Getlaidbeds.co.uk Reviews

Name: Getlaidbeds.co.uk
Address: Barn 3-5, Wharf Way, Leicester, Leicestershire
Rating: 4.38

4.4 Rating 2,321 Reviews

84 %

of reviewers recommend Getlaidbeds.co.uk

4.4

Based on 2,321 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

020 3695 2463

Email:

hello@getlaidbeds.co.uk

Location:

Barn 3-5,
Wharf Way,
Leicester
Leicestershire
LE2 9UT

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Getlaidbeds.co.uk 5 star review on 21st December 2025

313

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“There are evident chips in the woodwork. We haven’t built the bed yet but theywere there on delivery. The delivery men were friendly and helpful.”

Helpful Report

Posted 1 year ago

“Bed arrived on time, looks like on the images on-line, looks reasonably well made. The frame is too big for a standard king mattress, and there are gaps through which slats are seen on both sides . This is a rather disappointing. The mattress is bang on 150cm width, and the bed is 160 cm. Vexing.”

Helpful Report

Posted 2 years ago

“Recently bought ottoman bed - double. We have a 38cm mattress so time will tell if the ottoman bed can withstand this. I've noticed the ottoman bed doesn't stay up and first when it's lifted, but does if I persist? There's no mention of maximum weight or mattress thickness so I thought it would be okay. Let's see..”

Helpful Report

Posted 2 years ago

“Happy with bed think it is over priced , also very poor assembly instructions , I worked it out in the end but start to finish was 3 hours”

Helpful Report

Posted 2 years ago

“Very disappointed with the initial courier service. Having been advised we needed to stay in for 12 hours to wait for the delivery with no indication of a more specific time slot on the day, my partner had to take the day off work to wait for the bed to arrive. This would have been fine (if a little annoying) only for the delivery to never arrive with no phone call or other communication to tell us the order was delayed. It then arrived the next day just left outside the property. On querying where the delivery was and putting in a complaint I never heard anything back about where our delivery was. I am expecting a refund of the delivery fee at the very least for this poor service. Aside from this the bed is perfect and excellent quality. Just a shame about the customer service and poor delivery service.”

Helpful Report

Posted 2 years ago

“Delivery was a day later than what was arranged, and the bed arrived with no screws for the planks. Apart from this everything is acceptable, although I went into this purchase with high expectations due to hearing about the apparent exceptional quality of the company from word of mouth, this was not so much the case. I am satisfied with the purchase although a little discouraged from purchasing again in the future.”

Helpful Report

Posted 2 years ago

“I bought the ottoman bed king size two months ago and we were very excited about it. Building it wasn't hard at all but some of the pre-done holes didn't fit with the little wooden attachments and honestly, if I'm paying such a big amount this shouldn't happen. But I let it pass. Now the bed has started to squick, as I said, it's two months old. The whole mattress is resting in those wooden squares that are not even straight because the wholes weren't put in place.”

Helpful Report

Posted 2 years ago

Good Afternoon, Thank you for your review. We are sorry you are having problems with your frame. Please reach out to our helpful customer service team and they can assist you with this. They may require further information from you to be able to resolve this for you. Please email them on hello@getlaidbeds.co.uk Kind regards, Marie Customer Service Manager

Posted 2 years ago

“Overall quality seems good. Bed assembly is simple and clearly guided. Only hiccups where when I found myself short of a 60mm screw because one was unusable and also short of 5 washers… sorry to say but that never happened to me with IKEA…”

Helpful Report

Posted 2 years ago

“I have a mixed review for the bed I bought. The bed came on the agreed day with no delays and customer service was helpful. On receiving and start assembling it I started notching a lot of imperfections on the wood. Small chips, glue residue, some rough unpolished areas and then the big issue came when I saw that one of the bed legs was not matching the other three. It was from same wood but probably another part/different batch. I spoke to customer service but they advised it can’t be changed as it is not “faulty”. Otherwise the bed frame looks overall nice if I don’t pay attention to details and it is sturdy. So overall, for the price I payed I was expecting a better attention to detail. An average overall feedback. Reading previous reviews I was expecting somewhat better standards and my expectations were high.”

Helpful Report

Posted 2 years ago

“Simple enough ordering and delivery.”

Helpful Report

Posted 2 years ago

“Overall ok. Not completely sure on the QC of the bed. Joints were not as good as the price suggested and the finish was not perfect on the 'non best face' areas. Assembly intruction for the Oxford failed to note front to back supports are 'handed' which needed a bit of thought. Under bed storage is overly time consuming to assemble given the cost. Pre assembled would have a been a nice, easy quality touch for the smaller units chosen.”

Helpful Report

Posted 2 years ago

“I purchased a four poster super king bed. While the bed is very sturdy one of the posts was split a good few inches at the top but they were very helpful”

Helpful Report

Posted 2 years ago

“Very nice bed but the assembly was extremely difficult!! Screws did not go in unless we used so much force. The assembly took us over 3 hours! Really disappointing in that respect.”

Helpful Report

Posted 2 years ago

“We unfortunately had an emergency and had to be at the hospital the day of the delivery, therefore missed it. Despite force majeure circumstances, the company insisted on having us pay another delivery fee. Any other company would have tried at least one more time before charging for failed delivery, and the reason we missed would be understandable to most considerate people. I feel I was taken advantage of in a time of difficulty, and will consider this experience in the future.”

Helpful Report

Posted 2 years ago

“The bed is well made but the headboard and under-bed storage unit finishes are a disappointment. They don't look the same as they do online. I guess this is a hazard of buying online. We are going to have to get them sprayed. The installation of the beds went well.”

Helpful Report

Posted 2 years ago

“The purchase process over the phone was smooth and I was expertly helped by Ellie. We did arrange for assembly, and I asked if the assembly team might help to bring the old bed down. Although this is not guaranteed, I was assured that they wouldn't mind. Not so! The delivery team was rude. Although the bed was set up quickly and well, the 2 person delivery team left without asking for a signature or even bothering to say goodbye. We came down to an open front door to a busy with the delivery van gone!”

Helpful Report

Posted 2 years ago

Good Afternoon, I am very sorry for any misunderstanding on our behalf that may have occurred. We don't offer to take down or move existing bed frames if they are not from Get Laid Beds. If they are a Get Laid Beds frame this service is possible and will need to be booked at point of order as a paid service. However, the delivery team could have handled this completely differently . Please accept my apologies on their behalf and I will be making their direct manager fully aware of their actions and your concerns. Kind Regards, Marie Customer Service Manager

Posted 2 years ago

“The bed was great but the delivery experience very poor. It took me ages to get them to understand I needed bit of notice to agree delivery date and kept getting told up to fedex. When fedex delivered it was badicslly dumped on the path outside my 3rd story apartment. I was not expecting it to be taken up but bit more customer service would have been great as actual product very good .”

Helpful Report

Posted 2 years ago

“This is a really nice-looking bed, and organising delivery was straightforward and the delivery team very pleasant. However, the experience of putting up the bed was pretty bad, despite it being sold as a simple flat pack. The instructions reassured us that all we would need was a screwdriver - an electric drill might speed up the process but was unnecessary. This was not the case; in multiple places the bed required new holes to be created, making a drill essential. Some parts of the instructions were so vague or unclear as to be impossible to follow - we found that many people online had experienced the same, and thankfully used others’ trial and error tutorials to get us through the process. Some parts of the instructions were actively misleading, e.g. instructing us to use the “black screws” when all screws provided were silver. As I said, it’s a good bed, but the instructions need serious improvement, and parts of the flat pack itself could be improved too, in particular adding holes in all the relevant places, rather than just some. I’d recommend paying for the service where this bed it assembled for you unless you’re a very confident DIY-er.”

Helpful Report

Posted 2 years ago

“Very nice looking bed, but the slacks don’t secure in the middle and therefore every time we move in the night they creak. Should we screw them down in the middle?”

Helpful Report

Posted 2 years ago

“Craftsmanship is outstanding and the wood is not much VOCs. Yet quite a few numbers of slats of the base comes with crack. And there is always cracking sound in the bed frame when we lay down on the mattress after fully assemble. As the assemble guide were unclear, I have difficulty to confirm where should I mount the hinge on the side rails. There was also no marking / pre drilled holes to indicate where to install. I searched youtube and official website FAQ section but nothing helped. Finally we made a call to CS team and the representative give a measurement, marked on the image, send back and solved my problem. If there is a more clear walkthrough video / instruction manual / FAQ will be a lot easier .”

Helpful Report

Posted 2 years ago

Getlaidbeds.co.uk is rated 4.4 based on 2,321 reviews