Getlaidbeds.co.uk Reviews

Name: Getlaidbeds.co.uk
Address: Barn 3-5, Wharf Way, Leicester, Leicestershire
Rating: 4.38

4.4 Rating 2,518 Reviews

84 %

of reviewers recommend Getlaidbeds.co.uk

4.4

Based on 2,518 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

020 3695 2463

Email:

hello@getlaidbeds.co.uk

Location:

Barn 3-5,
Wharf Way,
Leicester
Leicestershire
LE2 9UT

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Getlaidbeds.co.uk 5 star review on 8th March 2026

318

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The bed looks nice, but it is different from the picture on the website. When ordering the "Platform Storage Bed," I expected it to come with the under-bed drawers shown in the online photos. To my surprise, a bed costing £400 arrived without any drawers at all. It turns out that each drawer costs an additional £99. I feel misled by the product description and images, and I am not entirely satisfied with the customer service.”

Helpful Report

Posted 1 week ago

“Decent quality and good looking furniture yet assembly instructions quite poor with pieces not labelled, just makes assembly more difficult that it needs to be. Underbed storage drawer instructions particularly poor.”

Helpful Report

Posted 2 weeks ago

“There were issues with the delivery that I was not notified about, which lead to me taking a day off work for my dleivery, which did not come. Then having a frustrating series of phone calls trying to resolve the situation. Eventually the bed was able to be delivered the next morning. When the bed arrived there were a few pieces with some minor damage. Not great for the price of the bed.”

Helpful Report

Posted 3 weeks ago

“I'm a little conflicted here. The bed itself is beautiful, well made and sturdy and looks great in my room. However, I had a bit of difficulty putting it together. It would have helped massively if the pieces had any indication of where they should fit. The parts were not marked as per the documentation, the frame had no indication of where to fit the slats, and worst of all the (Deco) headboard had no markings at all to guide where the frame should be attached. It was all solved by my getting out a tape measure and ruler, which is fine (the headboard is a little off centre but I have decided thats a quirk) but would have been much much easier if markings on the pieces had been provided.”

Helpful Report

Posted 3 weeks ago

“Honestly, the bed is nice but the assembly was very difficult.”

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Posted 3 weeks ago

“Firstly there was no option to book a engineer when placing the order, secondly when the parts arrived all the screws for the posts and slats were missing, thirdly 2 of the slats did not fit and we had to cut these down. As we are awaiting our mattress we are yet to complete the ottoman assembly, so hopefully there are no further issues. Also it should also be noted that the bed is not completely black as shown in the website pictures, so overall not highly impressed and would not recommend to others.”

Helpful Report

Posted 1 month ago

“It was not made clear how much effort was going to be needed to construct the bed i.e. the headboard and tailboard were not single pieces, this bed is truly a flat pack of many pieces all needing to be assembled.”

Helpful Report

Posted 1 month ago

“I wish I could give 5 stars but they had to come out three times before they could put my bed together. In the end it looks great and I love it. I think they have some communication issues within the company though.”

Helpful Report

Posted 1 month ago

“Strong study bed but the paintwork was disappolnting. It had lots of pitmarks on most of the paintwork. We had to try and put the best of the panels where they would be seen, and use others elsewhere which wasn't always possible.”

Helpful Report

Posted 1 month ago

“Terrible instructions, and they sent the wrong parts. They did their best to resolve quickly and threw in a free wooden bedside “ladder” which was nice.”

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Posted 1 month ago

“The bed creaks, I mean creaks.. the wooden sounds like it’s cracking everytime we move in the bed. The ordering and delivery process was spot on, but the bed is rather disappointing just because it’s loud”

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Posted 1 month ago

“Firstly the bed itself is brillianbt and I love it. However please change your delivery partners from Fedex. As the part of your brand that directly connects to the customer their service is atrociious. I have now received 2 delivers from yourselves by FedEx. Both times they have had led with poor communication (sending an email saying "part of your order will be delivered", giving me a 4 hour window, moving the time of that window when it has already started and then failing to deliver within that new 4 hour window. There is no tracking available for me to understand how long they may be. Right now I would probably not order from yourselves again if I knew you were still using FedEx.”

Helpful Report

Posted 1 month ago

“No issue with the bed however they choose to use FedEx who are one of the worst courier companies. Bed was sent out in 3 boxes however only 2 turned up on the specified delivery date. Given that I paid for delivery on a date and selected this 12 days in advance I was dissatisfied to have to wait for the 3rd box to eventually turn up. I did phone Get Laid Beds to enquire where the rest of the bed was and was told to wait to see if it turns up. I told them that FedEx was a poor courier to use and was informed that 80% of the time the deliver on time. What about the other 20%!!! Use a better courier and get it delivered when promised and paid for.”

Helpful Report

Posted 2 months ago

“A great company and solid beds Was disappointed with the new under bed box It's not as sturdy as one I bought a few years ago sadly still ok though”

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Posted 2 months ago

“Ordering was straight forward and delivery was on time. Goods were in three packages. The Fed Ex delivery driver asked for assistance in carrying the goods to my door, a distance of 20 metres admittedly up hill which I found strange.”

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Posted 2 months ago

“Bed fits together easily but so called "hand made" tenon joints are quite loose. Consequently bed creaks like mad every time you move. Needs a design rethink.”

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Posted 3 months ago

“Lovely material selection with a great finishing department, however. Instructions are poor and generic consisting of old low res images. As the. Holes in the frame are asymmetrical they kindly label each section to help orientation and drilled holes lining up but the headboard beam was missing any labelling so I wasn't confident the screw holes were lining up. Lastly the slat support lengths are glued and screwed with no consideration to top and tail. I mistakenly screwed my first slat in place, aligning it the the start of the support beam but as the beams are positioned at different distances the first slat was a few degrees out so I ended up measure off the footer for the remaining slats. I have also experienced some squeaking from the headboard join even with light movements. Granted I am not a small person but I did expect a solid build for the price.”

Helpful Report

Posted 3 months ago

“Good communication with Get Laid beds during the order and delivery process. Only gave 3 stars as the product came in so many pieces it required more than just flat pack assembly. I was not expecting that the header would have to be constructed from individual planks. The bed hasn't been tried out yet.”

Helpful Report

Posted 3 months ago

“Mediocre quality of the actual bed frame for the money mattress looks pretty good (time will tell on that one) delivery service appalling lost two days money waiting in. Was only ment to be one delivery of seven items, only two items showed up on my chosen delivery day then had to take another day off to receive the remaining items 4 days later”

Helpful Report

Posted 4 months ago

“The bed looks good, but is very squeaky when moving on the mattress, and there weren't any clear instruction on how it went together. The head board is a little loose at the topas though the screw doesn't tighten enough. A little disappointed considering how much was paid.”

Helpful Report

Posted 4 months ago

Getlaidbeds.co.uk is rated 4.4 based on 2,518 reviews