Getlaidbeds.co.uk Reviews

Name: Getlaidbeds.co.uk
Address: Barn 3-5, Wharf Way, Leicester, Leicestershire
Rating: 4.39

4.4 Rating 2,079 Reviews

84 %

of reviewers recommend Getlaidbeds.co.uk

4.4

Based on 2,079 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

020 3695 2463

Email:

hello@getlaidbeds.co.uk

Location:

Barn 3-5,
Wharf Way,
Leicester
Leicestershire
LE2 9UT

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Getlaidbeds.co.uk 5 star review on 24th June 2025

301

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had some missing parts on delivery, replacements were sent a few days later. The suggested screw lengths for the headboard are not really long enough for the wood thickness so the bottom slat, where the tapered leg is thickest, is borderline falling off. Otherwise rest of joinery seems okay. Probably would not from here again though.”

Helpful Report

Posted 2 days ago

“Happy with the bed which looks great and is comfortable but the instructions were very poor compared to other flat packed furniture that we've constructed which for the price was frustrating as it took double the time and almost undermined the product quality. Drawings were hard to interpret and a supplementary photo card instruction had an inaccurate photo which later required the part to be moved. Concerned that use of screws rather than bolts will make it less likely to withstand being moved and reconstructed.”

Helpful Report

Posted 1 week ago

“Some visible imperfections in the stain. A few bits are hard to wrangle in construction. But looks quite good. Delivered on time. Quite confusing instructions, lacking detail. Felt floor protectors not supplied”

Helpful Report

Posted 3 weeks ago

“The bed itself is fine - but the instructions for putting it together are hopeless. I'm used to the quality of IKEA instructions, with very clear illustrations - if a piece has pre-drilled holes in it, for example, they are pictured. The instructions with respect to the gas filled struts and lifting hinge are particularly dire, with the drawing bearing no relation at all to the pieces of ironmongery! My son in law put it together because he does skilled jobs like fitting new suspension on his van but it does need more skills than simply following a step-by-step instruction (in the IKEA style). My son in law is very busy and I'd prefer not to have had to ask him - but although Get Laid Beds advertise a "deliver to room and assemble" option, which I wanted to choose, it's not a bit clear from the website, where this option is mentioned, that it's only available in a few parts of the country. Having failed to find it on the check out I had to telephone to find out - a waste of my time and yours! I'd suggest that GLB employ a good graphic artist and somebody who can write technical stuff, and save us a lot of frustration! I didn't phone up about the assembly problems as I had somebody to turn to. My mark for customer service includes the good quality of the telephone answer I had (though it was not the answer I wanted, it was prompt and clear) and the awful quality of the written instructions.”

Helpful Report

Posted 3 weeks ago

“Unfortuantly the bed wasn't delivered on the scheduled date, and when contacting customer services I was very disappointed with theire reply and they took no responsibility for it. Very happy with the bed, very straight forward to assemble, and it looks amazing”

Helpful Report

Posted 3 weeks ago

“Get Laid Beds provides inaccurate sales information.”

Helpful Report

Posted 4 weeks ago

Hello, If you could email into hello@getlaidbeds.co.uk to elaborate we would be more than happy to help. Chris

Posted 4 weeks ago

“The bed is great but the instructions to put it together were pretty rubbish. It was very disappointing.”

Helpful Report

Posted 4 weeks ago

“Overall a good company but we didnt like the construction/design of the Japanese space saver storage bed with sharp metal poles which are a hazard and not what we were expecting.”

Helpful Report

Posted 1 month ago

“During delivery 3 boxes fell over as the driver propped them against the van. This caused slight damage to the bed. The instructions are extremely poor and difficult to follow and the supplementary sheet contradicted the initial booklet. Some of the holes which were meant to be drilled were not. This caused inconvenience and a delay in assembly. Some of the screw holes which were meant to be countersink were not. 2 of the screws heads snapped off - poor screw quality. The bed looks good and the wood itself is nice quality, although more biscuits should be provided as one of the side panels was not straight and could do with more support. Not a brilliant experience if I’m honest. It’s a shame as I was expecting better based upon your positive reviews. The instructions are genuinely the worst I have ever used. I’m a competent guy and quite handy and it was just as well.”

Helpful Report

Posted 1 month ago

“Get Laid beds as a company were good. I think the only thing that lets them down is their chosen delivery courier. Our bed was delivered to totally the wrong address by Fedex which was hugely disapointing and also advised it was signed for by which which it was not. Get laid beds were however very responsive on the day of the mishap and helpful. However we didnt hear anything back the day after to arranhe for a re-delivery. We cancelled the order but only got a short email in response which is disapointing.”

Helpful Report

Posted 1 month ago

“Bought two beds all was well but on delivery there was damage to one of the flat pack boxes. On closer inspection the bed was badly damaged( I would assume this happened in transit).still waiting for a call back as to when I get my beds delivered.”

Helpful Report

Posted 1 month ago

Hello Mark, Thank you for taking the time to share your experience with us. Again we are really sorry to hear about the damage to your bed during transit. It’s understandable that this would be frustrating, and we appreciate your patience as we work on this matter. Rest assured, our customer service team is looking into your situation and have been touch to provide you with an update on the delivery of your two new bed frames. Kind regards, The Reviews Team

Posted 1 month ago

“Average product for high price.”

Helpful Report

Posted 2 months ago

“Ordering was simple and choosing a delivery date. All went well, delivery was on time. BUT the assembly instructions and the screws and fittings were missing. I rang and explained and was told the instructions would be emailed to me and the screws etc sent that day with 24-hour delivery. No email came, so late that afternoon I rang again, spoke to someone different and was assured the instructions would be emailed (which they were) and the screws etc would be sent. Three days later they haven't arrived and I've heard nothing to say they've been sent. Very much looking forward to getting our bed assembled but not happy about the level of service since delivery. Had the missing items been sent promptly following my first phone call I would have given a 5-star review, but not now...”

Helpful Report

Posted 2 months ago

“A bit of a let-down unfortunately - from delivery to set-up to material quality. Delivery - despite booking a specific day, we got the delivery a few days early, which I guess was nice but I don't know what would have happened if we'd been away for the weekend (trusting the delivery would come when we booked it for); but then well after the time slot they'd given us. The guys who delivered were rude, no apology for being over an hour late, and when I pointed out one of the boxes was badly damaged - the whole top had ripped off - he responded "how should I know" and left. Construction - an absolute nightmare, took us two full, frustrating days. Other reviews have said the same and we should have listened - instructions were bare bones, leading to us using the wrong screws in one place and having to go out to try find new ones; and pilot holes were in completely the wrong place making parts, especially the headboard, super tricky to line up. Product - it is a beautiful bed but just feels like corners were cut in ways we wouldn't have expected for such an expensive object, like a silver screw and unfinished board being visible at the end of the bed (no, this isn't one of the parts we got wrong, it's just like that); and the back of the headboard being sharp metal that's damaged our walls (technically there are felt protectors, but these are tiny and just 'balanced' on the edge of the metal so quickly slip to the side). Also very creaky, which I'm sure is due to the warped wood we received, but hopefully will mellow over time. Design - the design is great, we love the integrated drawers and bedside tables; it's just a shame the execution isn't quite there for the price.”

Helpful Report

Posted 3 months ago

“Customer service are fantastic. Beds are lovely and solid. But… I have ordered three beds from GLB. The first was a king size ottoman bed (and a small dog bed which is actually huge). Arrived as arranged, built easily, looks good. After a few days (I can’t remember exactly) one side of the bed split. Two of the interior legs were shorter than the other two (incorrect parts) which had put stress on the piston and one had shattered off at one side and split the wood. Customer service were great and arranged for replacement parts. This would not have happened if we had received the correct parts originally. The bed still squeaks really badly, customer service advised to oil the gas lifts, this helps for a few days only. We ordered a day bed from GLB for my son. While on holiday we had his room stripped and new carpet fitted. We returned home early in the morning with a plan to assemble his wardrobe and bed ready for that evening as a surprise. We assembled the wardrobes then started on the bed. We couldn’t assemble the bed as the screw cup washers were missing. My son is chronically unwell (awaiting transplant surgery) so sleeping on the floor was not an option! I contacted customer service who were lovely and offered to either send out the missing parts or reimburse me to purchase my own. Fortunately I had a couple of spare cups from the previous bed so knew the size needed. Not ideal after a long day of travel and building wardrobes but we went to B&Q and purchased the parts that were missing. The bed is lovely. The team at GLB are so lovely that the previous problems didn’t deter us from ordering another. I ordered a bed for my son, two weeks before my chosen delivery date. I chose the date specifically for several reasons - mostly because we had plans during the Easter holidays, but I wanted my son settled in his new bed before starting his GCSE exams next week. I booked delivery for 19th April. On 17th April I received notification from the delivery company that the bed would be delivered on 18th (Good Friday). We had lunch reservations at noon as a party of 12 so we couldn’t change our plans. Fortunately the bed arrived early so our plans were not interrupted. However, the box with the main bed parts was missing! I appreciate that it was a bank holiday weekend and GLB was mostly closed (customer services were lovely) but I am still waiting for an update about when I can expect the missing parcel. I was asked to open the parcels we did receive and photograph the contents laid out. This is hugely inconvenient but we did as requested, no response.”

Helpful Report

Posted 3 months ago

“I am still evaluating the bed itself but I would like to share initial feedback about the assembly process. To describe the instructions provided as throughly useless and inadequate to meet the requirements of self assembly would be a understatement. It is as if you guys would like the buyer to screw up the assembly so you can probably deny warranty. To be specific. 1. Missing key steps in the assembly process. 2. Assembly instructions provided on multiple sheets not attached to each other leading to additional confusion. 3. No videos, photos even on the website explaining the process in detail. 4. Inconsistent markings and naming conventions on items leading to further confusion. How hard is it get this right? The entire experience was ruined due to you guys saving couple of bucks on providing clear instructions. Very disappointed and a bad start to a significant expensive investment in a bed.”

Helpful Report

Posted 3 months ago

Hello Hari, Thank you for sharing your initial feedback regarding the assembly process. We sincerely apologise for the frustration you've experienced with the assembly instructions. Your insights will help us address these issues. We aim to provide clear and concise assembly guidance, and it's disappointing to hear that our current instructions have failed to meet that standard. We are currently reviewing our documentation and will look into incorporating more visual aids like videos or photos to assist customers better. Your feedback is invaluable to us, and we appreciate you bringing this to our attention. We want your experience with your new bed to be a positive one, and we are committed to making it right. Best regards, The Reviews Team

Posted 3 months ago

“Made of low quality material, not the same as shown on website; the price is too expensive for this type of bed. Some of the pieces have black knots with a hole.”

Helpful Report

Posted 3 months ago

Hello Valentina, We apologise for any disappointment caused by the materials not meeting your expectations and for the issues you've encountered with the pieces. Your feedback is important to us, and we take these matters seriously. We are constantly working to improve our products, and reports like yours help us refine our quality standards. If there's anything we can do to assist you please feel free to reach out to our customer service team. Best regards, The Reviews Team

Posted 3 months ago

“Ordering process was easy but still hasn’t been delivered nearly a week after it was due. FedEx gave a four hour delivery slot but didn’t show up on time. Failed to deliver & just put card through door no redelivery attempted. Tracking app not working. Poor service overall quite disappointing”

Helpful Report

Posted 3 months ago

Good Morning, We are very sorry for the delay in receiving your order. Your tracking indicates a delivery attempt was made on the 11th. There has been no contact from you to our customer service team letting us know that you have concerns. Please do contact them directly on hello@getlaidbeds.co.uk and they will be able to assist you by contacting the courier on your behalf. Kind Regards, The Reviews team

Posted 3 months ago

“Missing 35mm screw. The solid oak beds state an electric screwdriver is required for assembly but this was not possible and I had to use a drill with a screwdriver attachment to put in the largest screws - even then one of the screws would not go in. This was particularly due to poor positioning of the screw holes meaning a screwdriver/drill could not be used perpendicularly to the holes. There are also several small scratches on the exterior of the oak which is disappointing considering the cost of the bed.”

Helpful Report

Posted 3 months ago

Hello, Thank you for sharing your feedback about your experience with the assembly of your solid oak bed. We sincerely apologise for the inconvenience caused by the missing screw and the difficulties you faced with the screw positioning. It’s clear we need to improve our assembly guidance to make it easier for our customers. We also appreciate your comments regarding the scratches on the exterior; it's disappointing to hear this considering the investment you made. Quality is paramount for us, and we will certainly address these concerns with our team. Your feedback is invaluable in helping us enhance our products and services. Best regards, The Reviews Team

Posted 3 months ago

“We were really disappointed with our experience with Get Laid Beds (GLB). We chose them as they were a UK company, the beds were handmade and we had heard positive feedback. Unfortunately there were a number of issues with our order/ experience and that has left us disappointed, to the point that to be honest it's ruined the bed for us a little as by the time it was useable, we were just so done with the whole thing. Do we have a bed? yes. Would I purchase here again? Uncertain. When our order arrived there was supposed to be a bedframe, mattress protector and mattress. When the delivery arrived however there was only the flat packed bedframe. The delivery men advised the order was complete and to speak to the company. We emailed GLB, but by lunchtime the next working day we still hadn't had a response so then rang them. The staff we spoke to were lovely and said this was an error from their side and they would arrange for our missing items to be delivered at a date convenient for us. We selected the day after next. The day arrived- no delivery. We rang up again and spoke to a different, equally lovely member of staff, explaining what had happened. They said they would get back to us as they needed to look into this. We eventually got an email advising of the same error and that they would arrange delivery. Over the next couple of weeks we had to repeatedly email GLB to chase them for updates, with the mattress protector arriving alone and then approximately 2 weeks after it should have been delivered the mattress. The staff we dealt with were very nice, we cannot stress that enough, and we did get the items we ordered as well as a refund of the delivery costs. However, this went on for over 2 weeks, with us having to chase for updates and by the time the bed arrived we were at a point of wishing we had just requested a refund and cancelled the mattress portion from the start. It should also be highlighted that the mattresses do not come 'rolled' so if you have not measured correctly in terms of route to the bed- good luck! Due to how far away we are from the company's base they could not offer the function where they build it for you, only flat pack delivery. This led to our next issue once all the parts required had arrived. My partner and I have built a lot of furniture over the years, including IKEA pieces. We are not novice furniture flat pack builders. The instructions for building the bed frame (4 poster ottoman) are the worst instructions we have ever tried to use. What was most frustrating about this, besides trying to decipher awful assembly instructions while trying to build a bed, was that some extremely simple amendments could have made them excellent assembly instructions- Colour images, labelling the bed parts and matching them to the parts of the instruction sheets, written guidance regarding when to do which part, or even better a printed web address link to a youtube video of them buidling the bed that you could follow along. The instructions being as poor as they were meant that it took us so much longer than necessary and some parts we had to undo to then redo because we had got the order wrong. We also ordered the black satin finish, but the images on the website and what is currently errected in our bedroom do not match up. It looks more of a dark walnut brown in colour. There was also some minor damage to the wood, we suspect from the couriers as they weren't exactly delicate. We could have gone back to GLB about it, but by that point we were very done with all of it and just wanted to put the whole experience behind us. Had we not had the issues with the delivery that we did and had the buidling process not be so frustrating and unnecessarily poor, this would have been a completely different review but we just can't get over how disappointed those things have left us.”

Helpful Report

Posted 3 months ago

Getlaidbeds.co.uk is rated 4.4 based on 2,079 reviews