer service overall given the amount of money the beds cost.”

Helpful Report

Posted 11 months ago

“Very disappointed. I placed an order with George Dax 29th August. I paid into your bank to save you credit card fees as arranged 30th August reference 214019, the Order ID in your email 29th August. I was very clear with a delivery date Wednesday, 25th September 2024. We arrived a day before from Australia to take this delivery and build and use the beds. Your systems failed. You failed to recognise the payment. You cancelled the order. You failed to let me know you cancelled the order. This is terrible and very rude! You had the money but you never made an effort to connect it to my order. The order did not arrive as needed. I spoke to an American Cara, I think. She did her best to correct the problem and we got our beds 4th October, just 3 days before we returned to Australia. I thank you for fixing the problem. No formal apology from your management nor any credit for the massive inconvenience has been received. The beds look great.”

Helpful Report

Posted 11 months ago

“The instructions manual is really poorly made, with some steps requiring to screw in parts based on the location of the ones installed in the following step. Some pre-drilled holes were not lined up properly, some parts had slight dints in them. For the price I was also expecting higher finishes/quality, especially when I make a point of buying UK-made to support our economy.”

Helpful Report

Posted 1 year ago

Thank you for your feedback. We are very sorry you have had difficulties with your order. We are unable to find any communication from you to our customer service team in regards to the difficulties you are having. Please do reach out to them directly as they may be able to assist you with a solution. Regrettably we are unable to assist you through reviews. Kind Regards, The Escalations Team

Posted 1 year ago

“The bed was made of very soft wood. They don't provide the proper fasteners so that the pieces pull together tightly and permanently. One side of the bed can literally wiggle out of the headboard because the mortise must have cracked. I should have purchased the hard wood, now that I know the poor quality of the soft wood. Also, the varnish was poorly and unevenly applied. I wanted to love this bed because it came in a Full XL size, but I regret the purchase. Thankfully, my husband is a carpenter and is adding braces to make this a secure piece of furniture.”

Helpful Report

Posted 1 year ago

Good Afternoon, Thank you for taking the time to leave a review. We are very sorry to hear that you are unhappy with your bed frame. There as been no communication from you to our customer service team regarding your concerns. Scandinavian pine is classed as a soft wood but is still durable for furniture. With all of our beds we supply metal screws to secure the mortice and tenon joints together, along with other components such as the slats to the inside long rails. Our customer service team are available to contact via phone call, email and live chat and will endeavour to respond within 24 working hours. Please contact them with our concerns and they can offer a swift resolution for you. Kind Regards, The Escalations Team

Posted 1 year ago

“Value does not match quality. Low effort put into instructions and no guides for the pieces of wood at all. Pieces were not flush, and the wrong nails were used with the caps.”

Helpful Report

Posted 1 year ago

“I received a delivery for the wrong size of bed. Customer service over the phone suggested to take some photos to be sent by email. The response consistently denied that the bed was the wrong size. It took several email exchanges to establish that the person replying was using a size chart that it is nowhere to be found on the Get Laid Beds website. It also insisted that a charge of £25 was required for a return again nowhere to be found in the Terms & Conditions and that a refund would take up to 14 days to take place. I was constantly challenged as I was lying. They sent a Petite Double Bed instead of a Small Double Bed. I am still waiting to know what is going to be done.”

Helpful Report

Posted 1 year ago

“Not happy with size of bed as it is too small for a standard double mattress and shouldn't have been sold as a standard double. Then customer service informed me I would have to pay to return it. Very disappointed.”

Helpful Report

Posted 1 year ago

Good Afternoon, Thank you for your review. We are very sorry that the dimensions caused any confusion for you. With the space saver ottoman frame the mattress will over hang as described on the dimensions provided. The returns procedure will fall under the standard terms and conditions as stated on our website. Once again please accept our apology for any frustrations caused. Kind Regards, The Get Laid Beds Team

Posted 1 year ago

“Three days wasted with agreed deliveries that didn’t take place. How hard can it be to send out a bed?! Customer service was good, but reactive not proactive - each time I had to call to find out where my bed was to be told it was still not on the van for delivery. Bed itself is pretty good, but the hassle to get it kind of shadowed getting it.”

Helpful Report

Posted 1 year ago

Good Afternoon, We are very sorry for the delay that you experienced. Please accept our apology and partial refund for the dispatch mistake and 3rd party courier delay. Kind Regards, The Get Laid Beds Team

Posted 1 year ago

Getlaidbeds.co.uk is rated 4.4 based on 2,160 reviews