Getlaidbeds.co.uk Reviews

Name: Getlaidbeds.co.uk
Address: Barn 3-5, Wharf Way, Leicester, Leicestershire
Rating: 4.38

4.4 Rating 2,564 Reviews

84 %

of reviewers recommend Getlaidbeds.co.uk

4.4

Based on 2,564 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

020 3695 2463

Email:

hello@getlaidbeds.co.uk

Location:

Barn 3-5,
Wharf Way,
Leicester
Leicestershire
LE2 9UT

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Getlaidbeds.co.uk 5 star review on 8th March 2026

318

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great design but not very sturdy and has been creaking since day one. Quite expensive considering.”

Helpful Report

Posted 1 week ago

“The product is good value though there is room for improvement in regard to fit and finish. The bed I purchased was delivered in two lots with several days between the two drops. That was a poor start.”

Helpful Report

Posted 2 weeks ago

“Bed frames arrive nicely packaged - no damage to packaging a number of parts of the bed frame arrived quite damaged - not sure how they could possibly have passed inspection. Bed frames are solid and robust, fairly easy to construct.”

Helpful Report

Posted 4 weeks ago

“The bed itself is fine, but I specifcally ordered your bed because it showed black screws were used. Mine did not come with black screws but I had no time to request them as the bed was needed immediately. I also specifically ordered the mattress from you so it would fit the bed. In fact, it's an extremely tight fit which means making the bed takes a lot more effort. I've got used to the screws not blending in, but I regret the mattress fit every time I make the bed as the mattress is very heavy. Had I seen the fit before buying, I would not have bought your mattress. The bed is used for Airbnb guests and I'm 78 with a heart condition. I could really do without having to wrestle the sheets onto the mattress everytime.”

Helpful Report

Posted 4 weeks ago

“The bed looks nice, but it is different from the picture on the website. When ordering the "Platform Storage Bed," I expected it to come with the under-bed drawers shown in the online photos. To my surprise, a bed costing £400 arrived without any drawers at all. It turns out that each drawer costs an additional £99. I feel misled by the product description and images, and I am not entirely satisfied with the customer service.”

Helpful Report

Posted 1 month ago

“Decent quality and good looking furniture yet assembly instructions quite poor with pieces not labelled, just makes assembly more difficult that it needs to be. Underbed storage drawer instructions particularly poor.”

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Posted 2 months ago

“There were issues with the delivery that I was not notified about, which lead to me taking a day off work for my dleivery, which did not come. Then having a frustrating series of phone calls trying to resolve the situation. Eventually the bed was able to be delivered the next morning. When the bed arrived there were a few pieces with some minor damage. Not great for the price of the bed.”

Helpful Report

Posted 2 months ago

“I'm a little conflicted here. The bed itself is beautiful, well made and sturdy and looks great in my room. However, I had a bit of difficulty putting it together. It would have helped massively if the pieces had any indication of where they should fit. The parts were not marked as per the documentation, the frame had no indication of where to fit the slats, and worst of all the (Deco) headboard had no markings at all to guide where the frame should be attached. It was all solved by my getting out a tape measure and ruler, which is fine (the headboard is a little off centre but I have decided thats a quirk) but would have been much much easier if markings on the pieces had been provided.”

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Posted 2 months ago

“Honestly, the bed is nice but the assembly was very difficult.”

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Posted 2 months ago

“Firstly there was no option to book a engineer when placing the order, secondly when the parts arrived all the screws for the posts and slats were missing, thirdly 2 of the slats did not fit and we had to cut these down. As we are awaiting our mattress we are yet to complete the ottoman assembly, so hopefully there are no further issues. Also it should also be noted that the bed is not completely black as shown in the website pictures, so overall not highly impressed and would not recommend to others.”

Helpful Report

Posted 2 months ago

“It was not made clear how much effort was going to be needed to construct the bed i.e. the headboard and tailboard were not single pieces, this bed is truly a flat pack of many pieces all needing to be assembled.”

Helpful Report

Posted 2 months ago

“I wish I could give 5 stars but they had to come out three times before they could put my bed together. In the end it looks great and I love it. I think they have some communication issues within the company though.”

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Posted 2 months ago

“Strong study bed but the paintwork was disappolnting. It had lots of pitmarks on most of the paintwork. We had to try and put the best of the panels where they would be seen, and use others elsewhere which wasn't always possible.”

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Posted 3 months ago

“Terrible instructions, and they sent the wrong parts. They did their best to resolve quickly and threw in a free wooden bedside “ladder” which was nice.”

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Posted 3 months ago

“The bed creaks, I mean creaks.. the wooden sounds like it’s cracking everytime we move in the bed. The ordering and delivery process was spot on, but the bed is rather disappointing just because it’s loud”

Helpful Report

Posted 3 months ago

“Firstly the bed itself is brillianbt and I love it. However please change your delivery partners from Fedex. As the part of your brand that directly connects to the customer their service is atrociious. I have now received 2 delivers from yourselves by FedEx. Both times they have had led with poor communication (sending an email saying "part of your order will be delivered", giving me a 4 hour window, moving the time of that window when it has already started and then failing to deliver within that new 4 hour window. There is no tracking available for me to understand how long they may be. Right now I would probably not order from yourselves again if I knew you were still using FedEx.”

Helpful Report

Posted 3 months ago

“No issue with the bed however they choose to use FedEx who are one of the worst courier companies. Bed was sent out in 3 boxes however only 2 turned up on the specified delivery date. Given that I paid for delivery on a date and selected this 12 days in advance I was dissatisfied to have to wait for the 3rd box to eventually turn up. I did phone Get Laid Beds to enquire where the rest of the bed was and was told to wait to see if it turns up. I told them that FedEx was a poor courier to use and was informed that 80% of the time the deliver on time. What about the other 20%!!! Use a better courier and get it delivered when promised and paid for.”

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Posted 3 months ago

“A great company and solid beds Was disappointed with the new under bed box It's not as sturdy as one I bought a few years ago sadly still ok though”

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Posted 4 months ago

“Ordering was straight forward and delivery was on time. Goods were in three packages. The Fed Ex delivery driver asked for assistance in carrying the goods to my door, a distance of 20 metres admittedly up hill which I found strange.”

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Posted 4 months ago

“Bed fits together easily but so called "hand made" tenon joints are quite loose. Consequently bed creaks like mad every time you move. Needs a design rethink.”

Helpful Report

Posted 4 months ago

Getlaidbeds.co.uk is rated 4.4 based on 2,564 reviews