I am still evaluating the bed itself but I would like to share initial feedback about the assembly process. To describe the instructions provided as throughly useless and inadequate to meet the requirements of self assembly would be a understatement. It is as if you guys would like the buyer to screw up the assembly so you can probably deny warranty. To be specific.
1. Missing key steps in the assembly process.
2. Assembly instructions provided on multiple sheets not attached to each other leading to additional confusion.
3. No videos, photos even on the website explaining the process in detail.
4. Inconsistent markings and naming conventions on items leading to further confusion.
How hard is it get this right? The entire experience was ruined due to you guys saving couple of bucks on providing clear instructions. Very disappointed and a bad start to a significant expensive investment in a bed.
1 month ago
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