Getlaidbeds.co.uk Reviews

Name: Getlaidbeds.co.uk
Address: Barn 3-5, Wharf Way, Leicester, Leicestershire
Rating: 4.39

4.4 Rating 2,080 Reviews

84 %

of reviewers recommend Getlaidbeds.co.uk

4.4

Based on 2,080 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

020 3695 2463

Email:

hello@getlaidbeds.co.uk

Location:

Barn 3-5,
Wharf Way,
Leicester
Leicestershire
LE2 9UT

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Getlaidbeds.co.uk 5 star review on 24th June 2025

301

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Once assembled the underbed storage boxes were a great looking product which complemented the matching bed and bedside tables I purchased from you last year. However, you really need to look at your self assembly and accompanying instructions. There was no indication online of the degree of construction required. The instructions were also very difficult to decipher and plain wrong on step 3 where you repeated the instructions for fitting the front together when you meant to explain that you should follow a similar approach to the back. Your description of how to fit the slats in was also incomplete. None of this is what I'd expect for a supposed premium product about which you make a great fuss on your website being handmade to order. You still get 3 stars because I am pleased with the final product though.”

Helpful Report

Posted 10 months ago

“Hi I found the website good this is the 2nd bed I’ve bought. The quality though of this bed isn’t as the other and has black marks all over it.”

Helpful Report

Posted 10 months ago

Thank you for your feedback. We are very sorry to hear of this. We would like the opportunity to assist you with this, please contact the customer service team directly as we are unable to help over reviews. Kind Regards, The Escalations team

Posted 10 months ago

“The bed we ordered (Ottoman Bed) seems solid and of good quality. Unfortunately Get Laid Beds didn't pack the correct slats size so we had to wait another week to finish building our new bed...”

Helpful Report

Posted 10 months ago

“First let me say I am very pleased with the bed frame; however, I thought you might like to know more about my experience- should it be useful for I.proving customer satisfaction. * one of the side panels arrived with a silver stain on the white surface- which I have now virtually removed by rubbing repeatedly with cloth. * 4 additional holes on the headboard legs which did not appear on the assembly drawing. * for slat positioning, a pre cut spacer for positioning slats would have speeded up assembly for me.”

Helpful Report

Posted 10 months ago

“Lovely bed, weve only slept on it for a couple of nights so far, but it seems comfortable, and easy to lift the ottoman base. It is quite low, which I didn't expect, but actually really I really like. However it also means the under bed storage is not as generous as our old ottoman. The delivery was fine, but when it came to assembling the bed the instructions were poor. It took my husband the best part of a day: not clarifying important details made it very frustrating - he actually said Ikea instructions are the best, words I never thought I'd hear him say! Because the set up was so difficult I can only give it 3 stars.”

Helpful Report

Posted 11 months ago

“This review is in progress, as the issues I have highlighted with Lewis at Customer Services are currently being dealt with, I hope. My main issue is with the spec of the product.”

Helpful Report

Posted 11 months ago

“Get laid beds are reliable and make nice bed frames which we have previously ordered for tenants who have been happy with these. WE recently ordered a single simplicity matress for a spare room bed, our guest has been hapy with it but on needing to use this matress ourselves, we are not impressed. It is not sufficiently firm supportive for a really good night's sleep. Sadly though it has barely been used, we are not allowed to exchange it for upgrade. This is disappointing as the matress has only been slept on for 10 nights in total and has beeen fully protected.”

Helpful Report

Posted 11 months ago

Thank you for your second review. The mattress you have opted for is classed as a Medium a per the website. We are sorry to hear that it was not to your liking but glad to hear your guests found it comfortable. Due to hygiene reasons we are unable to accept returns of opened mattresses unless they are covered by our 100 night trial. Kind Regards, The Escalations Team.

Posted 11 months ago

“Bed is ok. Not as good quality as I expect for the price. Instructions are very poor. Parts were meant to be labelled and they were not.”

Helpful Report

Posted 11 months ago

“The 2 beds are of reasonable quality but some joints were a loose fit so difficult to keep the bed square. The main problem was the promised delivery came with only 5 of the 6 boxes. The 6th box came 3 days later which meant we had to delay our holiday departure time. The help line was unsympathetic and unable to bring the 2nd delivery forward.”

Helpful Report

Posted 11 months ago

“It arrived on time, with a young courier that wasn't keen to take the packages up 2 flights of stairs, so that was on me. The bed frame seemed to narrow at the head end, preventing the top slat from going in without 15 mins of sanding. I paid the extra £14 for felt floor protectors, which did not arrive, and when I reported this via email I received no response after 2 weeks now.”

Helpful Report

Posted 1 year ago

Hi Gary, Thank you for your review. You selected our flat packed service. This service, from a 3rd party courier, only covers delivery to the main entrance of the building, whether it be the front door of a house or the main entrance door of an apartment complex. We apologise for any inconvenience this may have caused. We offered to post or refund your missing felt pads. You opted for the refund of the £7 paid. Our response to your email on July 19th was delayed by 5 business days, as it had not reached us until you sent a follow-up. As in the email response, we sincerely apologise for our lack of knowledge regarding the non-receipt of your original communication prior to your follow-up. It is beyond our abilities to know the status of emails that we have not received. Please accept our apologies for any misunderstandings or frustrations caused to you. Kind Regards, The Escalations Team

Posted 1 year ago

“Good service. Delivered as expected and well packaged.”

Helpful Report

Posted 1 year ago

“I opted for the self assembly. Extremely disappointed with the instructions. Very confusing to follow. Also, I had a bag of screws that were not needed. And what is the metal coat hanger shaped thing? Again, no instructions!”

Helpful Report

Posted 1 year ago

“I was very disappointed in this Ottoman bed. The price is for a premium item, but the quality was only just acceptable. I am highly experienced and confident at building furniture but the instructions for this build are truly atrocious (at one point an illustration shows screws entering the incorrect holes), and some of the pilot holes were drilled so poorly that it was impossible to assemble components straight. We got there in the end, but with blood, sweat and tears. Definitely would not recommend, and would not buy from Get Laid Beds again.”

Helpful Report

Posted 1 year ago

“inpossible to put together so far. The wood is so hard that using my electric screwdriver has blunted all the screws as the wood is so hard, and the holes only have drilled, so sewing into them has left blunt screws wedged half in and half out, and I have had to use pliers to twist them out. Now I need to get new screws to replace them and find another method to assemble the bed. Still sleeping on the floor weeks after it's delivered. Considering the price, having just moved into my first home and buying myfirst bed after always renting, I am very disappointed. I had always wanted my first bed to come from this company.”

Helpful Report

Posted 1 year ago

Good Morning, We are very sorry to see you are having issues assembling your bed you received 4 days ago. There hasn't been any contact from you to the customer service team requesting help. They may be able to offer assistance on how to assemble the bed over the phone or, if needed, they will request images or videos of what's occurring so they can offer further advise. Please do contact the customer service team directly as we are unable to assist through reviews. Kind Regards, The Escalations Team.

Posted 1 year ago

“After a fair amount of back and forth with the support team we finally have a bed frame that meets our requirements. The support team are friendly and responsive, however the company is let down on the manufacturing side, with items not being made to the right size. Delivery with FedX first time around didn't work well, however the second time around it did. The last thing is to say is be careful when ordering your bedframe as they advertise British and EU frame sizes, except manufacturers in the UK are making Kingsize and Super Kingsize mattresses which are the same length as EU mattresses (200cm). The frame we bought is very minimalist as so that extra 2 cm means the difference between a snug fit and a very snug fit with no space for your sheets!”

Helpful Report

Posted 1 year ago

“well.... i have no idea as for some reason i bought a single bed and a double matress. the delivery was...mmmm...ok collection ok too. the new bed was/ is being delivered by UPS...not happy as 1/3 delivered even though i delayed the delivery by web and by coinfirmation 'phone call. Not happy”

Helpful Report

Posted 1 year ago

“Little bit disappointed to be honest. It’s quite squeaky I would have thought it would be steardy but it’s the opposite. Especially for the money”

Helpful Report

Posted 1 year ago

“The beds are well designed and fit for purpose, but they are not quite as well crafted as I had anticipated, based on my one purchase. For example, why are there so many screws required when there is a tenon and mortise joint at every junction? If the tolerances for both were tighter, one wonders whether screws would be needed at all. (Dowels or similar instead?) With respect to the screws, one would need to be Tarzan to screw those provided into the inadequately sized pre-drilled holes. I had to drill all these holes out to a larger diameter so that I could use a manual screwdriver. (Note that even my electric drill couldn’t cope with the original task.) There are a couple of minor chips on the headboard panels near the cuts, which themselves are somewhat scruffy. The bed once assembled is attractive, and I’m happy with my choices such as tapered legs. One of the three boxes arrived one day later than the other two. For someone who had taken time off work to receive their delivery and start assembly (especially where one’s old bed has been confidently dismantled or even thrown away, this could be a nightmare. In my case I had to sleep one night on a mattress on the floor.”

Helpful Report

Posted 1 year ago

“Rails not labelled as instructions suggest. Very difficult to get screws into rails ( positioning of holes makes it difficult to get screws in with electric screwdriver/ normal screwdriver). Some marks/ dents on legs. Possibly damaged during delivery. Wood & carpentry is of good quality. Pre drilled holes on rails for slats would be a good idea. Overall, not sure I would order again”

Helpful Report

Posted 1 year ago

“I ordered the White Knight space saver bed with a storage drawer as a small double, as it was the only bed I could find with such a small width and storage options. I am really pleased with it now and it is extremely good quality but there were issues with the delivery, putting it together and the instructions provided. *the delivery date was changed suddenly to a day later, four days before the bed was due. After a call and a few emails I eventually got it on the correct day. I felt a bit perturbed when I was told I should have expected this as the order was due to be delivered near a bank holiday! *I had to borrow a drill to put the bed together. The screws in the headboard would only go half way in by hand. My electric screwdriver wasn’t powerful enough either. *Considering this is a British company, the instructions provided were slightly bizarre and not very detailed. There were a number of typos (conect preasembled headboard) and the storage drawer instructions had a section which repeated and referred to the front of the drawer when it meant the back (steps 2&3). The instructions also referred to the slats being labelled as inner and outer but mine had no labelling so I think I put it together incorrectly.”

Helpful Report

Posted 1 year ago

Getlaidbeds.co.uk is rated 4.4 based on 2,080 reviews