Getlaidbeds.co.uk Reviews

Name: Getlaidbeds.co.uk
Address: Barn 3-5, Wharf Way, Leicester, Leicestershire
Rating: 4.38

4.4 Rating 2,228 Reviews

84 %

of reviewers recommend Getlaidbeds.co.uk

4.4

Based on 2,228 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

020 3695 2463

Email:

hello@getlaidbeds.co.uk

Location:

Barn 3-5,
Wharf Way,
Leicester
Leicestershire
LE2 9UT

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Getlaidbeds.co.uk 5 star review on 25th October 2025

311

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I purchased two Country beds in a custom/hard to find size, Full (double) XL. They were one of the few companies that makes this size frame. Given that I had limited options, I was extremely pleased with the sizing, shipping and low shipping costs. The things I don't love about the beds are: because they only put one screw in each slat on each side, the slats rock a bit and are squeaky. This could be fixed by using two screws on each side of the slat. The screws to put in the main frame were EXTREMELY hard to get in, even with an electric drill. All things considered, I would still use this bed for custom sizes, but they are much harder than an IKEA bed to put together. I hope they can use the feedback for improvement.”

Helpful Report

Posted 1 week ago

“My recent purchase is well crafted, but I’m unsure about wood type and quality. As for the assembly instructions, they aren’t good. Those who are considering buying same type of bed, get your power drill on-charge because so many long screws to put in! Traditional screwdriver will wear out the palm of your hand!”

Helpful Report

Posted 2 weeks ago

“Bed frame great Mattress not so much!”

Helpful Report

Posted 2 weeks ago

“Bought a Kensington bed and a storage box. The structure of both items is fine. We had the 'black wash' finish and are disappointed that the items are not fully painted. We can't see why not and it seems cheapskate. The assembly instructions for the bed are poor, and not helpful for buyers who might be less competent. In sum, while both items work fine, I think the quality is not commensurate with the price and based on my experience, I wouldn't recommend Get Laid Beds as value for money.”

Helpful Report

Posted 3 weeks ago

“My bed was delivered in three parts. One box was damaged and dented. Parts of the bed were chipped, scratched or cracked. The paint job was uneven and had obviously been moved while the paint was wet, leaving an uneven and marked finish.”

Helpful Report

Posted 1 month ago

“My order "Low Enkel Platform Bed (No Headboard)", that I received on August 12th came without my other order, "Felt Floor Protectors On Legs (SET)", and I don't know why.”

Helpful Report

Posted 2 months ago

“I am very happy with the bed which is well made and was easy to put together. I was much less happy with the delivery by FedEx. I arranged for the bed to be delivered to my static caravan near Cardigan in West Wales. I gave the full address including the plot number of my caravan. I was given an estimated delivery window on 8.50-12.50 but the bed did not arrive until 15.59 (with no update on the estimated delivery time provided by FedEx. The office at the site was not staffed but the 3 boxes containing the bed were left propped up against the office building wall by FedEx and not delivered to my plot where I had been waiting all day. Someone I do not know signed for the delivery and I did not see or hear from FedEx until some while later when an email informed me that the delivery had taken place. Meanwhile at 16.30 the on site sales manager returned to the site, found the packages and notified me. I then had to drive round to the office to collect the parcels myself. I was most unimpressed with FedEx and have told them so. Get Laid Beds should reconsider their use of FedEx for deliveries.”

Helpful Report

Posted 2 months ago

“Had some missing parts on delivery, replacements were sent a few days later. The suggested screw lengths for the headboard are not really long enough for the wood thickness so the bottom slat, where the tapered leg is thickest, is borderline falling off. Otherwise rest of joinery seems okay. Probably would not from here again though.”

Helpful Report

Posted 3 months ago

“Happy with the bed which looks great and is comfortable but the instructions were very poor compared to other flat packed furniture that we've constructed which for the price was frustrating as it took double the time and almost undermined the product quality. Drawings were hard to interpret and a supplementary photo card instruction had an inaccurate photo which later required the part to be moved. Concerned that use of screws rather than bolts will make it less likely to withstand being moved and reconstructed.”

Helpful Report

Posted 3 months ago

“Some visible imperfections in the stain. A few bits are hard to wrangle in construction. But looks quite good. Delivered on time. Quite confusing instructions, lacking detail. Felt floor protectors not supplied”

Helpful Report

Posted 4 months ago

“The bed itself is fine - but the instructions for putting it together are hopeless. I'm used to the quality of IKEA instructions, with very clear illustrations - if a piece has pre-drilled holes in it, for example, they are pictured. The instructions with respect to the gas filled struts and lifting hinge are particularly dire, with the drawing bearing no relation at all to the pieces of ironmongery! My son in law put it together because he does skilled jobs like fitting new suspension on his van but it does need more skills than simply following a step-by-step instruction (in the IKEA style). My son in law is very busy and I'd prefer not to have had to ask him - but although Get Laid Beds advertise a "deliver to room and assemble" option, which I wanted to choose, it's not a bit clear from the website, where this option is mentioned, that it's only available in a few parts of the country. Having failed to find it on the check out I had to telephone to find out - a waste of my time and yours! I'd suggest that GLB employ a good graphic artist and somebody who can write technical stuff, and save us a lot of frustration! I didn't phone up about the assembly problems as I had somebody to turn to. My mark for customer service includes the good quality of the telephone answer I had (though it was not the answer I wanted, it was prompt and clear) and the awful quality of the written instructions.”

Helpful Report

Posted 4 months ago

“Unfortuantly the bed wasn't delivered on the scheduled date, and when contacting customer services I was very disappointed with theire reply and they took no responsibility for it. Very happy with the bed, very straight forward to assemble, and it looks amazing”

Helpful Report

Posted 4 months ago

“Get Laid Beds provides inaccurate sales information.”

Helpful Report

Posted 4 months ago

Hello, If you could email into hello@getlaidbeds.co.uk to elaborate we would be more than happy to help. Chris

Posted 4 months ago

“The bed is great but the instructions to put it together were pretty rubbish. It was very disappointing.”

Helpful Report

Posted 4 months ago

“Overall a good company but we didnt like the construction/design of the Japanese space saver storage bed with sharp metal poles which are a hazard and not what we were expecting.”

Helpful Report

Posted 4 months ago

“During delivery 3 boxes fell over as the driver propped them against the van. This caused slight damage to the bed. The instructions are extremely poor and difficult to follow and the supplementary sheet contradicted the initial booklet. Some of the holes which were meant to be drilled were not. This caused inconvenience and a delay in assembly. Some of the screw holes which were meant to be countersink were not. 2 of the screws heads snapped off - poor screw quality. The bed looks good and the wood itself is nice quality, although more biscuits should be provided as one of the side panels was not straight and could do with more support. Not a brilliant experience if I’m honest. It’s a shame as I was expecting better based upon your positive reviews. The instructions are genuinely the worst I have ever used. I’m a competent guy and quite handy and it was just as well.”

Helpful Report

Posted 4 months ago

“Get Laid beds as a company were good. I think the only thing that lets them down is their chosen delivery courier. Our bed was delivered to totally the wrong address by Fedex which was hugely disapointing and also advised it was signed for by which which it was not. Get laid beds were however very responsive on the day of the mishap and helpful. However we didnt hear anything back the day after to arranhe for a re-delivery. We cancelled the order but only got a short email in response which is disapointing.”

Helpful Report

Posted 4 months ago

“Bought two beds all was well but on delivery there was damage to one of the flat pack boxes. On closer inspection the bed was badly damaged( I would assume this happened in transit).still waiting for a call back as to when I get my beds delivered.”

Helpful Report

Posted 5 months ago

Hello Mark, Thank you for taking the time to share your experience with us. Again we are really sorry to hear about the damage to your bed during transit. It’s understandable that this would be frustrating, and we appreciate your patience as we work on this matter. Rest assured, our customer service team is looking into your situation and have been touch to provide you with an update on the delivery of your two new bed frames. Kind regards, The Reviews Team

Posted 4 months ago

“Average product for high price.”

Helpful Report

Posted 5 months ago

“Ordering was simple and choosing a delivery date. All went well, delivery was on time. BUT the assembly instructions and the screws and fittings were missing. I rang and explained and was told the instructions would be emailed to me and the screws etc sent that day with 24-hour delivery. No email came, so late that afternoon I rang again, spoke to someone different and was assured the instructions would be emailed (which they were) and the screws etc would be sent. Three days later they haven't arrived and I've heard nothing to say they've been sent. Very much looking forward to getting our bed assembled but not happy about the level of service since delivery. Had the missing items been sent promptly following my first phone call I would have given a 5-star review, but not now...”

Helpful Report

Posted 5 months ago

Getlaidbeds.co.uk is rated 4.4 based on 2,228 reviews