Getlaidbeds.co.uk Reviews

Name: Getlaidbeds.co.uk
Address: Barn 3-5, Wharf Way, Leicester, Leicestershire
Rating: 4.39

4.4 Rating 2,080 Reviews

84 %

of reviewers recommend Getlaidbeds.co.uk

4.4

Based on 2,080 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

020 3695 2463

Email:

hello@getlaidbeds.co.uk

Location:

Barn 3-5,
Wharf Way,
Leicester
Leicestershire
LE2 9UT

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Getlaidbeds.co.uk 5 star review on 24th June 2025

301

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The purchase process over the phone was smooth and I was expertly helped by Ellie. We did arrange for assembly, and I asked if the assembly team might help to bring the old bed down. Although this is not guaranteed, I was assured that they wouldn't mind. Not so! The delivery team was rude. Although the bed was set up quickly and well, the 2 person delivery team left without asking for a signature or even bothering to say goodbye. We came down to an open front door to a busy with the delivery van gone!”

Helpful Report

Posted 2 years ago

Good Afternoon, I am very sorry for any misunderstanding on our behalf that may have occurred. We don't offer to take down or move existing bed frames if they are not from Get Laid Beds. If they are a Get Laid Beds frame this service is possible and will need to be booked at point of order as a paid service. However, the delivery team could have handled this completely differently . Please accept my apologies on their behalf and I will be making their direct manager fully aware of their actions and your concerns. Kind Regards, Marie Customer Service Manager

Posted 2 years ago

“The bed was great but the delivery experience very poor. It took me ages to get them to understand I needed bit of notice to agree delivery date and kept getting told up to fedex. When fedex delivered it was badicslly dumped on the path outside my 3rd story apartment. I was not expecting it to be taken up but bit more customer service would have been great as actual product very good .”

Helpful Report

Posted 2 years ago

“This is a really nice-looking bed, and organising delivery was straightforward and the delivery team very pleasant. However, the experience of putting up the bed was pretty bad, despite it being sold as a simple flat pack. The instructions reassured us that all we would need was a screwdriver - an electric drill might speed up the process but was unnecessary. This was not the case; in multiple places the bed required new holes to be created, making a drill essential. Some parts of the instructions were so vague or unclear as to be impossible to follow - we found that many people online had experienced the same, and thankfully used others’ trial and error tutorials to get us through the process. Some parts of the instructions were actively misleading, e.g. instructing us to use the “black screws” when all screws provided were silver. As I said, it’s a good bed, but the instructions need serious improvement, and parts of the flat pack itself could be improved too, in particular adding holes in all the relevant places, rather than just some. I’d recommend paying for the service where this bed it assembled for you unless you’re a very confident DIY-er.”

Helpful Report

Posted 2 years ago

“Very nice looking bed, but the slacks don’t secure in the middle and therefore every time we move in the night they creak. Should we screw them down in the middle?”

Helpful Report

Posted 2 years ago

“Craftsmanship is outstanding and the wood is not much VOCs. Yet quite a few numbers of slats of the base comes with crack. And there is always cracking sound in the bed frame when we lay down on the mattress after fully assemble. As the assemble guide were unclear, I have difficulty to confirm where should I mount the hinge on the side rails. There was also no marking / pre drilled holes to indicate where to install. I searched youtube and official website FAQ section but nothing helped. Finally we made a call to CS team and the representative give a measurement, marked on the image, send back and solved my problem. If there is a more clear walkthrough video / instruction manual / FAQ will be a lot easier .”

Helpful Report

Posted 2 years ago

“We purchased a bed, but unfortunately it could not be delivered. Whilst customer support were very helpful, the inability to specify a delivery window made (and still makes) it challenging for us to actually get the thing we've paid for. It looks like we won't get the bed for another two weeks and even then, it's not certain they will be able to deliver it again.”

Helpful Report

Posted 2 years ago

Good Afternoon, Thank you for taking the time to leave a review in regards to your delivery experience. All feedback is greatly received. We are sorry that on the day of your delivery the road restrictions worked against us. Sadly we are unable to manipulate the delivery times, offer set arrival times to choose or know in advance what time precisely the arrival will be due to many outside factors on the day. ( traffic, cancellations etc). We can only offer an estimated arrival time. A new delivery date was arranged for 4 days later unfortunately you were not available for that date and we have made arrangements for the very next suitable available delivery date in your area. Please do contact customer services directly on 02036952463 or hello@getlaidbeds.co.uk before 4pm on the 23rd of June to acquire the vehicle registration in advance. This will be the soonest we would know the confirmed van that will be delivering your items. Please be aware we can not know if there will be any vehicle changes that may happen on the day. We are truly sorry that you have had this experience with the delivery service we offer. Please be assured we are always looking for ways to improve our customer experience and this will be passed to the relevant departments to make changes where possible. Kind Regards, Marie Customer Service Manager

Posted 2 years ago

“I bought Oxford single plus guest under bed. Pro - great customer service Con - customer service should have let me know or would take a tiring 3 hours to assemble this. - poorly explained instructions - ux eyes would be good on this”

Helpful Report

Posted 2 years ago

“Reasonably fast delivery. The guys who delivered the boxes were nice and polite. My only issue was with assembly instructions. There was a lot of guessing + trial and error, before both us managed to put everything together. Pieces were not marked with letters/numbers. We struggled a lot and we’re quite diy people. Wouldn’t recommend to someone with no skills.”

Helpful Report

Posted 2 years ago

“Disappointed with the quality of the bed. Centre rail doesn't fit in unless by force but cracked the wood. The screws for the headboard are designed badly which would be very difficult to screw in!”

Helpful Report

Posted 2 years ago

Good Afternoon, Thank you for taking the time to leave a review. We are very sorry you are disappointed in your order. Unfortunately we have not had any communication from you other than your review. If you would like us to resolve anything in regards to your bed frame it is best to contact the very helpful customer service team directly on hello@getlaidbeds.co.uk. Kind Regards, Marie Customer Service Manager

Posted 2 years ago

“The title of the review is when is a bed, not a bed. Answer is when it arrives by the carrier but they would not hand it over because they have incomplete paperwork, so no bed was received on 18/5.”

Helpful Report

Posted 2 years ago

“Bed looks good but disappointed with the instructions for setting it up given the bed cost over £1000, not a premium experience. Instructions didn’t match exactly what needed to be done, pictures were representative rather than exactly what needed to be done. If I’d paid a couple of hundred quid I’d say it was expected, but not for a premium product.”

Helpful Report

Posted 2 years ago

“Nice looking bed but slats did not fit snugly (see photos) and central support incorrectly drilled, so not wowed by build quality. Didn't help when I saw it was now 30% off!”

Helpful Report

Posted 2 years ago

Good Afternoon, Thank you for your honest review and images. We are sorry to see you are disappointed in the bed frame. The slats are not designed to sit flush right up to the sides of the bed, we have found that this causes unnecessary noise with wood flexing on wood which is easily avoided by having the slats spaced away from the side rails in such as way. If you wish to contact customer service directly in regards to your point raised about your central rail we can look into this for you further, I cannot see any communication from you in regards to this issue only your review. Please email in to hello@getlaidbeds.co.uk. I can see by your images provided that you have not yet assembled the headboard fully. Please ensure you securely screw the headboard together with the screws into the empty holes in the legs that are visible in your photos. Once again please do not hesitate to contact customer service if you have any questions. Kind Regards, Marie Customer Service Manager

Posted 2 years ago

“The bed looks good and came on time etc. However, though easy to work out how to put together the slots in head and foot part to put side bars in were not large enough so I was forced to screw together without parts being flush. I also don't know how it will work when I move house, for example, it seems like I will need to keep screwing new holes. Not nearly as well thought through or made as my old Litvinov and Fawcett bed.”

Helpful Report

Posted 2 years ago

“Delivery misleading Putting bed together - do not attempt without power tools! Slats slightly too short so screws miss the support bar Nice looking though. Just not as straight forward as it is portrayed.”

Helpful Report

Posted 2 years ago

“Overall the item looks as expected and the setup was easy but at the end of the product assembly, it became apparent that more structural stability may be required. The middle bar is not joined to the main bed frame in any way and the main wood exterior can be damaged simply by stepping on it at the wrong angle. Im expecting either cracks or damage soon if not careful...”

Helpful Report

Posted 2 years ago

“I paid over £600 for a maple single bed. I read that their beds are 100% wood that you choose. I even rang up to confirm prior to ordering the bed. The frame is maple but the bed slats are pine.”

Helpful Report

Posted 2 years ago

Good Morning, Thank you for taking the time to leave a review. We are very sorry for any confusion caused. All beds will be made with Pine slats and internal support unless customised by the customer. I have listened to the call you made and you only asked if the beds are made with veneer, which that are not they are all wood no MDF or composite woods. The customer service advisor confirmed that our beds are not made with veneer but with real wood. Once again please accept our apologies for any confusion caused. Kind regards, Marie Customer Service Manager

Posted 2 years ago

“The bed was delivered a week or so after placing the order, we were kept updated on progress throughout.. The bed itself didn't feel like it was worth the price however, and where the slats should go wasn't marked either.”

Helpful Report

Posted 2 years ago

“Can’t write a review just yet, as the bed is not made due to building work. I did not see any screws however, is that correct?”

Helpful Report

Posted 2 years ago

Good Afternoon, Thank you for taking the time to leave a review. With White Glove deliveries the bed frame is partially assembled already as it arrives. The additional screws will be tucked into the protective packaging on the legs. If they are not there please do contact Customer Service directly to have a new set sent out to you via first class mail. Please email them at hello@getlaidbeds.co.uk and place your order ID in the subject title so they can find your order. Kind Regards, Marie Customer Service Manager

Posted 2 years ago

“I was very excited about my bed coming but sadly the instructions to put the bed together were very lacking. After three hours of three adults trying to put the bed together we finally managed it, although, some places still don't look like they fit quite right.”

Helpful Report

Posted 2 years ago

“Bed kit arrived promptly - good delivery tracking. Several pieces slightly dented but managed to hide the worst during construction. One bed end was missing two sets of pre drilled holes and no screws for the bed slats were provided. Finished article looks ok and seems fit for purpose but very disappointed and do not consider this purchase was good value for money - basically £500 for a pile of planks!”

Helpful Report

Posted 2 years ago

Getlaidbeds.co.uk is rated 4.4 based on 2,080 reviews