Getlaidbeds.co.uk Reviews

Name: Getlaidbeds.co.uk
Address: Barn 3-5, Wharf Way, Leicester, Leicestershire
Rating: 4.39

4.4 Rating 2,080 Reviews

84 %

of reviewers recommend Getlaidbeds.co.uk

4.4

Based on 2,080 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

020 3695 2463

Email:

hello@getlaidbeds.co.uk

Location:

Barn 3-5,
Wharf Way,
Leicester
Leicestershire
LE2 9UT

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Getlaidbeds.co.uk 5 star review on 24th June 2025

301

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have had the delivery of the two beds this morning however, I wanted to raise a few concerns. Firstly, there was some damage to the Low Oriental Bed (Space Saver). Secondly, the instruction manual we received for the Low Tokyo Bed was incorrect, we managed to get it together in the end but it took use longer than expected due to the lack of resources.”

Helpful Report

Posted 3 months ago

Hello, Thank you for taking the time to share your concerns with us. We're sorry to hear about the delivery damage to your Low Oriental Bed and the issues with the instruction manual for the Low Tokyo Bed, its sister bed. We understand how frustrating this can be and appreciate your patience in assembling the bed despite the challenges. Your feedback is invaluable, and we'll be addressing these matters with our team to ensure improvements are made. Customer Services have issued a gesture of good will to you which will be processed within 14 working day as discussed. Best regards, The Reviews Team

Posted 3 months ago

“First time using this company, great service from initial queries to order placing and delivery.”

Helpful Report

Posted 3 months ago

“Bed arrived as ordered and in the timeframe stated. Can’t fault the experience of ordering the bed. Good that you can make your bed just as you want picking each element. This is our second bed from Get Laid Beds for this reason. We had to assemble the bed and storage unit and this was made harder as some parts were not produced correctly and some parts were not labelled as the instructions said they would be. However we could resolve these issues without replacement parts. I just had to drill some new holes….”

Helpful Report

Posted 4 months ago

Hello Nicola, Thank you for your review and for choosing Get Laid Beds for a second time! We are sorry to learn about the assembly issues you faced with incorrectly produced and unlabelled parts. We understand how frustrating that can be. Your feedback is important, and we'll be discussing it internally to help enhance our product quality and assembly instructions. If you have any further concerns or need assistance, please don’t hesitate to reach out to the Customer Service team. Best wishes, The Reviews Team

Posted 4 months ago

“The customer service staff were friendly, and they were forthcoming in trying to arrange an order and delivery of a substitute mattress. However, 2 issues came up: - They initially told me the 3-year old mattress could be picked up and disposed of by the company, but a few days later I was told that information was wrong. - The delivery guys were TOTALLY unprepared and disorganised in their delivery. They texted me they would deliver the mattress between 1 and 3 pm on the day, but turned up by 5 pm. Then they asked me to help them carry the mattress. Finally, when I asked them to uncover the mattress so that I could see the product, they didn't have sissors nor were prepared with gloves to do that. The poor delivery guy agreed to help me, but it was clear they were not prepared for my request (which is strange, given that my request should be standard).”

Helpful Report

Posted 4 months ago

Hello, Thank you for taking the time to leave your feedback. I’m pleased to hear that our customer service team was friendly and helpful in trying to arrange your order and delivery. However, we apologise for the confusion regarding the unwanted mattress pick-up. It is disappointing to hear that the 3rd party delivery team delivered outside of their estimated time window. Unfortunately it is not standard for a 3rd party courier to open your packages for you, this service is only provided by our direct Assembly deliveries, and even they will keep the internal hygiene packaging intact on mattresses. We are sorry for any disappointment caused. We absolutely want our customers to have a smooth experience, and your comments will be passed to help us address these areas for improvement. If you have any further concerns or need assistance, please don’t hesitate to reach out to us. Kind Regards, The Reviews Team

Posted 4 months ago

“I bought a platform space saver bed for a 190 x 135 mattress. Generally ok, but a couple of comments: 1. The how to assemble instruction drawings are wrong. If you follow the 135 wide mattress will not fit. (Shows the correct way as a 'x' and wrong way as a 'tick'.) 2. Insufficient slats for correct spacing for pocket sprung mattress. Needs one more to get gaps below 70mm max. 3. The prefixed support batten for slats on long side makes installing screw difficult to install as can only install at an angle.”

Helpful Report

Posted 4 months ago

“The frame looks nice, but the overall structural design is not the best. Some holes are not aligned, and the metallic pieces of the header make it difficult to place the bed next to a wall, as it will scratch it. After this, I am not inclined to recommend this brand.”

Helpful Report

Posted 5 months ago

Hello Jhoan, I am sorry to hear about the issues you have had with our product. I unfortunately cannot find any correspondance to our customer services department about this. We would love to correct any issues you have had. If you could please email some pictures along with a description of the issues into hello@getlaidbeds.co.uk one of our customer service agents can look into this and sort accordingly. Chris

Posted 4 months ago

“Assembly of the headboard for the Kensington bed is unnecessarily time consuming. Why are there not pre-drilled holes in the three panels that make up the board. One week after assembly the feeling of annoyance is there every time I go to bed. I’m sure it will pass but it could easily have been avoided with some predrilled holes!”

Helpful Report

Posted 5 months ago

Hi Karl, Thank you for taking the time to share your thoughts on the Kensington bed. I’m sorry to hear that the assembly process was frustrating for you. We appreciate your feedback regarding the pre-drilled holes, and I understand how that can impact your experience. It’s our goal to ensure that the setup is as smooth as possible, and your suggestion will certainly be taken into consideration for future improvements. If there’s anything else we can assist you with or if you have further concerns, please feel free to reach out to our customer service team. Best wishes, Reviews Team

Posted 5 months ago

“Did bed show up on day on intended - NO Did bed ahow up with all correct parts for accembly - No Notes : There was a bad storm that delayed delivery and customer service did well resolving the wrong parts in box issue.”

Helpful Report

Posted 6 months ago

“Great quality, well sanded wood finish, and overall very happy with the look. It seems very solid, albeit squeaky. The slats at about 10cm apart. Few problems putting it together as head and foot board pieces didn't fit/align well in order advised. We made do by spending time swapping bits around to improve fit and avoid gaps at edge of boards. The instructions arrived really wrinkled up, nearly being thrown away as packaging. Son very happy with his new bed though and I'm delighted it didn't give off any annoying smells, which new furniture often does.”

Helpful Report

Posted 6 months ago

“Website: flashy/inviting. Sales team: excellent. Delivery: excellent. Assembly instructions: lamentably poor, small diagrams, poorly reproduced - not sure how "Los Americanos" get on. Design/construction: despite the catchy name and promise of "externally-constructed toilet" sturdiness, I was left underwhelmed. The parts were incorrectly labeled; (supposedly) matching lengths were cut/machined to different lengths such that when correctly and carefully assembled, there were visible gaps (and yes, I have a proficient engineering background and matching dexterity to have assembled this bed painstakingly). Overall: our old bed, bought beside the road in Uganda and assembled/disassembled using 4 x M10mm nuts and bolts, but replaced because the replacement mattress size is unavailable in UK, was a far beefier and more solid example. This company infer solidity but deliver an "Ikea-ish" result for flashy/"folksy" promise and over-optimistic pricing. Mt recommendation is to buy elsewhere.”

Helpful Report

Posted 6 months ago

“I was so excited for our new bed to arrive. I wanted a good sturdy superking. Upon arrival we assembled it and much to our dismay there was no center support. There it a “t “ plank to cross under the slats, but the span of the bed, being a super king and very wide, is too far a distance to offer proper support with the pine slats provided. The entire bed slats and cross support sagged and bowed terribly. They are made of pine and very soft and flexible. Probably not the best material, especially when the company prides itself on the sturdiness. We ended up buying center leg supports on Amazon and installing them. It’s certainly helped. We are not large people at all. I can’t imagine if a larger person or two bought this bed. The exterior frame is solid and nice, and if you bought a double or smaller, I’m sure it would be fine. But adjustments in design are necessary when you have a six foot wide bed with regard to center support. Overall I’m disappointed out of the box with quality. Once we spent extra money and time installing the center support, it’s fine. However, I didn’t pay for a bed to spend more money to modify it after the fact. I wouldn’t recommend. I’m keeping it because we found a modification to remedy the issue, but certainly not what I expected given how they advertise how “sturdy” the beds are.”

Helpful Report

Posted 6 months ago

“I like that the bed is made to order and proper solid wood. Delivery was delayed but items delivered were OK.”

Helpful Report

Posted 7 months ago

“The product quality is brilliant and we are very happy with the end result. The instructions for build were not clear and had weird images in them (chickens?!). It made me assume it is not a British produced product?”

Helpful Report

Posted 7 months ago

Hello Jessica, Thank you for your review and for sharing your thoughts! We’re thrilled to hear you’re happy with the product quality. All of our beds , services and instructions are produced here in the UK in Leicester. We can confirm the chickens were a quirky idea of ours due to our farmyard/countryside aesthetic. Please accept our apologies for any disappointment caused. We're constantly working to improve our manuals to ensure they're easy to follow. If you have any further feedback or need assistance, feel free to reach out to us at hello@getlaidbeds.co.uk. Kind Regards, The Escalations Team

Posted 7 months ago

“The beds are excellent quality. And the company is able to adapt to your needs. But customer attention needs to improve after sales. We needed to change the delivery date and were told that because it was less than 5 days before actual date we would incur a charge. Then after I raised a few questions I realised the delivery company would change the date free of charge. This info was not offered from Get Laid Beds. In addition no customer loyalty incentive or appreciation was given by means of waving a fee ( that wasn't actually Incured anyway) or something else for buying several beds and a headboard . Some companies have really honed their customer care and loyalty - Get Laid Beds would do well to take their lead from these companies”

Helpful Report

Posted 8 months ago

“Communication is good, clear dates and met commitments. Product seems somewhat over priced for what it is, though decent enough quality.”

Helpful Report

Posted 8 months ago

Hello Raf, Thank you for your review and feedback! I am sorry to hear the product hasnt met your expectations, we would love to hear more and help you in any way we can! If you do wish to discuss please do email us at hello@getlaidbeds.co.uk Chris at GLB

Posted 8 months ago

“Thank you for delivering the bed as arranged. But the instructions and screws were not enclosed, I had to go and buy them.it would be better if this had been checked”

Helpful Report

Posted 8 months ago

Hello Jen, Thank you for your feedback. I can only apologises that the screws and instructions were not enclosed in your order, this is not a standard we accept here at Get Laid Beds. If you still need to be reimbursed for the screws, please do email your receipt into hello@getlaidbeds.co.uk so our customer services team can assist you. Chris at GLB

Posted 8 months ago

“Bed was assembly instruction was terrible. The pallets for the head and back board were labeled incorrectly which involved having to dissasemble the unit half way through construction.”

Helpful Report

Posted 8 months ago

“Good service.”

Helpful Report

Posted 9 months ago

“The instructions should be only for the bed that I ordered, not multiple choice. It was written on the instructions to use black screws for some of the construction yet there were none, it was also when making the under bed storage box some of the things that are called 'biscuits ' were missing ' and some of the slats for the box were meant to be marked to use on the ends of the box but they weren't, and there was also a bit of small damage to one of the slats. I wouldn't recommend using this company to anyone else.”

Helpful Report

Posted 9 months ago

“This could be a great product and I would love to have given it a 5 stars, but when it came to the assembly, the bed had a few mistakes and problems originated from the factory, which has let down the product in itself. I do like the bed a lot and I think it is a very good design, however, the design execution is not the best it could have been. I have to say that I have been doing woodwork and cabinet making for the last 12 years and my eye is trained to look and see how things should come together. In this bed, the central support comes a fraction too low, I am talking 5 mm. As it is, the weight of the mattress and the people on top, with time, will bow the softwood pine, downwards. Some of the pre-drilled holes in the wood planks for the screws did not align. They do not have dowels, if they did have a dowel in some of the planks, the screw holes would align perfectly, but without the dowels it becomes more difficult to make sure you are aligning the planks correctly for the screws to go in the right place. Finally, the slats should be about 1 cm longer to snug/fit better in the bed frame. Also, the screws that fix the slats to the lateral bed lengths should be drilled right in the middle of the lateral bed length for better strength and to protect the ends of the slats. It is my opinion that if these points were addressed, Get Laid Beds would have a 5 stars product in their hands. At the same time I have to complement their customer services as they were quite good in trying to resolve some of the issues when I first contacted them.”

Helpful Report

Posted 9 months ago

Getlaidbeds.co.uk is rated 4.4 based on 2,080 reviews