Getlaidbeds.co.uk Reviews

Name: Getlaidbeds.co.uk
Address: Barn 3-5, Wharf Way, Leicester, Leicestershire
Rating: 4.38

4.4 Rating 2,321 Reviews

84 %

of reviewers recommend Getlaidbeds.co.uk

4.4

Based on 2,321 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

020 3695 2463

Email:

hello@getlaidbeds.co.uk

Location:

Barn 3-5,
Wharf Way,
Leicester
Leicestershire
LE2 9UT

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Getlaidbeds.co.uk 5 star review on 21st December 2025

313

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The frame looks nice, but the overall structural design is not the best. Some holes are not aligned, and the metallic pieces of the header make it difficult to place the bed next to a wall, as it will scratch it. After this, I am not inclined to recommend this brand.”

Helpful Report

Posted 10 months ago

Hello Jhoan, I am sorry to hear about the issues you have had with our product. I unfortunately cannot find any correspondance to our customer services department about this. We would love to correct any issues you have had. If you could please email some pictures along with a description of the issues into hello@getlaidbeds.co.uk one of our customer service agents can look into this and sort accordingly. Chris

Posted 9 months ago

“Assembly of the headboard for the Kensington bed is unnecessarily time consuming. Why are there not pre-drilled holes in the three panels that make up the board. One week after assembly the feeling of annoyance is there every time I go to bed. I’m sure it will pass but it could easily have been avoided with some predrilled holes!”

Helpful Report

Posted 10 months ago

Hi Karl, Thank you for taking the time to share your thoughts on the Kensington bed. I’m sorry to hear that the assembly process was frustrating for you. We appreciate your feedback regarding the pre-drilled holes, and I understand how that can impact your experience. It’s our goal to ensure that the setup is as smooth as possible, and your suggestion will certainly be taken into consideration for future improvements. If there’s anything else we can assist you with or if you have further concerns, please feel free to reach out to our customer service team. Best wishes, Reviews Team

Posted 10 months ago

“Did bed show up on day on intended - NO Did bed ahow up with all correct parts for accembly - No Notes : There was a bad storm that delayed delivery and customer service did well resolving the wrong parts in box issue.”

Helpful Report

Posted 10 months ago

“Great quality, well sanded wood finish, and overall very happy with the look. It seems very solid, albeit squeaky. The slats at about 10cm apart. Few problems putting it together as head and foot board pieces didn't fit/align well in order advised. We made do by spending time swapping bits around to improve fit and avoid gaps at edge of boards. The instructions arrived really wrinkled up, nearly being thrown away as packaging. Son very happy with his new bed though and I'm delighted it didn't give off any annoying smells, which new furniture often does.”

Helpful Report

Posted 10 months ago

“Website: flashy/inviting. Sales team: excellent. Delivery: excellent. Assembly instructions: lamentably poor, small diagrams, poorly reproduced - not sure how "Los Americanos" get on. Design/construction: despite the catchy name and promise of "externally-constructed toilet" sturdiness, I was left underwhelmed. The parts were incorrectly labeled; (supposedly) matching lengths were cut/machined to different lengths such that when correctly and carefully assembled, there were visible gaps (and yes, I have a proficient engineering background and matching dexterity to have assembled this bed painstakingly). Overall: our old bed, bought beside the road in Uganda and assembled/disassembled using 4 x M10mm nuts and bolts, but replaced because the replacement mattress size is unavailable in UK, was a far beefier and more solid example. This company infer solidity but deliver an "Ikea-ish" result for flashy/"folksy" promise and over-optimistic pricing. Mt recommendation is to buy elsewhere.”

Helpful Report

Posted 11 months ago

“I was so excited for our new bed to arrive. I wanted a good sturdy superking. Upon arrival we assembled it and much to our dismay there was no center support. There it a “t “ plank to cross under the slats, but the span of the bed, being a super king and very wide, is too far a distance to offer proper support with the pine slats provided. The entire bed slats and cross support sagged and bowed terribly. They are made of pine and very soft and flexible. Probably not the best material, especially when the company prides itself on the sturdiness. We ended up buying center leg supports on Amazon and installing them. It’s certainly helped. We are not large people at all. I can’t imagine if a larger person or two bought this bed. The exterior frame is solid and nice, and if you bought a double or smaller, I’m sure it would be fine. But adjustments in design are necessary when you have a six foot wide bed with regard to center support. Overall I’m disappointed out of the box with quality. Once we spent extra money and time installing the center support, it’s fine. However, I didn’t pay for a bed to spend more money to modify it after the fact. I wouldn’t recommend. I’m keeping it because we found a modification to remedy the issue, but certainly not what I expected given how they advertise how “sturdy” the beds are.”

Helpful Report

Posted 11 months ago

“I like that the bed is made to order and proper solid wood. Delivery was delayed but items delivered were OK.”

Helpful Report

Posted 1 year ago

“The product quality is brilliant and we are very happy with the end result. The instructions for build were not clear and had weird images in them (chickens?!). It made me assume it is not a British produced product?”

Helpful Report

Posted 1 year ago

Hello Jessica, Thank you for your review and for sharing your thoughts! We’re thrilled to hear you’re happy with the product quality. All of our beds , services and instructions are produced here in the UK in Leicester. We can confirm the chickens were a quirky idea of ours due to our farmyard/countryside aesthetic. Please accept our apologies for any disappointment caused. We're constantly working to improve our manuals to ensure they're easy to follow. If you have any further feedback or need assistance, feel free to reach out to us at hello@getlaidbeds.co.uk. Kind Regards, The Escalations Team

Posted 1 year ago

“The beds are excellent quality. And the company is able to adapt to your needs. But customer attention needs to improve after sales. We needed to change the delivery date and were told that because it was less than 5 days before actual date we would incur a charge. Then after I raised a few questions I realised the delivery company would change the date free of charge. This info was not offered from Get Laid Beds. In addition no customer loyalty incentive or appreciation was given by means of waving a fee ( that wasn't actually Incured anyway) or something else for buying several beds and a headboard . Some companies have really honed their customer care and loyalty - Get Laid Beds would do well to take their lead from these companies”

Helpful Report

Posted 1 year ago

“Communication is good, clear dates and met commitments. Product seems somewhat over priced for what it is, though decent enough quality.”

Helpful Report

Posted 1 year ago

Hello Raf, Thank you for your review and feedback! I am sorry to hear the product hasnt met your expectations, we would love to hear more and help you in any way we can! If you do wish to discuss please do email us at hello@getlaidbeds.co.uk Chris at GLB

Posted 1 year ago

“Thank you for delivering the bed as arranged. But the instructions and screws were not enclosed, I had to go and buy them.it would be better if this had been checked”

Helpful Report

Posted 1 year ago

Hello Jen, Thank you for your feedback. I can only apologises that the screws and instructions were not enclosed in your order, this is not a standard we accept here at Get Laid Beds. If you still need to be reimbursed for the screws, please do email your receipt into hello@getlaidbeds.co.uk so our customer services team can assist you. Chris at GLB

Posted 1 year ago

“Bed was assembly instruction was terrible. The pallets for the head and back board were labeled incorrectly which involved having to dissasemble the unit half way through construction.”

Helpful Report

Posted 1 year ago

“Good service.”

Helpful Report

Posted 1 year ago

“The instructions should be only for the bed that I ordered, not multiple choice. It was written on the instructions to use black screws for some of the construction yet there were none, it was also when making the under bed storage box some of the things that are called 'biscuits ' were missing ' and some of the slats for the box were meant to be marked to use on the ends of the box but they weren't, and there was also a bit of small damage to one of the slats. I wouldn't recommend using this company to anyone else.”

Helpful Report

Posted 1 year ago

“This could be a great product and I would love to have given it a 5 stars, but when it came to the assembly, the bed had a few mistakes and problems originated from the factory, which has let down the product in itself. I do like the bed a lot and I think it is a very good design, however, the design execution is not the best it could have been. I have to say that I have been doing woodwork and cabinet making for the last 12 years and my eye is trained to look and see how things should come together. In this bed, the central support comes a fraction too low, I am talking 5 mm. As it is, the weight of the mattress and the people on top, with time, will bow the softwood pine, downwards. Some of the pre-drilled holes in the wood planks for the screws did not align. They do not have dowels, if they did have a dowel in some of the planks, the screw holes would align perfectly, but without the dowels it becomes more difficult to make sure you are aligning the planks correctly for the screws to go in the right place. Finally, the slats should be about 1 cm longer to snug/fit better in the bed frame. Also, the screws that fix the slats to the lateral bed lengths should be drilled right in the middle of the lateral bed length for better strength and to protect the ends of the slats. It is my opinion that if these points were addressed, Get Laid Beds would have a 5 stars product in their hands. At the same time I have to complement their customer services as they were quite good in trying to resolve some of the issues when I first contacted them.”

Helpful Report

Posted 1 year ago

“Once assembled the underbed storage boxes were a great looking product which complemented the matching bed and bedside tables I purchased from you last year. However, you really need to look at your self assembly and accompanying instructions. There was no indication online of the degree of construction required. The instructions were also very difficult to decipher and plain wrong on step 3 where you repeated the instructions for fitting the front together when you meant to explain that you should follow a similar approach to the back. Your description of how to fit the slats in was also incomplete. None of this is what I'd expect for a supposed premium product about which you make a great fuss on your website being handmade to order. You still get 3 stars because I am pleased with the final product though.”

Helpful Report

Posted 1 year ago

“Hi I found the website good this is the 2nd bed I’ve bought. The quality though of this bed isn’t as the other and has black marks all over it.”

Helpful Report

Posted 1 year ago

Thank you for your feedback. We are very sorry to hear of this. We would like the opportunity to assist you with this, please contact the customer service team directly as we are unable to help over reviews. Kind Regards, The Escalations team

Posted 1 year ago

“The bed we ordered (Ottoman Bed) seems solid and of good quality. Unfortunately Get Laid Beds didn't pack the correct slats size so we had to wait another week to finish building our new bed...”

Helpful Report

Posted 1 year ago

“First let me say I am very pleased with the bed frame; however, I thought you might like to know more about my experience- should it be useful for I.proving customer satisfaction. * one of the side panels arrived with a silver stain on the white surface- which I have now virtually removed by rubbing repeatedly with cloth. * 4 additional holes on the headboard legs which did not appear on the assembly drawing. * for slat positioning, a pre cut spacer for positioning slats would have speeded up assembly for me.”

Helpful Report

Posted 1 year ago

“Lovely bed, weve only slept on it for a couple of nights so far, but it seems comfortable, and easy to lift the ottoman base. It is quite low, which I didn't expect, but actually really I really like. However it also means the under bed storage is not as generous as our old ottoman. The delivery was fine, but when it came to assembling the bed the instructions were poor. It took my husband the best part of a day: not clarifying important details made it very frustrating - he actually said Ikea instructions are the best, words I never thought I'd hear him say! Because the set up was so difficult I can only give it 3 stars.”

Helpful Report

Posted 1 year ago

Getlaidbeds.co.uk is rated 4.4 based on 2,321 reviews