Getlaidbeds.co.uk Reviews

Name: Getlaidbeds.co.uk
Address: Barn 3-5, Wharf Way, Leicester, Leicestershire
Rating: 4.40

4.4 Rating 1,941 Reviews

84 %

of reviewers recommend Getlaidbeds.co.uk

4.4

Based on 1,941 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

020 3695 2463

Email:

hello@getlaidbeds.co.uk

Location:

Barn 3-5,
Wharf Way,
Leicester
Leicestershire
LE2 9UT

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Getlaidbeds.co.uk 5 star review on 22nd April 2025

297

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The beds are excellent quality. And the company is able to adapt to your needs. But customer attention needs to improve after sales. We needed to change the delivery date and were told that because it was less than 5 days before actual date we would incur a charge. Then after I raised a few questions I realised the delivery company would change the date free of charge. This info was not offered from Get Laid Beds. In addition no customer loyalty incentive or appreciation was given by means of waving a fee ( that wasn't actually Incured anyway) or something else for buying several beds and a headboard . Some companies have really honed their customer care and loyalty - Get Laid Beds would do well to take their lead from these companies”

Helpful Report

Posted 5 months ago

“Communication is good, clear dates and met commitments. Product seems somewhat over priced for what it is, though decent enough quality.”

Helpful Report

Posted 5 months ago

Hello Raf, Thank you for your review and feedback! I am sorry to hear the product hasnt met your expectations, we would love to hear more and help you in any way we can! If you do wish to discuss please do email us at hello@getlaidbeds.co.uk Chris at GLB

Posted 5 months ago

“Thank you for delivering the bed as arranged. But the instructions and screws were not enclosed, I had to go and buy them.it would be better if this had been checked”

Helpful Report

Posted 5 months ago

Hello Jen, Thank you for your feedback. I can only apologises that the screws and instructions were not enclosed in your order, this is not a standard we accept here at Get Laid Beds. If you still need to be reimbursed for the screws, please do email your receipt into hello@getlaidbeds.co.uk so our customer services team can assist you. Chris at GLB

Posted 5 months ago

“Bed was assembly instruction was terrible. The pallets for the head and back board were labeled incorrectly which involved having to dissasemble the unit half way through construction.”

Helpful Report

Posted 5 months ago

“Good service.”

Helpful Report

Posted 6 months ago

“The instructions should be only for the bed that I ordered, not multiple choice. It was written on the instructions to use black screws for some of the construction yet there were none, it was also when making the under bed storage box some of the things that are called 'biscuits ' were missing ' and some of the slats for the box were meant to be marked to use on the ends of the box but they weren't, and there was also a bit of small damage to one of the slats. I wouldn't recommend using this company to anyone else.”

Helpful Report

Posted 6 months ago

“This could be a great product and I would love to have given it a 5 stars, but when it came to the assembly, the bed had a few mistakes and problems originated from the factory, which has let down the product in itself. I do like the bed a lot and I think it is a very good design, however, the design execution is not the best it could have been. I have to say that I have been doing woodwork and cabinet making for the last 12 years and my eye is trained to look and see how things should come together. In this bed, the central support comes a fraction too low, I am talking 5 mm. As it is, the weight of the mattress and the people on top, with time, will bow the softwood pine, downwards. Some of the pre-drilled holes in the wood planks for the screws did not align. They do not have dowels, if they did have a dowel in some of the planks, the screw holes would align perfectly, but without the dowels it becomes more difficult to make sure you are aligning the planks correctly for the screws to go in the right place. Finally, the slats should be about 1 cm longer to snug/fit better in the bed frame. Also, the screws that fix the slats to the lateral bed lengths should be drilled right in the middle of the lateral bed length for better strength and to protect the ends of the slats. It is my opinion that if these points were addressed, Get Laid Beds would have a 5 stars product in their hands. At the same time I have to complement their customer services as they were quite good in trying to resolve some of the issues when I first contacted them.”

Helpful Report

Posted 7 months ago

“Once assembled the underbed storage boxes were a great looking product which complemented the matching bed and bedside tables I purchased from you last year. However, you really need to look at your self assembly and accompanying instructions. There was no indication online of the degree of construction required. The instructions were also very difficult to decipher and plain wrong on step 3 where you repeated the instructions for fitting the front together when you meant to explain that you should follow a similar approach to the back. Your description of how to fit the slats in was also incomplete. None of this is what I'd expect for a supposed premium product about which you make a great fuss on your website being handmade to order. You still get 3 stars because I am pleased with the final product though.”

Helpful Report

Posted 7 months ago

“Hi I found the website good this is the 2nd bed I’ve bought. The quality though of this bed isn’t as the other and has black marks all over it.”

Helpful Report

Posted 7 months ago

Thank you for your feedback. We are very sorry to hear of this. We would like the opportunity to assist you with this, please contact the customer service team directly as we are unable to help over reviews. Kind Regards, The Escalations team

Posted 7 months ago

“The bed we ordered (Ottoman Bed) seems solid and of good quality. Unfortunately Get Laid Beds didn't pack the correct slats size so we had to wait another week to finish building our new bed...”

Helpful Report

Posted 7 months ago

“First let me say I am very pleased with the bed frame; however, I thought you might like to know more about my experience- should it be useful for I.proving customer satisfaction. * one of the side panels arrived with a silver stain on the white surface- which I have now virtually removed by rubbing repeatedly with cloth. * 4 additional holes on the headboard legs which did not appear on the assembly drawing. * for slat positioning, a pre cut spacer for positioning slats would have speeded up assembly for me.”

Helpful Report

Posted 7 months ago

“Lovely bed, weve only slept on it for a couple of nights so far, but it seems comfortable, and easy to lift the ottoman base. It is quite low, which I didn't expect, but actually really I really like. However it also means the under bed storage is not as generous as our old ottoman. The delivery was fine, but when it came to assembling the bed the instructions were poor. It took my husband the best part of a day: not clarifying important details made it very frustrating - he actually said Ikea instructions are the best, words I never thought I'd hear him say! Because the set up was so difficult I can only give it 3 stars.”

Helpful Report

Posted 8 months ago

“This review is in progress, as the issues I have highlighted with Lewis at Customer Services are currently being dealt with, I hope. My main issue is with the spec of the product.”

Helpful Report

Posted 8 months ago

“Get laid beds are reliable and make nice bed frames which we have previously ordered for tenants who have been happy with these. WE recently ordered a single simplicity matress for a spare room bed, our guest has been hapy with it but on needing to use this matress ourselves, we are not impressed. It is not sufficiently firm supportive for a really good night's sleep. Sadly though it has barely been used, we are not allowed to exchange it for upgrade. This is disappointing as the matress has only been slept on for 10 nights in total and has beeen fully protected.”

Helpful Report

Posted 8 months ago

Thank you for your second review. The mattress you have opted for is classed as a Medium a per the website. We are sorry to hear that it was not to your liking but glad to hear your guests found it comfortable. Due to hygiene reasons we are unable to accept returns of opened mattresses unless they are covered by our 100 night trial. Kind Regards, The Escalations Team.

Posted 8 months ago

“Bed is ok. Not as good quality as I expect for the price. Instructions are very poor. Parts were meant to be labelled and they were not.”

Helpful Report

Posted 8 months ago

“The 2 beds are of reasonable quality but some joints were a loose fit so difficult to keep the bed square. The main problem was the promised delivery came with only 5 of the 6 boxes. The 6th box came 3 days later which meant we had to delay our holiday departure time. The help line was unsympathetic and unable to bring the 2nd delivery forward.”

Helpful Report

Posted 8 months ago

“It arrived on time, with a young courier that wasn't keen to take the packages up 2 flights of stairs, so that was on me. The bed frame seemed to narrow at the head end, preventing the top slat from going in without 15 mins of sanding. I paid the extra £14 for felt floor protectors, which did not arrive, and when I reported this via email I received no response after 2 weeks now.”

Helpful Report

Posted 9 months ago

Hi Gary, Thank you for your review. You selected our flat packed service. This service, from a 3rd party courier, only covers delivery to the main entrance of the building, whether it be the front door of a house or the main entrance door of an apartment complex. We apologise for any inconvenience this may have caused. We offered to post or refund your missing felt pads. You opted for the refund of the £7 paid. Our response to your email on July 19th was delayed by 5 business days, as it had not reached us until you sent a follow-up. As in the email response, we sincerely apologise for our lack of knowledge regarding the non-receipt of your original communication prior to your follow-up. It is beyond our abilities to know the status of emails that we have not received. Please accept our apologies for any misunderstandings or frustrations caused to you. Kind Regards, The Escalations Team

Posted 9 months ago

“Good service. Delivered as expected and well packaged.”

Helpful Report

Posted 9 months ago

“I opted for the self assembly. Extremely disappointed with the instructions. Very confusing to follow. Also, I had a bag of screws that were not needed. And what is the metal coat hanger shaped thing? Again, no instructions!”

Helpful Report

Posted 10 months ago

“I was very disappointed in this Ottoman bed. The price is for a premium item, but the quality was only just acceptable. I am highly experienced and confident at building furniture but the instructions for this build are truly atrocious (at one point an illustration shows screws entering the incorrect holes), and some of the pilot holes were drilled so poorly that it was impossible to assemble components straight. We got there in the end, but with blood, sweat and tears. Definitely would not recommend, and would not buy from Get Laid Beds again.”

Helpful Report

Posted 10 months ago

Getlaidbeds.co.uk is rated 4.4 based on 1,941 reviews